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Creating Secure Online Backups
Today, many pc users are storing files on the Internet by using some free online storage service. While these online locations can easily be used to store backups as well, you should be very careful when sending sensitive documents and emails across...
Is "Spyware" Watching You?
Imagine my surprise when I received a phone call from a friend who told me he'd been the victim of a "spyware" attack that left him shaking at his loss of privacy. I listened to his horror story with a sympathetic ear, but I felt secure since I...
Natural Filters from Au Naturel
There's a new plug-in in town. Buena Software has made available Au Naturel for After Effects, Final Cut Pro and Combustion. The software is a collection of effects that allows you amazing control over your image footage. With the new plug-in, you...
Nucleus Kernel for FAT Data recovery software
Nucleus Kernel for FAT recovers data from deleted, formatted, damaged, or corrupted partitions where FAT based operating systems, such as Windows 95, Windows 98, Windows ME, Windows 2000, Windows XP, and Windows 2003 are installed on the hard disk...
Quick System Restore with ASR Backups
ASR (Automated System Recovery) is a feature available on the Windows XP Pro and Windows Server 2003 operating systems for quick and efficient system backup and restore. Typically, the restore process involves reinstalling the operating system and...
 
More Computer Consulting 101 Hiring Tips (Part 2 of 2)

Does your company need to retain the services of a competent computer consulting firm, but you have no idea how to really evaluate "competence"?

In the first part of this two-part series on Computer Consulting 101 hiring tips, we looked at why small businesses find it so difficult to hire good computer consulting companies, as well as four basic questions that you must be addressed when searching for a new computer consulting vendor. Now in this second and final installment of this two part series on Computer Consulting 101 hiring tips, we’ll look at how you can evaluate the true, often-confusing expenses of using a computer consulting company, as well as how to more thoroughly review the computer consulting company’s professional credentials and experience.

Reseller, "Pure" Computer Consulting Company, or Hybrid Technology Provider

Does your company resell various technology products, such as hardware and software? Is this a profit center or do you mind if we shop for our products elsewhere? And if we do shop elsewhere, can we still purchase your needs analysis and procurement services?

Are there any other vendors, such as ISPs or telephone companies, that your firm acts as an agent or affiliate for? In other words, do you accept commissions or referral fees for steering business toward certain vendors?

Costs, Hidden Charges, and Billing Procedures

What are your payment terms, rates and hourly billing minimums? What is billable and what is not billable?

Do you charge for your travel time? Telephone support? E-mail/online support? Remote support?

Are there any hourly rate billing premiums for after-hours or emergency service? What constitutes "after hours" or an "emergency"?

Do you offer support contracts? What are the cost and benefits?

Client Reference Accounts, Case Studies, and Testimonials

Can you tell me about one of your more long-term small business client accounts?

Can you tell me about one of your more recently signed-on clients? Can you tell me about a small business client who didn't work out and why?

Can you provide references?

Research/Developments and Keeping Skills Sharp

How do you keep up with new tech


developments?

What do you bill clients for and what do you absorb internally? Are there any gray areas?

Training Approach and Knowledge Transfer

How do you feel about handholding and in-depth training with users?

What kind of user and technical training can you provide?

Will you train our internal computer administrator to become more self-sufficient, even if it takes away from your "job security" and opportunities to bill more hours?

The Bottom Line

Don't fall into the ultra-common trap of hiring an independent computer consultant or computer consulting firm that isn't a good fit for your business. Use these Computer Consulting 101 hiring and screening questions as the basis for making a more informed hiring decision for your computer consulting vendor. And if you have any doubts, don't be afraid to seek out a second opinion with another computer consulting company.

About the Author

Joshua Feinberg, co-founder of Computer Consulting 101, is a 15-year veteran of small business computer consulting and an internationally recognized expert on small business computer consulting. He has appeared in dozens of business and IT trade publications including CRN, VARBusiness, Microsoft Direct Access, TechRepublic, American Express OPEN Platinum Ventures, Entrepreneur, Inc, SCORE, Small Business Computing, and USA Today. To get immediate online access to Joshua’s proven sales and marketing strategies for growing your computer consulting company’s profits, sign up now for the free one-hour computer consulting training recording at http://www.computer-consulting-101.com

Copyright MMI-MMV, Computer-Consulting-101.com, All Worldwide Rights Reserved. {Attention Publishers: Live hyperlink in author resource box required for copyright compliance}


About the Author

Joshua Feinberg, co-founder of Computer Consulting 101, is a 15-year veteran of computer consulting and has appeared in CRN, VARBusiness, Microsoft Direct Access, TechRepublic, American Express OPEN Platinum Ventures, Entrepreneur, Inc, SCORE, Small Business Computing, and USA Today. To get Joshua’s proven sales and marketing strategies for growing your profits, sign up now for the free training at http://www.computer-consulting-101.com

 

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IEEE Computer Society's magazine covering all aspects of software, including software engineering.
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dmoz.org
 
freshmeat.net: Welcome to freshmeat.net
About: The Web browser is probably the most frequently used software today, ... Web professionals can use the software for functional testing and regression ...
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Software - GNU Project - Free Software Foundation (FSF)
Listing of the GNU software packages.
www.gnu.org
 
Sun Software
Get enterprise-class software--Solaris 10 OS, the Java Enterprise System, ... Sun Java StorageTek Software reduces cost and complexity with a single, ...
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Joel on Software
A weblog by Joel Spolsky, a programmer working in New York City, about software and software companies.
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Online shopping for computer & video games, business & office productivity software, software from Microsoft, Apple, Adobe & more; accounting, antivirus, ...
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IBM Software - Home Page
IBM home page for all of its software products, including Lotus and Tivoli, with keyword search, category browse and AZ product names.
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Copyright © 2006 Opera Software ASA. All rights reserved. Skip navigation. Opera Software ... Copyright Opera Software ASA . All rights reserved. ...
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Google Directory - Computers > Software
Search only in Software Search the Web ... Software Categorized by Letter: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ...
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