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Can Your Visitors Contact You From Your Website

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Can Your Visitors Contact You From Your Website
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*Article must remain intact in its original form and free of charge.
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*A courtesy notice of where or how you have used it would be great.

Author: Dave Tan - Wednesday, June 23, 2004

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Can Your Visitors Contact You From Your Website
-------------------------------------------------------------------

HTML Version:
http://www.ebookok.com/resources/wd_no_contact.html

Argh, where's the contact button?! Believe it or not,
some websites just DON'T WANT any visitors
(even customers) to CONTACT them. There's
no email address, no contact form, no NOTHING!

What if a potential customer wants to BUY something
from your website but have a few questions or doubts
that he/she needs to ask you first? If you have a FAQ
page, that's the first place he/she will definitely seek
answers...but what if your FAQ page still can't provide
the answers he/she seeks?

Don't care?! Not your problem?! Would rather prevent
spam than going through all the trouble?!

If your website can't even provide even HANDLE
the SIMPLEST form of communication, you will
definitely lose lots of potential customers (even
loyal customers) because simply can't contact you!

That's why the Contact Us button or link
should be placed in a highly visible or accessible
position. This is common sense. Who would feel
SAFE to buy from a someone let alone a
website that don't even provide the most BASIC
form of customer support. What if the product they
bought is defective or they're having some trouble
accessing it?

If you're HIDING your website's email
address purely because of spammers, especially
from those email harvester software, you do NOT really
need to REMOVE your email address from your web
site. You can create and place a simple GIF image
with your email address on it using the same background
color as your web page.

Example 1:

To contact us, send us an email to:
height="20" align="absmiddle"
alt="Placing an simple gif


to replace the simple mailto link.">

If you don't want to use an image, you can separate
your email address so that it doesn't look like an email
address to email harvester softwares...

Example 2:

To contact us, send us an email to:
sales at ebookok dot com

This approach is NOT recommended, because
some visitors will actually send an email to sales
at ebookok dot com without first changing it to
sales@ebookok.com. Of course you can tell them to
remove the at and replace it with @ and dot with
"." before sending it.

Alternatively, you can create a web form
that allows visitors to submit their questions to
your email DIRECTLY from your website. You will
need a little PERL programming knowledge
for this, or you can simply hire someone else
to write it for you!

If you do use web form as the ONLY way to
contact you, make sure (1000 percent) that the
script is WORKING properly! Make sure you've
set the permission for the script, no errors, etc.

Note: When scripting in Perl, usually a
simple MISSING ";" or "{", or "}" or
"Permission Not Set" errors are the main reasons
why your script is not functioning the way it should
be! Always make sure your script is as BUG-FREE
(not containing any errors) as possible!

When your visitors submitted their questions to
your through your website, it's a good idea to
display a friendly message like: Thanks for
submitting a question, I will be in touch with
you shortly!

This is a good practise and it is highly
recommended because your visitors will know that
your script works and their questions was indeed
successfully submitted. Some websites don't even
bother to add a simple message like: Your question
was submitted.

They will just display a silly BLANK page or
REDIRECT you back to their contact page or
homepage...leaving you to wonder if your
message was indeed submitted properly.

Always try to answer all emails ASAP and
personally - within 24 hours. Customer service
is IMPORTANT! Let them know that you care about
them and they will be happy to do business with
you! :-)

That's all for this article, have fun placing
those contact link!

Best Regards,
Dave Tan
eBookOK.com

------------------------------------------------------------
Get fresh, weekly, up-to-date Internet Marketing Power Tips
and Exclusive eBooks that will give you an unfair edge over
your competitors here:
http://www.ebookok.com/
------------------------------------------------------------

About the Author

None

 

Tucows Downloads - Download Freeware and Shareware Software
Download freeware, shareware, and demos. Maintains over 45000 software titles that are tested, rated, reviewed and ready to download.
www.tucows.com
 
Free Software Downloads and Software Reviews - Download.com
Download shareware, freeware and Demo software for PC, Mac, Linux, and Handhelds categorized into categories, plus software reviews.
www.download.com
 
Computer software - Wikipedia, the free encyclopedia
This includes application software such as a word processor, which enables a ... Application software is often purchased separately from computer hardware. ...
en.wikipedia.org
 
Shareware.com - Search for shareware programs and free software ...
Search for shareware programs from more than a dozen downloadable software directories.
www.shareware.com
 
Jumbo: Free & Shareware MP3 files, Games, Screen Savers & Computer ...
Source of free and shareware computer programs and utilities for PC and Mac. Evaluate software and read product reviews. Download games and screen savers.
www.jumbo.com
 
Computer Software in the Yahoo! Directory
Browse categories featuring sites devoted to computer software, including shareware and freeware download sites, operating systems, desktop customization, ...
dir.yahoo.com
 
IEEE Software
IEEE Computer Society's magazine covering all aspects of software, including software engineering.
www.computer.org
 
Free Downloads on ZDNet | Shareware, Trialware, Evaluation Software
ZDNet's Software Directory is the Web's largest library of software downloads. Covering software for Windows, Mac, and Mobile systems, ZDNet's Software ...
downloads.zdnet.com
 
FSF - The Free Software Foundation
Free software is a matter of liberty not price. Think of "free" as in "free speech".
www.fsf.org
 
Apple - Software
Software products for your digital life. ... The perfect addition for professional review. QuickTime Broadcaster. Encoding software for live events. ...
www.apple.com
 
Open Directory - Computers: Software
In Partnership with AOL Search. about dmoz | report abuse/spam | help. the entire directory, only in Computers/Software. Top: Computers: Software (38471) ...
dmoz.org
 
freshmeat.net: Welcome to freshmeat.net
About: The Web browser is probably the most frequently used software today, ... Web professionals can use the software for functional testing and regression ...
freshmeat.net
 
Software - GNU Project - Free Software Foundation (FSF)
Listing of the GNU software packages.
www.gnu.org
 
Sun Software
Get enterprise-class software--Solaris 10 OS, the Java Enterprise System, ... Sun Java StorageTek Software reduces cost and complexity with a single, ...
www.sun.com
 
Internet Real Estate.com -- owns and operates a portfolio of the ...
SOFTWARE.COM · SWEEPSTAKES.COM · PHONE.COM PODCAST.COM ... Software.com | Sweepstakes.com | Phone.com | Podcast.com | Shop.com | Safety.com ...
www.internetrealestate.com
 
Joel on Software
A weblog by Joel Spolsky, a programmer working in New York City, about software and software companies.
www.joelonsoftware.com
 
Amazon.com Software: Computer & video games, business, accounting ...
Online shopping for computer & video games, business & office productivity software, software from Microsoft, Apple, Adobe & more; accounting, antivirus, ...
www.amazon.com
 
IBM Software - Home Page
IBM home page for all of its software products, including Lotus and Tivoli, with keyword search, category browse and AZ product names.
www.ibm.com
 
Opera web browser: Homepage
Copyright © 2006 Opera Software ASA. All rights reserved. Skip navigation. Opera Software ... Copyright Opera Software ASA . All rights reserved. ...
www.opera.com
 
Google Directory - Computers > Software
Search only in Software Search the Web ... Software Categorized by Letter: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ...
www.google.com
 
 

 
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