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10 Tips To Build, Manage And Profit From An E-Commerce Website
Just because you've built your e-commerce website doesn't mean the customers will begin to come. You need to bring in the visitors, showcase your products, convince them to buy, and bring them back yet again to make any significant gains. ...
Five Secrets to Showing Your Customers You Really Care
Five Secrets to Showing Your Customers You Really Care Copyright © Ed Sykes. All rights reserved During our recent online poll, we asked the following question: What upsets you the most when receiving poor customer service? Eighty percent of the...
Network Marketing - Its All About Customers
Copyright © 2003 Priya Shah Leadership, Visualization, Goal-setting, blah, blah... All network marketers have heard that jargon at one time or another. But you know what? It's just that - Jargon. When you share with your team, the lessons...
The Customer is number one!
The title of this article seems like a cliché, "The Customer is number one"! Who doesn't know this already? Many businesses and business people know this to be true but how many really practice this philosophy? More importantly, how many Internet...
Where have all the delighted customers gone?
WHERE ARE THE DELIGHTED CUSTOMERS? QUESTION If every company wants to delight its customers, then how come we don't spend most of our ‘customer days’ delighted? THE EMPEROR'S NEW CLOTHES? The so-called new economy and most new business...
 
Good Customer Service - Would you like fries with that?

We all like to be treated with good customer service -- respect and kindness -- when receiving services or purchasing products, but how many of us are conscious of our own attitude and body language when the roles are reversed and we are the service provider? Good customer service is crucial to the success of most businesses, regardless of the profession. It can increase profits, establish a respected reputation, build customer relationships and establish loyalty.

It doesn't matter what position you hold in a business because any employee can benefit from practicing good customer service. When you show your employer that you value the quality of services or products it provides, you become a valuable asset - making you eligible for promotion and/or a raise.

Thank goodness that acquiring good customer service skills is a really simple task. All it takes is a little dedication and a genuine desire to treat your customers the best that they deserve.

To get started, think about how you greet your customers. Do you avoid saying hello or even acknowledging them? It is very important to make eye contact and greet a customer to show that you are available to provide them service if its needed.

Properly greeting customers also shows that you are confident; however, you need to be confident for a reason. You should have a good understanding of the product and/or services you provide so that if a customer has a question or needs assistance, you are able to deliver a satisfactory response.

It is also vital to be aware of your body language. What does your body language say about you? Slouched shoulders and a frown convey a lack of confidence and unhappiness or you could


just be having a bad day. However, try to leave negativity at home and away from the workplace.

Smile often, if appropriate, or model the emotion that is suitable to the situation. For example, if a customer is venting about an issue, do not smile constantly. Instead, nod and maintain eye contact to show that you empathize with their concern. Also use a tone of voice that conveys friendliness and sensitivity - the right tone shows customers that you care about their needs.

Lastly, think about how you end a customer interaction. Did you resolve any issues or questions a customer presented? Never end an interaction without making sure that the customer is satisfied with the service you provided. Avoid this scenario by asking, "Is there anything else I can do for you today?" or "Did I answer your question?"

The importance of good customer service cannot be emphasized enough. You can build and maintain customer loyalty and grow your business incredibly with the power of a smile and listening ear.

"Changing Lives...One Career at a Time."

Contact Details: Warschaw Learning Institute 8424 Santa Monica Blvd. #A-170 West Hollywood, CA. 90069, USA http://www.warschawlearninginstitute.com information@warschawlearninginstitute.com (323) 822-0917

Copyright 2005 by Warschaw Learning Institute You may copy and use this article in your newsletter as long as you print the complete article including the contact details. Thank you.



About the author:

Cathy Warschaw is the Director of the Warschaw Learning Institute the leading online dental office training among today's dental professionals, adults changing careers and high school seniors.

 

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Content Menu
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  • battling with customer service how to win the war part 2 of 2

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  • can point of sales systems really enhance my customers visit

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  • caring for your customers

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  • catapult your businesshow to get customers to chase you to buy from you

  • characteristics of high performance teams

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  • index

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  • it s all about the customers baby

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  • keeping customers loyal

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  • keeping your businesss finances on track

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  • that s one neat trick turning complainers into loyal customers

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