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11 Ways to Get What You Want - Be a Clever Customer!
There is so much about 'customer service' in the media these days and, well, yes, maybe things aren't what they were. But you can do more, much more as a customer, to get the best results for yourself. It's in your hands... We all want great...
Beyond Management Coaching: When Things Are Getting Out of Control
Leaders and Managers often ask us, ‘What do you do when you have tried to coach and counsel an employee about a performance concern, and the employee has not responded? Unfortunately, we see far too many cases where the leader hasn’t, in good...
How to Stay Motivated - Part 1
How to Stay Motivated - Part 1 by Dr. Zonnya First Lady of Motivation As a "Motivation Trainer" for over 20 years, I have researched the subject of "Motivation." It is talked about a lot, but not very much is taught or written about it. It seems...
THE “SEVEN Cs”: PARTNERSHIP DANGER SIGNS - The 6th C: Changing Vision
A series of articles exploring the seven critical areas that can indicate a partnership is in trouble.
The 6th C: Changing Vision
In order for a business to be a success the vision and mission must be reflected in all aspects of the...
The Top Mistakes Executives Make in Leading Their Organizations
THE TOP MISTAKES TODAY’S EXECUTIVES MAKE IN LEADING THEIR ORGANIZATIONS Four Tips on Common Leadership Pitfalls to Avoid In today’s uncertain economy, many organizations have been making some drastic changes to stay competitive and productive....
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3 Simple Things the Best Managers Do - And You Can Too!
Do these three things really well and you will be a great manager; a superb manager - and that is a great step ahead, with current standards of management as they are...
If it's so simple, why don't managers all over the globe get this right, every time? Well, because it's so simple, it seems too easy, so busy managers squeeze a lot more in, time after time. And that makes things much more complex - just the way a manager should be. NOT. Keep it simple, deliver quality and you will not go far wrong.
Here are the three things...
- They Value their People
So what do the best managers do? They are very interested in what they hear their people say and respond accordingly. They are realistic in their expectations and provide support, guidance and coaching to enable their people, willingly and pro-actively. They are honest, truthful, act with integrity and never over-promise. The best managers learn, understand and practice every day.
- They Have Fun!
Working with the best managers is fun, great fun. Going to work in the environment created by the best managers is not like work - it is an entertainment you get paid for. Fun in the context of a professional organisation, working very
professionally - and laughing a lot. Odd for your customers or clients - maybe; so let them join in too. What does it say about a relationship between you and them if you're both having fun? They will love you!
- They Are Very Clear
The best managers are very clear in their expectations of their people and within that they are demanding. So the people who work with the best managers, understand exactly 'WHAT' is expected of them in any given role. They understand 'WHAT'. The best managers then enable them to make their own decisions of the way they deliver. They can select the best 'HOW' to do it - often very, very creatively and regularly better than the best manager would have done.
So there you are - that's all you need to do - or if you want more, just checkout the website!
About the Author
© 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - with a live link if you can).
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