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Online Credit Card Application: the Easiest Way to a Customer's Heart
Many credit cards are offered in the market today thus, making
companies more aggressive in advertising and marketing their
card services. These companies (e.g. banks, department stores,
specialty stores, airlines, hotels, etc.) have found a...
Sit Customer Sit - "How did customers get so trained?"
“I need that shipped overnight!” “I need that delivered today!” “Drop it off to me on your way home?” “I do not want to pay a Restocking charge!” Do these all sound familiar? I‘d be willing to bet you can come up with a book full of the things...
Think Positive - Care For Your Customers
Operating a business on a daily basis dealing with customers can actually be frustrating and they often don't make it easy for you and your employees to treat them nicely.
You need to remember where all your revenue and sales come from for your...
What to look for in Presentation Folders
My husband Jerry is in love with these discount, custom printed, two pocket presentation folders that he sells at Folders Only. I’m jealous, I think he worries more about them than he does me.
I come home from a hard day at work and I see...
Why Communication Skills Don't Work In Customer Service
Every time my firm conducts communication skills training, we know someone is going to object.
“That doesn't work. Everybody's heard of active listening. You can't use that stuff anymore.”
And we have to admit, there's a lot of truth in...
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Top Ten Suggestions for Selecting a Real Estate Agent
In order to find a real estate broker or agent who meets your needs and makes your buying or selling experience a positive one, Century 21 Real Estate Corporation recommends you:
- DO NOT blindly walk into or call a neighborhood firm and ask for an agent at random.
- Ask friends and family for recommendations.
- Interview several real estate agents:
- Find out their history with the brokerage, their experience and background.
- Gauge their knowledge of your favorite towns.
- Ask for a list of previous clients and their phone numbers.
- Pay attention to whether a potential agent is listening closely to what you say.
- Is he or she asking follow-up questions which prompt further explanation and help him or her understand exactly your needs and wants?
- Give a potential agent the opportunity to educate you.
- A good agent should walk a customer through the buying or selling process before ever showing properties or discussing a specific transaction.
- Have a good idea of what you expect from an agent and communicate those expectations.
- How often do you want to hear from your agent?
- Do you want to hold meetings at your house rather than the real estate office?
- Weigh the
benefits of working with an experienced agent versus a novice.
- An experienced agent may have more insight, but a new agent may have innovative ideas or more energy and time.
- Find an agent who complements your personality.
- If you like to start your day at 7:00 a.m., don't choose an agent who arrives to the office at 10:00 a.m.
- If your preferred method of communication is e-mail, don't choose an agent whose most advanced technology is a fax machine.
- Evaluate the agent's firm and/or office.
- Look for a real estate organization whose agents can empower you with real estate expertise and resources and provide first-rate customer service.
- Look for an agent who will be your partner.
- Find someone you trust, who will give you the facts, help you make intelligent, well-informed decisions and work with you throughout the entire process.
W. Troy Swezey is the author of “Top Ten Suggestions for Selecting a Real Estate Agent." As a Realtor at Century 21 Paul & Associates, he has helped many individuals with their real estate needs. Visit his web site to download his free e-book, “REAL ESTATE SECRETS EXPOSED.” http://www.TroyIsMyRealtor.com or mail to: TroyC21@usa.net
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