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4 Customer Service Mistakes Companies Should Avoid Making
1) Being placed on hold endlessly. Don't you just love it when you call a company and they place you on hold, leaving you to listen to their latest on-hold, recorded sales pitch, over and over again. Would you think it normal business practice...
Book Summary: What Is The Emperor Wearing?
This article is based on the following book: What Is The Emperor Wearing? Truth-Telling In Business Relationships Butterworth-Heinneman ISBN 0-7506-9872-1 217 pages This book is inspired by the popular tale “The Emperor’s New Clothes”. It...
Building Your Business with Books
In a world inundated with ads, business owners are clamoring for a way to rise above the "noise" of advertisers and bring customers flocking to their door. One way to do this is by writing a book. Too overwhelming you say? Well, consider this....
"Is Your Dog Selling eBooks Too??"
Just the other day, I stumbled across a website selling ebooks about pet food...it was set up by Spike, a Bull Dog Just kidding! But it does seem that everyone is jumping, or had jumped on the 'ebook bandwagon' these days. No doubt, the online...
The How and Why of Goal Setting
Athlete’s learn early on in their development that Goal Setting is an important part of their overall training regimen.
Successful Business men and women you Know or have read about have always maintained that setting goals was a major step...
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How to Help Your Company Become a World Class Company
Most people think real change in an organization occurs as a result of top-level leadership. This isn't always the case.
Oftentimes, it's someone within the rank and file who stands up and challenges the status quo. Remember the old adage, "If the people will lead, the leaders will follow."
Years ago I was the säles manager for company with about 30 employees. The business was struggling, and a management consultant had been called in to try and get things back on track.
In one of my meetings with the consultant, I told him about some of the things that were going on that I didn't agree with. I explained that even though we were all encouraged to be open and honest, I feared that what I had to say might cost me my job.
His response was something I won't forget. He asked me if I really wanted to work for a company that said one thing and did another. He showed me that I really didn't have anything to löse.
It was time to walk my talk. I could no longer hide behind the fear of losing my job. I had to speak my truth. I did, and I didn't get fired. And even if I had been, it would have been worth it.
Anyone can be the catalyst for change. Sometimes all it takes is a question. Sometimes it requires a brave person pointing to the dusty mission statement hanging on the wall and saying, "Does this reflect our purpose?" or "Is this consistent with our core values?"
Those responsible for the Enron and WorldCom scandals did not do their greedy deeds in a vacuum. Others knew something wasn't right and yet they remained silent. At the very least we all have a responsibility to report illegal activity. We also should work toward making our company a world class company.
Yes, it's true that it's risky. It does take courage. But like that consultant said to me, what do you really have to löse? Better to shake things up a bit than remain silent. It's easier to find another job with a company more in tune with your values than to treat an ulcer or high blood pressure. Besides, it's the right thing to do.
You can challenge with respect. You can question without being
insubordinate. In so many instances, I've found that when just one person stands up for what's right, others step forward as well. A leader doesn't have to be elected or appointed. A leader is often just someone who cares enough to speak what's in the hearts and minds of others.
Sometimes leadership becomes enlightened by blinding flashes of the obvious illuminated by those in the trenches. And if management can't handle the truth, it's time to seek out new management.
My personal belief is whether you work for--or own a company--you want it to be something you're proud of. You want the time and energy you invest in your career to be worthy of the best that's within you. You want it to make a difference.
Average isn't good enough. You want to look back on your contribution with pride. Just putting in your time and collecting a paycheck may work for some people, but it shouldn't be sufficient for you. Stand up for excellence. Help your company become a world class company.
To get our frëë report 'The Ten Pillars of a World Class Business' send an email to wcb@successnet.org For full details on the next World Class Business Conference, go to http://WorldClassBusiness.com
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Copyright Michael Angier. SuccessNet.org and http://WorldClassBusiness.com help you and your business grow. Get their frëë report, 10 Pillars of a World Class Business, by sending an email to wcb@SuccessNet.org No-cost subscriptions, memberships, eCourses, eBooks and more are available at http://SuccessNet.org and InfoPlease@SuccessNet.org
Michael Angier is the founder and president of SuccessNet, an organization designed to help you live and work more effectively. 80,000 people can't be wrong. http://SuccessNet.org
support@SuccessNet.org
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Amazon.com: Online Shopping for Electronics, Apparel, Computers ... |
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Amazon.com Books: New & used textbooks, biographies, children's ... |
Online shopping for millions of new & used books on thousands of topics at everyday low prices. |
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Google Book Search |
Google digitizes many books from library collections. If an Old English edition, translation, or study is out of print or hard to locate, one can search for ... |
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Books - The New York Times Book Review |
Reviews, features, author interviews and book excerpts from the national daily and the Sunday book review. Registration required. |
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The Online Books Page |
Features over 10000 online books free to the public. |
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Barnes & Noble.com is the Web's premier destination for Books, DVD, Music, PC & Video Games, Children's titles, Toys & Games, Gift Cards, and more. |
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The Online Books Page |
Listing over 25000 free books on the Web - Updated December 5, 2006 ... New on online books -- Google Library revs up, and other milestones -- Latest Book ... |
digital.library.upenn.edu |
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Amazon.co.uk: low prices in Electronics, Books, Music, DVDs & more |
UK branch of the online bookseller features large searchable selection of books. |
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AbeBooks: New & Used Books, Textbooks, Rare & Out of Print Books |
Abebooks - Over 80 million new, used, and rare books. |
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Guardian Unlimited Books |
Extensive site includes news and reviews, critics, authors, first chapters, Top 10s, bestsellers, talk board and games. Offers special sections by genre and ... |
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Books - Salon |
The literary section of Salon features book reviews, interviews, columnists and publishing news. |
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Globe and Mail: Book News |
Presents book reviews and columnist along with best-seller lists and Book Briefs emailed newsletter. Canada. |
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calendarlive.com - BOOKS & TALKS |
Reviews, features and event listings from the West Coast daily newspaper. |
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Book - Wikipedia, the free encyclopedia |
A book is also a literary work or a main division of such a work. ... Books, especially heavy ones, need the support of surrounding volumes to maintain ... |
en.wikipedia.org |
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Books - reviews and literary news from The Times and The Sunday Times |
Book reviews, literary news, literary competitions, weblogs, book quizzes and literature features from The Times and The Sunday Times. |
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Book World - washingtonpost.com |
The Sunday book review of the national daily newspaper features criticism, columns and an online book club. |
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Internet Public Library: Books |
Books. Rather than continuing to maintain its own index of online texts, the IPL is now pleased to recommend a number of other worthwhile resources for this ... |
www.ipl.org |
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oreilly.com -- Welcome to O'Reilly Media, Inc. |
O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly has been a ... |
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SF Gate: Entertainment: Books |
Chronicle reviewers pick the best books of the season for the readers on ... Jessica Mitford's children recall the woman they called Decca in a new book. ... |
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Life - Entertainment News - USATODAY.com |
The latest in entertainment news with movie, TV, book, music and theater reviews, travel tips and tools and original content from USATODAY.com - updated ... |
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