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Call Center Consultants And Their Duties
When we deal with call centers, the term “call center consultant” is seldom used, for instead of calling the people working in call centers "consultants", we refer to them as call agents or call center workers. But despite the common knowledge about...
Online Instruction: What works, what doesn't?
T.H.E. Journal has published a study where researchers interviewed 21 online instructors with a series of open-ended essay questions. We review their findings and add our own comments [in brackets]: A lot of issues related to bandwidth limitations...
Six Fatal Mistakes to Avoid While You Still Have a Job
Good for you if you currently have a job. But NEVER take it for granted that you’ll have a job forever! You could lose this job because you have lost favour with your boss or your boss’ boss. You could lose your job because the company you work for...
Staying in the Game
The message came from Human Resources. There's nothing to worry about with the newly announced organizational changes and pending merger, it reassured. The changes will be good for the company and good for the people who work here it coached. I've...
Tops Interview Questions for Jobs in Big Coampanies
Interview is basically a series of questions asked from the
interviewee to test his ability, wisdom and personality.
{Interview-boards of many big companies also have an expert who
can understand human psychology, and who is capable enough...
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Managing the Time You Haven't Got
Do the words "time management" rub you the wrong way? For many busy professionals, the real problem seems to be that there isn’t any time left to manage. You can sometimes get better at managing your time by prioritizing all your tasks and scheduling carefully. But when you're already using all the time you have efficiently and there's still not enough, there are four strategies you can try.
Make more time. The fastest way to make time can be to buy it. You may think you don't have enough money to pay for help, but think about what your time is worth. If your salary is equivalent to earning $25 an hour, and you pay someone else $12 an hour to run errands for you, that's a bargain. And what value would you set on being able to spend an extra hour having fun with your partner or kids?
You can buy time by paying to have your house cleaned, your car taken for servicing, or your laundry done. Pay a professional to prepare your taxes; have your groceries delivered; make routine purchases by phone or Internet.
Another way to make time is to double up on activities. Get a hands-free mike for your cell phone so you can return calls, place orders, or give instructions to staff while driving or walking. When traveling by public transit, bring along backlogged mail or documents to review. Use your waiting time at the prescription counter or dentist to balance your checkbook or plan your day. Having something to do will also make your wait more pleasant.
Make less time do. If this were a perfect world, we could do everything perfectly. Many of us try to do this anyway, and it eats up an enormous amount of time. A good example is writing business or personal letters. If it takes you two hours to write the perfect letter, you've lost an hour you could have used to write to someone else.
Try setting a time limit on routine tasks like this, and stick to it. You may find that you can write a very satisfactory letter in half the time. Embrace the idea of allowing what you do to be “good enough” instead of insisting
it must be flawless.
Give some things away. Is every responsibility something you need to look after personally, or could someone else handle it? If you have employees, look hard at what you're hanging on to. Is there anything else you could delegate, maybe by providing some training first? If there is no one you can delegate to on the job, be sure you ask your boss for help before assuming that it’s impossible.
Examine your personal life and volunteer responsibilities in the same way. Ask your family to take on more household chores, or find someone else to help with the community event you're organizing. Asking for help isn't cheating; it's what all successful people do.
Do some things later. Does all of it really have to be done now? Maybe there's just too much on your plate for anyone to realistically handle. Choose only a few places to focus your energies right now, and put some of those other projects on hold. You don't have to give anything up, just defer it to a later time.
If you find yourself often getting distracted by new ideas, start an idea file. When an exciting new thought occurs to you, put it in the file instead of acting on it right away. Look at your file from time to time for inspiration. Whenever you complete a project you've been working on, you can choose something new from the file.
The most important thing to learn about creating more time in your life is how to say no. Just because you are asked to take something on doesn’t mean you have to accept it. Ultimately, your time belongs only to you; make sure you are the one who chooses how to use it.
About the Author
C.J. Hayden is the author of Get Hired Now! and Get Clients Now! Since 1992, she has helped thousands of professionals make a better living doing what they love. C.J. is a Master Certified Coach who leads workshops internationally – in person, on the phone, and on the web. Find out more about C.J. and get a free copy of "How to Find a Job in 28 Days or Less" at http://www.gethirednow.com.
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