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5 Reasons Your Business Should Switch to VoIP
Today, many businesses are choosing to unplug and go with VoIP
technology. There are many advantages for using VoIP including
cost effectiveness, greater productivity, and the incorporation
of data, audio, and video all intertwined in one...
Enterprise VoIP
Enterprise VoIP is making inroads among enterprises that cling
to their circuit switched voice networks. The lure of Enterprise
IP voice is having a single network to serve all modes of
communication. Enterprise VoIP introduces efficiencies into...
MatchVoIP.com - reorganize the VOIP industry
1st/Aug/2005 is a special day for the VoIP industry. The launch of www.matchvoip.com finally solved the most headache process of the industry - finding deals on wholesale VoIP traffic.
Matchvoip.com is an online interactive VoIP marketplace...
The Skype Approach to VoIP - A review of Skype
With internet usage reaching almost every country, and economic
class, and with its permeation throughout the western world,
applications designed to harness its potential in ever more
practical ways are constantly arising. One such application...
Unlimited Long Distance Calling with VoIP
To compete with the growing VoIP internet phone
service market, traditional land line companies are now adding unlimited long
distance calling plans to their offerings. In my area, this service is being
advertised for around $40 per month. If...
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Microsoft CRM Conversation Gateway: VoIP - implementation & customization
Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. In this article well show Microsoft Business Solutions CRM potential in the VoIP direction.
Nowadays VOIP-based technologies and Instant Messaging Systems are getting wider and wider spread. Each work desk or each personal computer has one or another instrument of information exchange, belonging to the VOIP or instant messaging systems. Currently the mostly presented information exchange systems are:
Skype (http://www.skype.com). Revolution system of sound compression the tolerance to the bandwidth of the channel enabled VoIP amusement features to the general internet world-wide user with microphone and headset, Windows/Linux/Mac OS X operating systems, internet access and free registration with Skype. Plus Skype application has instant messenger between skype users. New features and services SkypeOut and SkypeIn allow you not only to call to the regular phones from your computers with very low rates, but also accept the calls on your skype phone number in the SkypeIn system.
MSN Messenger (http://messenger.msn.com). Quite successful attempt of the Microsoft open the door to the instant messengers market. MSN Messenger gained market with the speed of light, due to the tight integration with Microsoft Windows. Every new version adds new functionalities MSN Spaces integration, audio and video transfer etc.
Yahoo! Messenger (http://messenger.yahoo.com). IM system of the Yahoo! portal, has standard set of features for communication, including audio and video stream transfer.
AOL Instant Messenger (http://www.aim.com). This is one of the veterans of the IM system market. Considering the popularity of AOL as internet provider AOL instant messenger holds substantial market share.
ICQ (http://www.icq.com). Yes we do not have to give you additional comments, we are targeting this article to IT professionals who were working in the Clinton era of American internet miracle and booming. Let us just add that with the release of version 5 ICQ introduced new features of the audio and video conversation.
VoIP & IM systems are popular not only in the home office environment, but are gaining popularity in the corporate market. One of the proves is the release of Microsoft Live Communication Server, which allows messages streams coordination and control. Natural idea should we enable VoIP and IM conversation with automatic protocol? It is always good to have paper copy of the MSN conference, related to the project, product, in the form of MS CRM Activity. Or, from CRM interface to call your potential customer via Skype. Or accept the incoming call via SkypeIn and record the call to the CRM database to be accurate with the following negotiations. The usage is really unlimited and is currently restricted only by human conservative nature
Now, lets consider the schema
of MS CRM extensions to enable such a system:
The main component is Albaspectrum Media Core for MS CRM the module, providing media streams saving in the special database, interaction with the specializing connectors to IM/VoIP systems. Its function is also Activity creation in the Microsoft CRM system.
The second important component is modification to these forms: Contact, Account etc. Modification is adding phones, addresses, Skype, MSN, AOL, Yahoo identifiers. Also we have to add SkypeOut phone calls service. In the future we plan PBX/PSTN support via MS Office Communicator 2005
Planned addition - Answering Machine module, controlling incoming calls and messages from clients and saves them in Media Database. If manager is out of his desk, system will save the message and will create Activity in personal queue you will not miss no one customer call! Plus all the calls from non-registered clients/prospects might be associated with one or another Account, Contact, Lead, etc.
Lets consider the process of the phone call/receiving or message recording:
CRM User opens client form and reads telephone or skype ID to place the call. If she/he would like to talk to skype user Skype application must be installed of the local machine and she/he needs to be skype online user. If she/he calls to another Skype user, then we dont have additional requirements. In the case when call is placed on PSTN number, CRM user needs to have SkypeOut active account. In both cases when user picks up the phone or is absent CRM activity will be created with the relevant status. If the call was accepted, automatic call recording will be switched on, activity will be created with the indication on the phone duration. For MSN, Yahoo!, ICQ audio conversations all the mentioned above is relevant, except PSTN support (currently skype only).
The above described process is similar for instant messenger conversations, recorded by MSN Messenger, ICQ, Yahoo! Messenger, AOL Instant Messenger.
CRM User could appeal to Full-Text Search upon the saving to Media Database of text talks directly from the MS CRM interface.
For the users, who are accessing CRM over the internet we envision IM system support (as http://webmessenger.msn.com) in the MS CRM forms.
Good luck with integration! If you want us to do the job - give us a call 1-630-961-5918 or 1-866-528-0577! help@albaspectrum.com
About the author:
Boris is Lead Software Developer in Alba Spectrum Technologies USA nationwide Great Plains, Microsoft CRM customization company, serving clients in Chicago, Houston, Atlanta, Phoenix, New York, Los Angeles, San Francisco, San Diego, Miami, Denver, UK, Australia, Canada, Europe and having locations in multiple states and internationally ( http://www.albaspectrum.com)
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| Voice over IP - Wikipedia, the free encyclopedia |
| Encyclopedia article with background information, technical details, and the advantages and disadvantages of VoIP. |
| en.wikipedia.org |
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| Voice-Over-Internet Protocol |
| An overview of VoIP from the Federal Communications Commission. With news, FAQs, factsheets, and findings. |
| www.fcc.gov |
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| voip-info.org - voip-info.org |
| A wiki that covers VoIP software, hardware, service providers, reviews, configurations, and standards. |
| www.voip-info.org |
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| Howstuffworks "How VoIP Works" |
| Voice over Internet Protocol lets you make free long-distance phone calls using your computer. It’s essentially a phone network that uses the Internet ... |
| www.howstuffworks.com |
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| VOIP.ORG.UK - The UK resource for IP telephony |
| UK resource with the emphasis on small businesses and home users. Includes news, reviews, and forums. |
| www.voip.org.uk |
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| Packet8: VoIP Internet Phone Service Provider and Voice Over IP ... |
| Packet8 offers VoIP Internet Phone Service and Voice Over IP Telephony phone systems. |
| www.packet8.net |
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| Voip |
| 1-800-TRY-VOIP; Voip.com: do more, pay less. Use a broadband connection and your voip.com adapter to make and receive calls using a regular phone. |
| www.voip.com |
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| Vonage - Leading the Internet Phone Revolution |
| Use your high-speed Internet connection to make all of your phone calls with Vonage digital phone service. Plans start at $14.99 per month. |
| www.vonage.com |
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| VoipBuster - The Free* Calls Company |
| Free* phone calls with the VoipBuster. Call your online friends for free as well as a special selection of popular international destinations. |
| www.voipbuster.com |
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| The VoIP Weblog |
| OK, VoIP customers, the $24.99 a month party is just about over. ... The issue definitely kept me from switching to a VoIP service for over a year because I ... |
| voip.weblogsinc.com |
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| IVR Platforms / IVR Hosting / IVR Development |
| Get to market quickly with our A to Z VoIP platforms and services >> ... Our IVR and VOIP hosting, turnkey platforms, and developer services - powered by ... |
| www.voxeo.com |
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| VoIP |
| Connecting a business to a VoIP network doesn’t require a big, expensive integration overhaul. Quintum’s VoIP access solutions are designed with “integrated ... |
| www.tmcnet.com |
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| VoIP - Internet Telephony |
| voip, Internet Telephony Magazine. ... Internet Telephony is the leading VoIP magazine in the world covering all topics VoIP. ... |
| www.tmcnet.com |
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| Convergence & VoIP - Network World |
| The Convergence & VoIP research center is your source for the latest convergence and VoIP news, analysis and research links from Network World. |
| www.networkworld.com |
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| VoIP News - Enterprise, Carrier, Small Business VoIP Information |
| VoIP news, trends, experts, product reviews. Carrier and enterprise-class voice over ip. |
| www.voip-news.com |
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| O'Reilly Network -- What Is VoIP |
| Ted Wallingford looks at why the VoIP technology, the key ingredient in Vonage, Skype, Cisco CallManager, and a host of other technology products, ... |
| www.oreillynet.com |
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| What is VoIP? - A Word Definition From the Webopedia Computer ... |
| This page describes the term VoIP and lists other pages on the Web where you can find additional information. |
| www.webopedia.com |
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| Access >> VoIP | CNET News.com |
| EarthLink expands VoIP service. Eight more cities will get access to Net phone service that requires no ... Verizon sues Vonage for VoIP patent infringement ... |
| news.com.com |
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| Pages tagged with "voip" on del.icio.us |
| All items tagged voip ??? view popular ... SunRocket Internet Phone Service · save this. by dbrogdon to VOIP ... saved by 18 other people ... 3 hours ago ... |
| del.icio.us |
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| VoIP (Voice Over IP) Solutions - AudioCodes |
| VoIP, VoP Chip Processors and Voice over IP packets solutions developed by AudioCodes, leaders in the VoIP market for VoIP equipment and VoIP technology. |
| www.audiocodes.com |
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