|
|
|
10 Powerful Networking Tips Using Business Cards
Whether you are looking for a job or running a business, giving out business cards is crucial to marketing your skills or services. Even as a job seeker, develop the mindset of running the business of YOU, Inc. Business cards speak volumes about who...
20 Ways to Advance Your Career
To survive and thrive in today's competitive environment, it is not just what you know. You also need to be competent. You must stand out from the crowd - be memorable, impressive, credible, trusted and liked.
"Success is never a destination...
Discover the Secret to Success in Your Own Back Yard
Yesterday, I went above and beyond the call of duty for community service. Thanks to me, not one black fly within a five-mile radius of my home went to bed hungry last night, and because of my loyal patronage and recurring need for calamine...
Management coaching to improve relationships with work associates
As an employee, you are a fairly new employee at your job. You have met the boss on two occasions; your interview and one time when he or she demanded that you finish a client's report. Your boss's unapproachable nature makes you feel uneasy if not...
Should You Write Your Own Business Plan?
If you are just starting a company and looking for funding, or looking for additional funding for growth, you will need to develop a traditional business plan. Creating a business plan is a business hurdle that entrepreneurs seem to dread. ...
|
|
| |
|
|
|
|
|
|
10 Customer Service Quality Statements to Measure up Against
Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. But just how do you measure your performance, in an easy-to-use way? It's really quite simple...
It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-
"We're increasing our turnover by 14% year to date"
"Our customer complaints are now less than 4% or our transactions"
...might sound like music to your ears, but that's just the time you need to be very careful.
A regular measurement of where you are as your organisation, not depending on some of the easy-to-fake figures, might just make the difference in how well you are doing now, and into the future.
Try these quality statements and set up a mechanism whereby you review them monthly - yes, that's right, monthly. This needs to be thorough and objective. And maybe even the scores made by a cross-section of your people in all areas of your business - then you get objectivity and a true picture of how you are scoring. It is a great activity to score each of these out of 10, make a tracker month by month and each time you review, ask yourself the question:-
"What would we need to do to move our score up by 3 points"
Do it point by point and then, after you have that 3-point question, work out a monthly action plan, so that step-by-step, you gradually improve. Then and only then will your improvement be sustainable and you can reset the questions over time to a higher standard. Then you truly will be The Best in
class!
The Quality Statements:-
- We use a variety of staff to monitor customer service on a regular and consistent basis
- We know and can clearly state our customer groups
- We listen to customers about our products and proactively seek to redress issues
- We notice and congratulate our people and teams when they perform well
- Senior management are fully and visibly engaged in customer activities
- Our people enjoy the challenge of changes
- Our organisation and our people have aligned values
- Our customers find working with us easy and pleasurable
- We know how our people feel about working here and always respond to make it better
- We have teams and individuals who can respond quickly to changes circumstances, whatever they are
Keep a track of these - visually represent it somewhere very publicly for your people. Involve many of your them in monitoring, finding solutions and taking accountability for change, where needed and your business, your people and you will thrive.
One final point. Starting is good, being able to demonstrate your success in 12 months is another thing - as is still doing this review in that time.
About the Author
© 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - with a live link if you can).
|
|
|
|
|
| Coaching.com – business & executive coaching for leadership ... |
| Business coaching solutions with executive coaching, personal coaching, professional coaching and corporate coaching to enhance leadership skills ... |
| www.coaching.com |
|
| Welcome to Coach U |
| Training world class personal and life coaches. Offering synchronous and asynchronous training. |
| www.coachinc.com |
|
| International Coach Federation |
| The International Coach Federation is the globally recognized association of professional personal and business coaches. ICF offers the only independent ... |
| www.coachfederation.org |
|
| Coaching - Wikipedia, the free encyclopedia |
| This article refers to the act of coaching people. For sports coaching, see coach ... Current practices in performance coaching in non-sporting environments ... |
| en.wikipedia.org |
|
| Sports Coach provides information on coaching, exercise physiology ... |
| Brian Mackenzie, the UK's highly experienced senior athletics coach provides fitness and training advice for athletes. |
| www.brianmac.demon.co.uk |
|
| The role of the coach is one which enables the athlete to achieve ... |
| Roles and responsibilities of a Coach. ... In a coaching role you will initially need to develop the skills of: providing instruction and explanation, ... |
| www.brianmac.demon.co.uk |
|
| The Coaching & Mentoring Network |
| The leading, independent vortal site, keeping you informed of the latest developments in coaching and mentoring. Connecting you to the people, products and ... |
| www.coachingnetwork.org.uk |
|
| Welcome to sports coach UK |
| sports coach UK is a charitable organisation dedicated to the development and implementation of coaches and coaching throughout the UK. ... |
| www.sportscoachuk.org |
|
| Positive Coaching Alliance |
| Information on awards, location, partnership programs, description of the organization, upcoming events, news items and membership details. |
| www.positivecoach.org |
|
| Career Coaching from Mind Tools - Find Focus, Fulfillment and ... |
| Career coaching from Mind Tools - Maximize success in your chosen career: Find focus, self-confidence, fulfillment and career direction with a Mind Tools ... |
| coaching.mindtools.com |
|
| Coaching Drills, Information and Products For Youth Sports |
| Youth coaching drills for baseball, basketball, football, soccer, softball, volleyball, and track and field. Also makes team decals, posts team photos, ... |
| www.y-coach.com |
|
| Mind Tools - Self-Study Management Training, Career Training ... |
| You can join biweekly coaching and training sessions wherever you are in the world. ... The GROW Model - Coaching team members to improve performance. ... |
| www.mindtools.com |
|
| COACHING SCIENCE ABSTRACTS |
| The best award-winning site about sports science that can be applied to the coaching of serious and elite athletes. |
| coachsci.sdsu.edu |
|
| Coaching UK : Coaching UK and Coaching Related Links |
| Coaching UK : Coaching UK and Coaching Related Links. |
| www.coaching-uk.org.uk |
|
| Association for Coaching |
| Welcome to the Association for Coaching — one of the lead professional bodies for Coaches and Organisations involved in the areas of: ... |
| www.associationforcoaching.com |
|
| The Coaching Corner - The Youth Team Sports Resource |
| The Coaching Corner, the youth team sports resource for coaches, players & parents. We provide instruction, editorials, coaching tips, bulletin boards and ... |
| www.thecoachingcorner.com |
|
| Executive and business coaching network - UK based international ... |
| executive and business coaching - UK based network of international coaches specialising in executive and business coaching, team building and unlocking ... |
| www.execcoach.net |
|
| SOCCER-COACH-L Soccer Coaching Manual |
| A manual for the novice and more advanced youth soccer coach. |
| www.ucs.mun.ca |
|
| My Life Coach - Life Coaching, Become a Life Coach, Career Coaches ... |
| We have the life coaching, personality and career testing tools, knowledge and expertise to help you discover the right direction. |
| www.mylifecoach.com |
|
| Basketball Coaching Playbook, Coach's Clipboard... Coaching Youth ... |
| Coach James Gels offers player development tips and coaching strategies on offense and defense. |
| www.coachesclipboard.net |
|
|