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10 Reasons To Survey Your Visitors, Subscribers And Customers
10 Reasons To Survey Your Visitors, Subscribers And Customers by: William R. Nabaza of http://www.Nabaza.com 1. You'll find out what type of content visitors want to see at your web site. This will attract your visitors to revisit and read...
Minding Your Own Business
Think you have gone as far as you can in your present job? Instead of looking around for a similar position in another company, you may want to strike out on your own as a consultant. With a greater acceptance of telecommuting and companies...
Prepare to Sell!
Sales is a critical part of any business, including non-profits. Sales is not complicated or difficult, but requires preparation, consistent action and a plan. Before completing any preparatory work in sales, consider asking yourself some...
The Top 10 Creative Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in...
The Top 10 Questions for Socially Responsible Leaders
The assets of your business traditionally include property, plant, equipment, and your customer base. Progressive organizations understand that business assets also include their good reputation, responsiveness to change, the ability to conduct...
 
Streamlining Customer Interaction for Business Success.

Whether on the phone placing an order or in the checkout line, people hate to wait. Rarely am I physically present to make a purchase in a place of business where the facilities are not optimized for fast service. In those cases, it is often a lack of manpower that keeps customers waiting. We've all been there. There are fifteen cash registers at the grocery store but only five cashiers. Unfortunately for many companies who do business over the phone, the same thing can happen but in the opposite fashion. Many companies have more than enough employees to handle incoming calls, but simply lack the phone system to keep them from holding. This can result in a loss of business as many people, especially those who might be ordering goods or services from the company for the first time, will only wait a few minutes before hanging up and looking elsewhere. Think about it...if you are in the grocery store with a cart full of groceries, it's not as though you are going to abandon the cart and drive to another store where you will have to pick out all the items again. On the phone, however, things are different. Unless your business is


highly specialized with little competition or you are the customers choice because of geographical location (i.e. scheduling appointments for services). you can lose a caller who has been holding too long to a competitor. Recently, advances in phone system technology have made it so that multiple lines can be added to a business at a very reasonable price. Additionally, office phones themselves have options that let customer service representatives know who has been holding and for how long, so that they can minimize waiting times for customers. For a company who relies on the phone for any portion of it's sales, having a modernized phone system is paramount for continued success in business. Streamling customer interaction is more than a consideration, it's a necessity.

About the author:



Click for more information about small business phone systems, telephones, phone equipment and more visit http://www.ineedtelephones.com Read more articles on phone systems and phones in the work place


 

Customer Service Group: Resources for improved customer service ...
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Customer Service Training Customer Service Skills Training Service
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ICS: Institute of Customer Service
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead customer service performance and ...
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International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications ...
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Customer Service Jobs on CareerBuilder.com
Looking for customer service jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today.
customer-service.careerbuilder.com
 
The New York Times Home Delivery - Subscribe
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Customer service - Wikipedia, the free encyclopedia
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Customer service representatives
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Customer Service Training, Seminars, Coaching, and free articles to improve repeat business, happiness, and professional image.
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azcentral.com faq - azcentral.com Help - Arizona Republic Customer ...
azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions.
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CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
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Customer Service Week - The Celebration Source
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
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Nashville - Tennessean.com - Middle Tennessee Customer Services
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ...
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The Globe and Mail: Home Delivery Customer Care: Home
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