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Customer service 101- What You Absolutely Need to Know
Customer service refers to a person or a desk, which is set up to give general assistance to customers. Success of any company or business lies in the hand of their customers. Once a customer is satisfied with the company, then company will be in...
Customers - Why should they buy from you?
There are a whole range of reasons why customers buy a product or service. They usually buy to solve either real or perceived problems. They want to move away from pain and towards pleasure. They want to feel better after having made the decision to...
Does Your Customer Service Suck?
As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have...
Quality of Customer Service is Most Important
For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People respond positively to good customer service. IF you are a business owner then you know...
Selling Sales to Customer Service Agents
The Sales Stigma Somewhere along the way sales got a bad rap. I'm sure all of us can relate to having dealt with a salesperson that made us uncomfortable, pressured us into making a decision, or even mislead us about the product or...
 
THAT'S ONE NEAT TRICK! TURNING COMPLAINERS INTO LOYAL CUSTOMERS

No matter what business you're in, it never fails. Every so
often, you get one of those customers that seems to make an
effort to find something to complain about. Maybe they're
unhappy with your customer service, accuse you of selling faulty
products, or claim you misrepresented your offer.

Whether you really made a mistake or not, it's your job to do
whatever you can to make your clients happy. Some people may
seem impossible to please, but if you're nice enough and really
make an effort to meet them halfway, almost everyone will end up
with a positive impression of you and your company.

When someone complains about your price, make an effort to be
flexible. If it won't kill you to give them ten dollars or ten
percent off, do it. Maybe even offer them a discount on their
next purchase or a voucher for some kind of freebie.

If someone is unhappy with the quality of your work, try to
accommodate their standards. Offer to do the job over, or at
least revisit the work and polish it up a bit. If that fails,
try offering them a discount. Almost any unhappy customer will
change their tune when you offer to save them a few bucks.

If customer service is the hot issue, there's only one word you
need to remember: communication. You should keep


in constant
touch with all your customers, especially the unhappy ones. Let
them know what kind of progress you're making on their order,
when you expect their project to be finished, and when they
should have it in their hands. Express your desire to please
them, and apologize profusely for mistakes. Whatever you do,
don't blame foul-ups on the customer, even if you'd be right.
Accept responsibility, apologize, and speedily correct the
problem.

Last but not least, always ask customers if there is anything
else you can do for them. Give them your phone number or email
address (even if they already have it) and ask them to contact
you if they ever need anything else.

To make a long story short, the customer may not ALWAYS be right,
but they ARE the lifeblood of your business. Even if they're
difficult to deal with, remember that if they're happy, your
bottom line will be happy, too. Even the ones who complain can
be turned around and made into repeat customers.


About the Author

Meredith Pond is editor and manager of DrNunley's
http://CheapWriting.com. See her low-cost writing and editing
services for students and business people, including a web site
rewriting package. Reach Meredith at meredith@drnunley.com or
801-328-9006.

 

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ICS: Institute of Customer Service
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www.instituteofcustomerservice.com
 
International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications ...
www.icsa.com
 
Customer Service Jobs on CareerBuilder.com
Looking for customer service jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today.
customer-service.careerbuilder.com
 
The New York Times Home Delivery - Subscribe
Sign up now to save 50% on your first 12 weeks of Home Delivery. Learn more. As part of Home Delivery, you'll also get free access to TimesSelect premium ...
homedelivery.nytimes.com
 
Customer service - Wikipedia, the free encyclopedia
The modern concept of customer service has its roots in the craftsman economy ... Delivering customer service begins with understanding what customers want. ...
en.wikipedia.org
 
Customer service representatives
When working in call centers, customer service representatives are likely to be under ... Customer service representatives working outside of a call center ...
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Customer Service Training, Seminars, Coaching, and free articles to improve repeat business, happiness, and professional image.
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Customer Service
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azcentral.com faq - azcentral.com Help - Arizona Republic Customer ...
azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions.
www.azcentral.com
 
CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
www.cafepress.com
 
Customer Service Week - The Celebration Source
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
www.csweek.com
 
Nashville - Tennessean.com - Middle Tennessee Customer Services
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ...
www.tennessean.com
 
Customer Service Institute of Australia - dedicated to Australian ...
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level ...
www.csia.com.au
 
The Globe and Mail: Home Delivery Customer Care: Home
The most authoritiative news in Canada featuring articles from The Globe and Mail, breaking news coverage, national news, international news, sports, ...
https:
 
Customer Service from FLORIDA TODAY
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