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A Renewed View of the Modern Business Culture
Life can sometimes be unexciting if not refreshed by the will to create according to one's own conscience and freedom. Often, the power of passion fuses into unexciting or appealing activities. One sometimes expects to be free from the demands,...

Does your culture support or sabotage your strategy?
"An organization's capacity to execute its strategy depends on its "hard" infrastructure--its organization structure and systems--and on its "soft" infrastructure--its culture and norms." Amar Bhide (Harvard and Columbia) Is your organisation...

How to Develop Multiple Streams of $100,000+ Home Business Income
Got a home business? Want a six-figure income? The sure route to home business wealth is to think "multiple," as in multiple streams of income. You can easily develop new income streams if you do two things: * find new ways to get customers; *...

Managers: You Know YOUR Job, but What About Public Relations?
Sure, you’re a business, non-profit, association or government agency manager specializing in activities like sales, human resources, distribution, finance, program management or any of many other operating functions. So you know what...

Quick Books and Finances
When starting a business one is bound to face a variety of difficulties. Sometimes it seems the problems of creating a new entity are endless. You must find a source for financing. Somebody will have to cut through the red tape and deal...

 
Collaboration, Not Competition

The basic assumptions upon which traditional marketing approaches are built could use some updating. For example, what if we asked whether businesses actually have to compete for customers. Does that seem silly? The answer would be, "Of course, they do! What planet are you from? It’s a dog eat dog world—and it’s always been that way." But there may be an additional perspective, a way that can create a dramatic shift not just in the way business is done but in how we treat our customers and each other.

This is the perspective of collaboration, which implies that each of us is unique, that no two people are exactly the same. If no two people are exactly the same, then it stands to reason that no two businesses are exactly the same. It is simply not possible for two businesses to serve the same client's needs equally. One will be a better fit than another; the best fit produces a perfect client or customer working with the perfect provider.

Each of us, and the businesses we've joined or created, exist for a specific purpose or mission. Our businesses have developed as a result of our own experiences and needs, and are simply tools for fulfilling that mission. Each business has its own mission to serve a particular group of customers in a particular way. That is why businesses have no need to compete with each other in the way we’ve traditionally thought of it. Instead, business owners and managers could collaborate in ways that truly serve their customers' and their own interests.

If this sounds heretical, then it shows how deeply the concept of competition -- "survival of the fittest" -- colors our views of the way we do business.

Today, when consumers have an abundance of choice in products and distribution outlets, businesses can shine even brighter—and be of greatest service to themselves, their organization, their clients, and their communities—when they are knowledgeable about the products and services offered by other businesses in their own and related industries. Consumers value services that save them time, money and headaches. By becoming this type of resource through collaborating with others in your industry, you are increasing the overall abundance of products and services and will ultimately bring the greatest success to everyone.

Take a moment


to contemplate the following questions, and write down your answers. These questions are designed for you to consider what might be possible for you and your business if you had at least one collaborator in your same industry.

1. Who in your same industry do you consider to be your main "competition?"

2. If you were not serving your customers, who would be serving them?

3. What services do these businesses offer that are the same as yours? Different from yours?

4. Have you ever referred one of your less-than-perfect customers to one of your "competitors?"

5. What would stop you from referring a less-than-perfect customer to one of your "competitors?"

6. Under what conditions would you refer a less-than-perfect customer to one of your "competitors?"

7. Do you belong to an association or organization dedicated solely to your industry?

8. If so, what benefits have you received as a result of your membership in that organization?

9. Who else do you know in your industry who belongs to this organization?

If you want to make a dramatically impressive difference in your business, we invite you to meet or speak with a new potential collaborator every day for the next 21 days. You will create quite a stir within your industry, you will have a greater breadth of knowledge about your industry than other businesses providing similar services, and your reputation for being open and collaborative will spread very quickly resulting in increased positive awareness and referrals.

So, who will you be calling first?

Copyright 2002, PerfectCustomers Inc., www.perfectcustomer.com. For more information, and to receive your free subscription to the Daily Strategic Attraction Tip E-zine, contact PerfectCustomers Info at info@perfectcustomer.com.

About the Author

Jan Brogniez's background includes more than 20 years producing millions of dollars of sales revenue in Corporate America. Jan's mastery of strategic planning and her keen business acumen led to the development of PerfectCustomers Inc.'s proprietary Strategic Design Session process.

Stacey Hall, VP of Sales & Marketing, is credited by industry experts as the inventor and the catalyst for the new paradigm-shifting Strategic Synchronicity marketing movement.

 

Strategic Planning (in nonprofit or for-profit organizations)
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Basic Description of Strategic Planning (including key terms to know)
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Strategic Planning
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Frequently Asked Questions
Strategic Planning · Fundraising · Financial Management · Risk Management · Credit Card Acceptance. The FAQs (Frequently Asked Questions) listed on this ...
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Strategic planning - Wikipedia, the free encyclopedia
Strategic planning involves defining objectives and developing ... Strategic planning uses "the big picture" to pursue large scale, long term objectives. ...
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You guessed it: strategic planning. Suddenly, the idea of rising above the ... But if strategic planning is back with a vengeance, it's also back with a ...
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Strategic Planning Society: Strategy Development and Implementation
Strategic Planning Society: Strategy Development and Implementation.
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STRATEGIC PLANNING MANUAL
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Strategic Planning Tools
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