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A Real CRM Strategy or Just Tracking Customers?
An increasing number of companies claim to have adopted the principles of Customer Relationship Management (CRM), but in many cases they are simply paying lip service to what has become one of the latest ‘buzzwords’ Carried out correctly, CRM is an...
Customer Service Is Dying- and I'm Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are. Maybe you can’t hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on...
How to Build Trust and Overcome Skepticism With Prospective Customers!
Would you agree that people are skeptical of any salesperson or business owner? And that this skepticism is part of the marketing problems we all face? The reality of America in the new millennium is that no one believes in anything the way they...
Show Your Customers You Care
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back...
The Shrinking Ad Dollar
CPR CPA CTR... what does it all mean? What it means is dollars "out" of your pocket instead of "in" to your pocket. Advertising dollars are gaining in value, meaning the regular advertiser now gets MORE for his dollar than he did a few years...
 
Outstanding Indian Call Center Customer Services: The Key To Success

India is a well-known country in the field of call center industry than its counterpart elsewhere in the world. In fact it is noted by the industry association Nasscom that Indian call centers employ as much as 160,000 call center professionals and many companies have come to India to establish call centers and others have been around for a decade. It seemed amazing but this information holds the truth. With the expansion of many call centers in India, the importance of Indian call center customer services grew.

It is well noted that the key to Indian customer retention is good Indian call center customer services. This is indeed true for the success of the Indian call centers depend on the excellence of Indian call center customer services. Such explanation led to the realization that with new technological inventions and constantly evolving Indian call center customer services and products, the customers are pulled to create a certain contact with the company and even create a bond with such company. After all if the existing customers are contented with a certain Indian call center customer services they will help in searching and acquiring new clients by spreading the news of an outstanding Indian call center customer services.

So with such enlightenment, many Indian call centers were able to see the need for a consistent and devoted Indian call center customer services that will nurture and strengthen the bond with the clients. It is typical that in Indian call centers problems like unresolved complaints, pricing issues, and better offers of competitors are always met, so one has to be completely tuned in to a particular customer’s needs for the company’s success.

Considerably, Indian call center customer services just like any other call center customer services usually involved common customer support


services that may help in improving the call centers’ relationship with customers, such as telemarketing or telesales, customer support, order taking, customer service, product support, technical help desk, collections, and market research. Such Indian call center customer services are just among the highly valued Indian call center customer services, there are also e-CRM Indian call center customer services that include voice based customer support as well as e-mail response. Other e-CRM Indian call center customer services are consisting of web-based text-chat services, and other customer communication channels.

With the opening of the technological trends, advanced Indian call center customer services are applied to meet the companies’ requirements. Such advanced Indian call center customer services include an account update for the clients to have access to their account information, check their current balance information, and review the billing history; billing services to meet the needs of both business-to-business and business-to-consumer clients; case management; customer relations which include both inbound and outbound customer support including one-stop contact point solutions for the discourses; help desk to provide response to clients’ questions and inquiries; and even technical support. Indeed, those Indian call center customer services are generally offered by most companies to develop and sustain long-term relationship with their client companies.


About the Author: Jean Harley, author, is a Call Center specialist who writes articles for http://www.CallCenterSearch.com

Source: www.isnare.com

 

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