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Informative Articles

Does Your Customer Service Suck?
As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have...
How to give your customers a choice between you and the competition and have them choose you.
Instead of giving your customers or potential customers a choice between you and your competition and having them choose the other guy, have them choose you. Michelle Dunn’s new book” Become the Squeaky Wheel,” says creating a credit policy...
How to Win the Hearts of your Customers and Friends
Those of us doing business over the internet have to become especially adept at our listening and speaking skills since we don't have the luxury of talking with our customers face to face. It's especially important to give those on the phone extra...
Success Tip : Making Your Business Look BIGGER to Your Customers
IT’S EASIER THAN YOU THINK NOT TO LOOK SMALL! Certain things will make your company look and feel small to investors and customers. By avoiding these easy to fix traps, you can go a long way in making your company appear more mature. First you must...
Tales from the Corporate Frontline: Work Ethics and the Customer
This article relates to the Ethics in the Workplace competency, commonly evaluated in employee surveys. It gives examples of how employees and customers consider ethical behavior and sound values an integral part of your organization. This...
 
Outstanding Indian Call Center Customer Services: The Key To Success

India is a well-known country in the field of call center industry than its counterpart elsewhere in the world. In fact it is noted by the industry association Nasscom that Indian call centers employ as much as 160,000 call center professionals and many companies have come to India to establish call centers and others have been around for a decade. It seemed amazing but this information holds the truth. With the expansion of many call centers in India, the importance of Indian call center customer services grew.

It is well noted that the key to Indian customer retention is good Indian call center customer services. This is indeed true for the success of the Indian call centers depend on the excellence of Indian call center customer services. Such explanation led to the realization that with new technological inventions and constantly evolving Indian call center customer services and products, the customers are pulled to create a certain contact with the company and even create a bond with such company. After all if the existing customers are contented with a certain Indian call center customer services they will help in searching and acquiring new clients by spreading the news of an outstanding Indian call center customer services.

So with such enlightenment, many Indian call centers were able to see the need for a consistent and devoted Indian call center customer services that will nurture and strengthen the bond with the clients. It is typical that in Indian call centers problems like unresolved complaints, pricing issues, and better offers of competitors are always met, so one has to be completely tuned in to a particular customer’s needs for the company’s success.

Considerably, Indian call center customer services just like any other call center customer services usually involved common customer support


services that may help in improving the call centers’ relationship with customers, such as telemarketing or telesales, customer support, order taking, customer service, product support, technical help desk, collections, and market research. Such Indian call center customer services are just among the highly valued Indian call center customer services, there are also e-CRM Indian call center customer services that include voice based customer support as well as e-mail response. Other e-CRM Indian call center customer services are consisting of web-based text-chat services, and other customer communication channels.

With the opening of the technological trends, advanced Indian call center customer services are applied to meet the companies’ requirements. Such advanced Indian call center customer services include an account update for the clients to have access to their account information, check their current balance information, and review the billing history; billing services to meet the needs of both business-to-business and business-to-consumer clients; case management; customer relations which include both inbound and outbound customer support including one-stop contact point solutions for the discourses; help desk to provide response to clients’ questions and inquiries; and even technical support. Indeed, those Indian call center customer services are generally offered by most companies to develop and sustain long-term relationship with their client companies.


About the Author: Jean Harley, author, is a Call Center specialist who writes articles for http://www.CallCenterSearch.com

Source: www.isnare.com

 

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