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Customer Service Has Moved Toward Customer Care
Customer Service Has Moved Towards Customer Care As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching...

Dealing With Business Slowdowns
When times are slow for your home-based business, chances are you won't have the luxury of waiting and seeing if things improve. You'll need to take steps quickly to get back on track. These suggestions will help you get business back to...

Dealing with Difficult Customers
Dealing with Difficult Customers Copyright 2002 by Dave Kahle It is easy to work with people you like, and it is even easier to work with people who like you. But that's not always the case. Sooner or later, you'll have to deal with a...

How To Create A Better Brochure
Having a quality brochure makes a positive impression on a potential customer. It gives the appearance that you’re serious about your business. And it may give you an advantage over competitors who don’t use brochures. Printing...

Why You Must Build A Customer List To Prosper
If you run (or plan to run) an online business, it’s especially important that you maintain and add to a customer/prospect list. Unlike a store-front business, which can draw on pedestrian traffic, you’re only location is cyberspace. You...

 
Take Care of Yourself Before You Take Care of Your Customer

One of the most important questions people ask when they are focused on improving their quantity and quality of business is: “What is my competitive advantage?    What makes me unique, memorable, special… what truly sets me apart from the rest?"
 
While there are no definitively right answers to that question, most people come to some conclusion that customer service is a critical component of your competitive advantage.  For most businesses, the service they offer can vary from exceptional to not so hot, depending upon circumstances.
 
Why is that?  Why does the same company, and even the same people within that company provide world class service some of the time, and marginal service (or worse) other times?
 
That answer can be found in asking a different question: “What makes you (or your staff) happy when serving your customers?”  While these answers also vary, most people come up with some sort of variation of “I am happy when my customer is happy.”
 
Do we enjoy dealing with agitated or disgruntled people?   Normally not.  We derive our joy from delivering value, by making others feel good about their experience, and by exceeding people’s expectations.
 
What comes first then?  The happy customer or the happy person serving the customer?  This is not the chicken or the egg quandary.  The happy person serving the customer NEEDS to come first, because it is a very unusual day when your customer comes into your business looking to cheer YOU up.
 
This all seems very obvious.  At


the same time that many people realize this truth, it is   rare that people consciously take steps to make sure that their greatest customer service assets are being serviced too - w hether that person in on your staff, in another department, or if that person is YOU.  It is critical that you continually improve the emotional, physical and mental support you are supplying to the people serving your customers.
 
One of my friends and colleagues, Paul Wesselemann, shared a story about his time working at an HIV/AIDS support network.  He explained how it was absolutely unacceptable to come to work when you were feeling even a bit ill, as even the smallest cold could be extremely dangerous for someone with HIV.  He was REQUIRED first and foremost to take care of himself, make sure he was 100% before he was allowed to offer help and support to others.
 
How committed are you to taking the same care of YOUR needs?  Your task for the month is to identify and act upon a couple of ways to keep you in proper shape so you can take care of your always important customers.
 
BE FREE!
 
Eric Plantenberg

About the Author

Eric Plantenberg is a nationally known memory trainer. His new program, Winning The Name Game, teaches professionals how to train their memory to remember names more effectively and be able to recall them at the right moment. For more information on how to better remember hundreds of names and faces visit http://www.WinnngTheNameGame.com
Or email info@WinningTheNameGame.com

 

Customer Service Group: Resources for improved customer service ...
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Customer Service Training Customer Service Skills Training Service
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ICS: Institute of Customer Service
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www.instituteofcustomerservice.com
 
International Customer Service Association
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www.icsa.com
 
Customer Service Jobs on CareerBuilder.com
Looking for customer service jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today.
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The New York Times Home Delivery - Subscribe
Sign up now to save 50% on your first 12 weeks of Home Delivery. Learn more. As part of Home Delivery, you'll also get free access to TimesSelect premium ...
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Customer service - Wikipedia, the free encyclopedia
The modern concept of customer service has its roots in the craftsman economy ... Delivering customer service begins with understanding what customers want. ...
en.wikipedia.org
 
Customer service representatives
When working in call centers, customer service representatives are likely to be under ... Customer service representatives working outside of a call center ...
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Customer Service
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azcentral.com faq - azcentral.com Help - Arizona Republic Customer ...
azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions.
www.azcentral.com
 
CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
www.cafepress.com
 
Customer Service Week - The Celebration Source
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
www.csweek.com
 
Nashville - Tennessean.com - Middle Tennessee Customer Services
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ...
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Customer Service Institute of Australia - dedicated to Australian ...
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level ...
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The Globe and Mail: Home Delivery Customer Care: Home
The most authoritiative news in Canada featuring articles from The Globe and Mail, breaking news coverage, national news, international news, sports, ...
https:
 
Customer Service from FLORIDA TODAY
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  • 3 keys to building a winning customer service strategy

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  • dealing with business slowdowns

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  • how to realistically set your fees part 4

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  • interview with michael murray autoresponder basics

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