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Developing a Great Relationship with Your Boss
We usually write about how to get interviewed and then get hired for the best job. But this week’s tip is about what to do after that happens. Finding a job is largely a sales process – finding prospects (finding jobs), qualifying those prospects...
How to Reach Your Next Job Faster with Fewer Potholes and Roadblocks
Want to change jobs and head in a different direction? The best career search outcome is attained when you anticipate the potholes and roadblocks ahead and refuse to let hindsight be your tour guide. If you wait for perfect road conditions and the...
In Praise Of Praise
If you manage others, one of the most valuable tools you have in your kitbag is Praise. Along with its counterpart, Criticism, these two instruments can make a massive difference to how people feel. And how they feel can make an even bigger...
JobSniper Rated #1 Job Meta-Search Engine
FOR IMMEDIATE RELEASE -- Tucson, AZ – September 20, 2004 JobSniper.com has been rated the Internet’s number one meta- job search engine by an independent human resources and web technology development and services organization for the second time...
Knowing and Guessing
The line between average and exceptional work performance is dotted with ordinary day-by-day behaviors. I was reminded of that line recently. My husband was explaining to a nurse how he'd inadvertently taken the last dose of the live typhoid virus...
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Take It or Leave It ... But Get It
The expense was substantial. An immersion workshop with twelve participants sharing a common goal to hone their skills. With nervous eagerness like kindergarteners embracing school, we received input, critique, and suggestions about our work. Some of the feedback I used. Some of it I didn't. But all of it was helpful.
I haven't always viewed feedback that way. At times in my career, I've taken it more like a personal indictment than a helpful gauge; an intruder I needed to defend against, rather than input I needed to evaluate. I've even found myself akin to a workshop colleague who said he wanted input, but when he got responses different from what he expected, he argued and debated and explained. What he wanted was praise or input he agreed with, not honest reactions.
You see it's not enough to ask for feedback. You have to be open to receive it. After three days of our colleague's defensiveness, any willingness to offer anything but cursory input was stomped out. His argumentative actions lost him an opportunity for connection with fresh voices and new input. And we lost an opportunity to practice giving helpful feedback with authentic insights and thoughtful reflection.
I learned a painful lesson about seeking feedback in my first management position. Given a large assignment, I was proud of what I produced, certain it would be received as an outstanding product. Instead I discovered my work was mediocre at best and significantly flawed because I
failed to seek feedback and assessment from the end users along the way. Relying only on my own thoughts and perceptions was a big mistake.
Over the years in the corporate world, I learned to view feedback as data. The more data I got, the more information I had to improve what I was working on. Realizing I was in charge of how I used that feedback data, I learned to seek it. Feedback is opinion; not fact. It's something to evaluate; not blindly accept.
But, I find when several people have the same perception, it's good to listen. When I get insights I hadn't thought about, it's good to consider them. When input is mixed, it's good to follow my instincts. But when people provide feedback with a hatchet, finding only fault rather than offering ideas for improvement, it's good to look at it with distant curiosity.
Bottom line: if you want to be winning at working you must learn to seek and offer well-intentioned feedback. I think of it like the Sicilian proverb: "Only your real friends will tell you your face is dirty." Let input, suggestions, and feedback be real friends at work.
(c) 2004 Nan S. Russell. All rights reserved.
About the Author
Sign up to receive Nan’s free eColumn, Winning at Working, at http://www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. Currently working on her first book, Nan is a writer, columnist, small business owner, and instructor
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