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A New Strategy to Meet the Needs of the Elderly
Geriatric Care Management:
Getting older isn't what it used to be. There was a time when
senior members of the community lived amongst their extended
family, relying on their children or grandchildren for support.
But as the Baby Boomer...
Finding a Ontario Bartending School
Finding a Ontario Bartending School is as exciting and fun as the bartending job itself. Wading through a sea of choices, you need extra time to decide which will serve your needs best at the lowest price. Patrons at bars and pubs tend to envy...
Outsourcing To Podunk: Keeping Jobs Within The Borders
If you have called a company's customer service call center or a
computer manufacturer's tech support department lately, you
probably have had the "joy" of experiencing outsourcing for
yourself. The inefficiency of non-native English speakers...
Quick and Easy Tips About Resume Categories
There are several factors that are essential to a strong resume. >>>>>>>>>>>>VISUAL APPEAL Make it attractive and organized by being consistent! Be sure to use tabs instead of spacing. Each element should be presented the identical way from...
Reflections in the Glass Ceiling
The recent news about one of America's most powerful woman ceo's being removed from office has raised the discussion about gender bias, again. It disappoints me that in 2005, I still hear women clients talking about "the old boys' network". They...
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The Path of Least Resistance
I spend a bit of time on airplanes. So, I was surprised by what I observed on a regional jet. Yes, it was holiday travel. Yes, the flight was overbooked. Yes, infrequent and tired travelers were creating challenges for the only stewardess. Still, she saw the small boy, no more than eight, seated in the exit row next to his grandfather. She chose to ignore him, wishing and hoping her safety message stating a person must be over fifteen to sit in the exit row would fix it. Maybe she didn't want the hassle of trying to reseat passengers on an already late flight. Maybe she was tired, too. Who knows?
What I do know is that despite the safety implications of her decision, she chose the path of least resistance that day. And she's not alone. Many people take that path at work. They choose the easier way rather than doing what needs to be done. But, the path of least resistance leads away from winning at working.
You'll be on that path if you turn a blind eye to something you know needs solving but you don't want to address it or "rock the boat;" or you let a mistake pass your desk for someone else to catch and fix because it's too complicated or time-consuming; or you ignore a difficult person or a recurring problem because you don't want to create unpleasantness or deal with conflict; or you pass off a poor performer to another department rather than face the difficult conversation; or you resolve the customer complaint without calling out or solving the bigger issues behind it.
In my thinking, that's the adult
equivalent of my son, as a child, pretending he never noticed the toilet paper roll needed replacing. He'd leave a sheet or two on the cardboard tube so he didn't have to be the one to do anything about it. Of course no one in the house was fooled. No one at work is either.
In twenty years of management, I've learned that the difference between doing the right thing and the easy thing significantly differentiates people's performance. We can debate what the right thing to do is at any given time. Sometimes, it might be choosing the more difficult, challenging, time-consuming path or the one that comes with more risk. But like my son and that stewardess, I think most of us know what the right thing is most of the time, and we know when we've chosen the easier way.
In Lee Ann Womack's country hit, "I Hope You Dance," there's a great line that applies as much to work as it does to life: "I hope you'll never fear those mountains in the distance; Never settle for the path of least resistance." You see, if you want to be winning at working, you can't fear the mountains of change, discomfort, conflict, unpleasantness, hard work, or difficult choices.
(c) 2005 Nan S. Russell. All rights reserved.
About the Author
Sign up to recieve Nan's free eColumn, Winning at Working, at http://www.winningatworking.com. Nan Russell has spent over twenty years in management, most recently with QVC as a Vice President. Currently working on her first book, Nan is a writer, columnist, small business owner, and instructor.
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