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7 Strategies for success with Distance Learning
Distance learning has opened doors for many students, especially for those who cannot afford to pay for the high fees of full-time courses. Although online distance learning courses have many advantages over on-campus degree courses, many factors...
Handling Examinations Effectively
Handling Examinations Effectively
Work According To Your Study Style: Some students prefer to work
individually; others study better in a group. Match your study
style to your personality and study habits. Do not get guided by
others...
Lose Your Job Now: 5 Tips to Get to Severance Heaven
You've schemed, you've scammed, you've plotted, but the elusive
layoff has evaded you for the last time. Your desire to go to
that spacious severance-package-in-the-sky needs to be fulfilled
without further ado. How will you get upper management...
Time Management Tips For Success
Successfull time management is important in all areas of life.
If you can become the master of your time then you will reap the
reward in both your business and personal life. We are all
guilty of wasting time and putting things of till tomorrow,...
We Are Not Mutts - The Critical Care Transport RN
Some things are simply a mystery and so goes the perceived role
and importance that the Critical Care Transport (CCT) RN plays
in the healthcare field. Other professionals seem to view us
like mutts - a little bit of everything but certainly not...
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Call Center Consultants And Their Duties
When we deal with call centers, the term “call center consultant” is seldom used, for instead of calling the people working in call centers "consultants", we refer to them as call agents or call center workers. But despite the common knowledge about call center agents as the call center workers, the question of what a call center consultant still continue to persist. This is due to the fact the term “call center consultant” is seldom heard.
According to some experts, a consultant in general referred to those professionals that provide expert advice in a particular field or domain of expertise such as the law, human resources, medicine, and other area of specialization. In the area of communication, particularly with call center consultants, the term is associated with the people working in call centers that provide expertise to customers or clients about something that the clients wanted to know or interested. Additionally, the term call center consultant may then also refer to a person that is only temporarily employed by a call center company and who is working under the call center’s direction in a skill area that the call center already acquires. Oftentimes, a call center consultant is not an independent call center agent but is a partner or an employee of a consultancy that is a company that offers consultants to clients on a bigger scale of skill domains.
The call center consultants as a professional therefore has great skill in call center activities or something that demonstrates such skill. To consider oneself as a professional call center consultant would mean that the person’s actions or behaviors must remain in accordance with the rules and standards of the profession. So as a call center consultant one must abide by the law implemented by the call center.
Moreover, in call centers the call center consultant is
often considered as a senior team member of the call center. As such, the call center consultants produce a high quality telephone enquiry and data or information service to the customers and answer the more complex enquiries within the call center. The other duties of a call center consultant also include the investigation and resolution of the more complicated enquiries and complaints; the preparation of appropriate correspondence and maintenance of statistics to better ensure a good quality customer service; and providing inputs to call center improvements and maintenance programs.
A call center consultant, in addition, also acts as a supervisor, who assists the call center team leader with the important activities and management of the group to guarantee an effective operation of the team sections and to guarantee that the team’s performance standards are met. Aside from that, a call center consultant also makes certain links to the mangers, sections and departments to guarantee that the issues are resolved and the objectives are met. Lastly, a call center consultant must participate in the review of services, policies and procedures to further ensure that the clients’ needs are being met and a call center consultant may also perform other duties as directed. So as a call center consultant, aside from being an excellent communicator, must also have enough experience in a call center or customer service environment and must therefore carry well-developed analytical and problem solving skills.
About the Author: Jean Harley is a Call Center specialist who writes articles for http://www.CallCenterSearch.com
Source: www.isnare.com
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