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Become a Customer Enthusiasm-Guru!
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provider and sales-manager, their most important...
How To Stay In Touch With Your Ebay Customers 24/7. Yep, Even While You're Asleep!
What's the one great thing you can do for your Happy eBay Customers? Sell them something else of course, give them a great deal and make them even happier. But how do you keep in touch with your eBay customers on a regular basis for...
Lack of Operations Manuals Stunting Your Growth?
Lack of Operations Manuals stunting your growth? CONTENTS: 1. Do you lack functional Operations Manuals? 2. Use a SYSTEM to write your Operations Manuals! 3. Yes, but my people just don't/won't write stuff down! 4. But people WILL...
Mining For Gold With The Best Affiliate Programs And Hitting Pay Dirt
Colin McDougall tinkered around with affiliate programs earning a few dollars, nothing much to write home about, even had his own e-commerce site, known as the man’s mall. In theory that site was supposed to offer all sorts of gadgets for...
Think Positive - Care For Your Customers
Operating a business on a daily basis dealing with customers can actually be frustrating and they often don't make it easy for you and your employees to treat them nicely. You need to remember where all your revenue and sales come from for your...
 
Streamlining Customer Interaction for Business Success.

Whether on the phone placing an order or in the checkout line, people hate to wait. Rarely am I physically present to make a purchase in a place of business where the facilities are not optimized for fast service. In those cases, it is often a lack of manpower that keeps customers waiting. We've all been there. There are fifteen cash registers at the grocery store but only five cashiers. Unfortunately for many companies who do business over the phone, the same thing can happen but in the opposite fashion. Many companies have more than enough employees to handle incoming calls, but simply lack the phone system to keep them from holding. This can result in a loss of business as many people, especially those who might be ordering goods or services from the company for the first time, will only wait a few minutes before hanging up and looking elsewhere. Think about it...if you are in the grocery store with a cart full of groceries, it's not as though you are going to abandon the cart and drive to another store where you will have to pick out all the items again. On the phone, however, things are different. Unless your business is


highly specialized with little competition or you are the customers choice because of geographical location (i.e. scheduling appointments for services). you can lose a caller who has been holding too long to a competitor. Recently, advances in phone system technology have made it so that multiple lines can be added to a business at a very reasonable price. Additionally, office phones themselves have options that let customer service representatives know who has been holding and for how long, so that they can minimize waiting times for customers. For a company who relies on the phone for any portion of it's sales, having a modernized phone system is paramount for continued success in business. Streamling customer interaction is more than a consideration, it's a necessity.

About the author:



Click for more information about small business phone systems, telephones, phone equipment and more visit http://www.ineedtelephones.com Read more articles on phone systems and phones in the work place


 

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