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10 secrets to online success (its all about the customer)
Running a successful web site is easier than most people think. Using some good 'ol fashioned customer service can go a long way online. Read our articles for some great tips on how to run a successful web site. You’ve got your web site...
Establishing Yourself as an Expert in the Eyes of Your Customers.
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct mindset we are referring to here is to always...
Examining the Relationship Between Employee Satisfaction and Customer Satisfaction
Numerous studies have been done to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability. In a...
The 5 W's of World Class Customer Service Training
The preamble to the United States Constitution begins, ¡¥we, the people.¡¦ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The interaction anyone has at any level with your...
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide...
 
Customer service, everyone say's their's is great

Customer service, everyone say's their's is great
while a large percentage fail miserably.
By Vern Anderson

Customer service is probably the most important
part of any online business, but many are dropping
the ball.

This past week (not by design) I encountered just
how great a lot of customer service problems are
handled.

My first dealing was after I made a product purchase
and needed customer support for the product. After four
request's for support with no answer I gave up.

Now it could be that my email never got to the customer
support due to filters. I only know how the person
needing support feels.

Another web site was offering a service (45.00 per month)
I thought I might need for my web sites so this time I
sent an email to customer support asking about the quality
of their customer support and elapsed time for a reply.

Three day's later I received a reply and the tone of the
reply was, why are you bothering us when you are not a
customer. I emailed another question and never received
a reply at all.

I located this same service at another web site (only the
name was different) so I tried again. After two day's I
received my answer to their customer support implying, why
don't


you signup and find out. Now I receive autoresponder
messages every couple of day's pushing their service.

Is this what customer service on the web is coming to?
What ever happened to (the customer is always right?)

I realize that the web sites that are doing very well are
very busy handling a lot of daily chores, however customer
service needs to be at the very top of their list if they
want to continue to be very busy.

I know some sites still have excellent customer service,
three of those are, Host4Profit, Graham Hamer of Profit-Plan
and Terry Dean NetBreak Throughs. I have received excellent
customer service at these web sites.

Now I know there are a lot more with excellent customer
service, but I also know that an awful lot of the top sites
are failing miserably.

Customer support is the one thing that will make or break
a great web site with great products faster than you can
say scat.

ABOUT THE AUTHOR
Vern Anderson,
Publisher News You Need http://www.newsyouneed.us
And Proud owner Plug-In Profit Site. Let Stone
Evans build you one for free. Earn residual commissions
from one web site. Create a monthly paycheck. See It Here!
http://www.beanaffiliate.com

 

Customer Service Group: Resources for improved customer service ...
Newsletters, books, and free online resources for improved customer service, call center and help desk operations including tools for enhancing rep training ...
www.customerservicegroup.com
 
Customer Service Training Customer Service Skills Training Service
Service Quality Institute is the leader in Customer Service Training with customer service training skills products and consulting with over 34 years ...
www.customer-service.com
 
ICS: Institute of Customer Service
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead customer service performance and ...
www.instituteofcustomerservice.com
 
International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications ...
www.icsa.com
 
Customer Service Jobs on CareerBuilder.com
Looking for customer service jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today.
customer-service.careerbuilder.com
 
The New York Times Home Delivery - Subscribe
Sign up now to save 50% on your first 12 weeks of Home Delivery. Learn more. As part of Home Delivery, you'll also get free access to TimesSelect premium ...
homedelivery.nytimes.com
 
Customer service - Wikipedia, the free encyclopedia
The modern concept of customer service has its roots in the craftsman economy ... Delivering customer service begins with understanding what customers want. ...
en.wikipedia.org
 
Customer service representatives
When working in call centers, customer service representatives are likely to be under ... Customer service representatives working outside of a call center ...
www.bls.gov
 
Customer Service Training
Customer Service Training, Seminars, Coaching, and free articles to improve repeat business, happiness, and professional image.
www.proedgeskills.com
 
Customer Service
(It may help the reader to notice the role of customer service in the overall ... Additional Resources in the Category of Customer Service and Satisfaction ...
www.managementhelp.org
 
azcentral.com faq - azcentral.com Help - Arizona Republic Customer ...
azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions.
www.azcentral.com
 
CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
www.cafepress.com
 
Customer Service Week - The Celebration Source
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
www.csweek.com
 
Nashville - Tennessean.com - Middle Tennessee Customer Services
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ...
www.tennessean.com
 
Customer Service Institute of Australia - dedicated to Australian ...
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level ...
www.csia.com.au
 
The Globe and Mail: Home Delivery Customer Care: Home
The most authoritiative news in Canada featuring articles from The Globe and Mail, breaking news coverage, national news, international news, sports, ...
https:
 
Customer Service from FLORIDA TODAY
We're here to bring the finest customer service to your doorstep. ... Customer Service Hours Monday - Friday: 6:30 a.m. - 5 p.m. ET Saturday: ...
www.floridatoday.com
 
magazine customer service
https://secure.customersvc.com/ servlet/Show?WESPAGE=mo/home.html&MSRSMAG=MO - Similar pages
 
Customer Service – 8 Rules For Good Customer Service
Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers ...
sbinfocanada.about.com
 
Help | IndyStar.com
Customer Service • Terms of Service • Send feedback about IndyStar.com • Subscribe Now • Jobs with us. Use of this site signifies your agreement to the ...
www.indystar.com
 
 

 
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