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Informative Articles

5 Tips for a Safe Online Job-Search
Conducting a job search using the Internet has definitely transformed how jobseekers contact hiring companies. The availability of copying and pasting a text version resume into a form at a company’s website has laid the foundation for an easier...
Fax Marketing : Reaching a New Niche of Customers
Traditional marketing and advertising assumes that all of your customers are traditional people. Even newer technologies like email assume that the best way to reach people is when they are at their computers. But think about it – there are plenty...
Handling Challenging Situations with a Customer-Focused Mindset
Customer service often means dealing with angry, frustrated, or rude customers. Dealing with those customers effectively can often make or break a company. This article presents a five-step process for dealing with difficult customers. Most...
It's Just Common Sense!
Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net. Net word count is 835 including guidelines and resource box. Robert A. Kelly ©...
Retaining Employees and Customers Is A Family Affair
“The more things change, the more things remain the same.” As e-mail, voice mail, and technology allow people to conduct business without ever seeing each other, the competitive edge can very well be the re-creation of conversation -- specifically...
 
Streamlining Customer Interaction for Business Success.

Whether on the phone placing an order or in the checkout line, people hate to wait. Rarely am I physically present to make a purchase in a place of business where the facilities are not optimized for fast service. In those cases, it is often a lack of manpower that keeps customers waiting. We've all been there. There are fifteen cash registers at the grocery store but only five cashiers. Unfortunately for many companies who do business over the phone, the same thing can happen but in the opposite fashion. Many companies have more than enough employees to handle incoming calls, but simply lack the phone system to keep them from holding. This can result in a loss of business as many people, especially those who might be ordering goods or services from the company for the first time, will only wait a few minutes before hanging up and looking elsewhere. Think about it...if you are in the grocery store with a cart full of groceries, it's not as though you are going to abandon the cart and drive to another store where you will have to pick out all the items again. On the phone, however, things are different. Unless your business is


highly specialized with little competition or you are the customers choice because of geographical location (i.e. scheduling appointments for services). you can lose a caller who has been holding too long to a competitor. Recently, advances in phone system technology have made it so that multiple lines can be added to a business at a very reasonable price. Additionally, office phones themselves have options that let customer service representatives know who has been holding and for how long, so that they can minimize waiting times for customers. For a company who relies on the phone for any portion of it's sales, having a modernized phone system is paramount for continued success in business. Streamling customer interaction is more than a consideration, it's a necessity.

About the author:



Click for more information about small business phone systems, telephones, phone equipment and more visit http://www.ineedtelephones.com Read more articles on phone systems and phones in the work place


 

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Customer Service Week - The Celebration Source
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Nashville - Tennessean.com - Middle Tennessee Customer Services
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