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Getting Started with a VoIP Service
VoIP is a great new technology that is bound to replace traditional phone services. Unlike traditional telephone service, VoIP phone services route phone calls over the Internet. Using a public network like the Internet...
VoIP Broadband Phone Service - The Future is Here!
In 2004 the terms VoIP, internet phone service and IP phone were foreign to almost everyone except technology professionals and geeky computer types.  Now most people I talk with are at least slightly familiar with these terms, as the internet...
VOIP - Hype or the future of the telephone?
Since the start of the Internet, sourcing news on voice over IP got a lot easier. There were times you had go to a library in order to attain somewhat relevant to voice over IP - Do you remember? Not a very convenient condition, am I right?...
VoIP Small Business/Home Business Advantage
Small businesses, home-based businesses, and self-employed individuals have been turning to internet telephone service (also called broadband phone or VOIP) in droves. What is the attraction? As a self-employed,...
What In The World Is VoIP?
VoIP is the acronym for Voice Over Internet Protocol. You may have also heard VoIP referred to as Internet Voice, Voice Over The Internet or IP Telephony. VoIP is a technology that lets a person use a broadband Internet connection to make...
 
The REAL Benefits of VoIP

You may not have considered it but there are many benefits that businesses can achieve by utilising data networks to carry their voice traffic (VoIP). By marrying this voice traffic with data traffic (IP Telephony) it becomes even more powerful.

Here are a few examples;

Cheaper Phone Calls - as your utilising existing data networks

Simpler Infrastructure - one set of CAT5 cables

Scalable - simply extend the existing data network

Reduced Operating Costs - converged system is simpler to manage

Enhanced Customer Service - "Click to Talk" web services and easy role out application like call centres

Flexibility - Remote or home workers can work as if in the office

Its fair to say that most people focus on the costs savings but in most cases the business improvements far out way the costs savings.

For example if your business operated from multiple sites it would be possible to have a single centralised system located at one site, with optimal staffing resources to operate, manage and support. No need to have 3 receptionists when one will do!

Say you had staff that wanted to work from home or from a remote office. With this technology it would be easy to give them the look and feel of being in the office and the transparency that their co-workers and


customers enjoy.

Rolling out a distributed business application such as a contact centre or call centre is much easier and more robust.

But....its not that simple to get right!

You must consider;

Quality of Service - across the data network

Reliability – Think when did your LAN / telephone system last fail?

Security - May increase exposure to data and voice

Support - Which department is now responsible - training?

With the latest handsets it is possible for them to act like a PC with their own IP address and with the right handsets they can even run XML applications cutting down the need for unnecessary PC's etc.

To get it right requires the right planning and foresight to make sure that your systems will grow and deliver the maximum benefit with the minimum risk.

Copyright 2005 Nicholas Windley

Business Phone Systems : Comz4Biz Mercia

Telephone System Education Zone

Voice Over IP (VoIP) Education Zone

nic.windley@comz4biz.com

About the Author

Nicholas Windley is a strategic ICT consultant with Comz4Biz and business owner.

 

Voice over IP - Wikipedia, the free encyclopedia
Encyclopedia article with background information, technical details, and the advantages and disadvantages of VoIP.
en.wikipedia.org
 
Voice-Over-Internet Protocol
An overview of VoIP from the Federal Communications Commission. With news, FAQs, factsheets, and findings.
www.fcc.gov
 
voip-info.org - voip-info.org
A wiki that covers VoIP software, hardware, service providers, reviews, configurations, and standards.
www.voip-info.org
 
Howstuffworks "How VoIP Works"
Voice over Internet Protocol lets you make free long-distance phone calls using your computer. It’s essentially a phone network that uses the Internet ...
www.howstuffworks.com
 
VOIP.ORG.UK - The UK resource for IP telephony
UK resource with the emphasis on small businesses and home users. Includes news, reviews, and forums.
www.voip.org.uk
 
Packet8: VoIP Internet Phone Service Provider and Voice Over IP ...
Packet8 offers VoIP Internet Phone Service and Voice Over IP Telephony phone systems.
www.packet8.net
 
Voip
1-800-TRY-VOIP; Voip.com: do more, pay less. Use a broadband connection and your voip.com adapter to make and receive calls using a regular phone.
www.voip.com
 
Vonage - Leading the Internet Phone Revolution
Use your high-speed Internet connection to make all of your phone calls with Vonage digital phone service. Plans start at $14.99 per month.
www.vonage.com
 
VoipBuster - The Free* Calls Company
Free* phone calls with the VoipBuster. Call your online friends for free as well as a special selection of popular international destinations.
www.voipbuster.com
 
The VoIP Weblog
OK, VoIP customers, the $24.99 a month party is just about over. ... The issue definitely kept me from switching to a VoIP service for over a year because I ...
voip.weblogsinc.com
 
IVR Platforms / IVR Hosting / IVR Development
Get to market quickly with our A to Z VoIP platforms and services >> ... Our IVR and VOIP hosting, turnkey platforms, and developer services - powered by ...
www.voxeo.com
 
VoIP
Connecting a business to a VoIP network doesn’t require a big, expensive integration overhaul. Quintum’s VoIP access solutions are designed with “integrated ...
www.tmcnet.com
 
VoIP - Internet Telephony
voip, Internet Telephony Magazine. ... Internet Telephony is the leading VoIP magazine in the world covering all topics VoIP. ...
www.tmcnet.com
 
Convergence & VoIP - Network World
The Convergence & VoIP research center is your source for the latest convergence and VoIP news, analysis and research links from Network World.
www.networkworld.com
 
VoIP News - Enterprise, Carrier, Small Business VoIP Information
VoIP news, trends, experts, product reviews. Carrier and enterprise-class voice over ip.
www.voip-news.com
 
O'Reilly Network -- What Is VoIP
Ted Wallingford looks at why the VoIP technology, the key ingredient in Vonage, Skype, Cisco CallManager, and a host of other technology products, ...
www.oreillynet.com
 
What is VoIP? - A Word Definition From the Webopedia Computer ...
This page describes the term VoIP and lists other pages on the Web where you can find additional information.
www.webopedia.com
 
Access >> VoIP | CNET News.com
EarthLink expands VoIP service. Eight more cities will get access to Net phone service that requires no ... Verizon sues Vonage for VoIP patent infringement ...
news.com.com
 
Pages tagged with "voip" on del.icio.us
All items tagged voip ??? view popular ... SunRocket Internet Phone Service · save this. by dbrogdon to VOIP ... saved by 18 other people ... 3 hours ago ...
del.icio.us
 
VoIP (Voice Over IP) Solutions - AudioCodes
VoIP, VoP Chip Processors and Voice over IP packets solutions developed by AudioCodes, leaders in the VoIP market for VoIP equipment and VoIP technology.
www.audiocodes.com
 
 

 
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