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Awesome Customer Service Requires a Three Pronged Attack
The perception in the marketplace, according to research, is that customer service is declining. Whether consumer expectations have increased or services have declined over the last few years is debatable. The fact is, perception is truth, in the...
Customer Service Week - Wear Red Pants!
Why?
Why should you bother?
A couple of little business statistics have stayed firmly in my
business thoughts ever since I came across them almost 10 years
ago.
1. A 5% improvement in customer retention could add between 25%
and...
How To Stay In Touch With Your Ebay Customers 24/7. Yep, Even While You're Asleep!
What's the one great thing you can do for your Happy eBay
Customers?
Sell them something else of course, give them a great deal and
make them even happier.
But how do you keep in touch with your eBay customers on a
regular basis for...
Sure Fire Ways To Drive Customers Away!
Call it a blind spot. Call it regimented thinking. Call it
the-way-we-have-always-done-it. But by any name, there are
actions and practices that far too many businesses engage in
that can unknowingly drive customers away.
When I observe...
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide...
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Top Ten Suggestions for Selecting a Real Estate Agent
In order to find a real estate broker or agent who meets your needs and makes your buying or selling experience a positive one, Century 21 Real Estate Corporation recommends you:
- DO NOT blindly walk into or call a neighborhood firm and ask for an agent at random.
- Ask friends and family for recommendations.
- Interview several real estate agents:
- Find out their history with the brokerage, their experience and background.
- Gauge their knowledge of your favorite towns.
- Ask for a list of previous clients and their phone numbers.
- Pay attention to whether a potential agent is listening closely to what you say.
- Is he or she asking follow-up questions which prompt further explanation and help him or her understand exactly your needs and wants?
- Give a potential agent the opportunity to educate you.
- A good agent should walk a customer through the buying or selling process before ever showing properties or discussing a specific transaction.
- Have a good idea of what you expect from an agent and communicate those expectations.
- How often do you want to hear from your agent?
- Do you want to hold meetings at your house rather than the real estate office?
- Weigh the
benefits of working with an experienced agent versus a novice.
- An experienced agent may have more insight, but a new agent may have innovative ideas or more energy and time.
- Find an agent who complements your personality.
- If you like to start your day at 7:00 a.m., don't choose an agent who arrives to the office at 10:00 a.m.
- If your preferred method of communication is e-mail, don't choose an agent whose most advanced technology is a fax machine.
- Evaluate the agent's firm and/or office.
- Look for a real estate organization whose agents can empower you with real estate expertise and resources and provide first-rate customer service.
- Look for an agent who will be your partner.
- Find someone you trust, who will give you the facts, help you make intelligent, well-informed decisions and work with you throughout the entire process.
W. Troy Swezey is the author of “Top Ten Suggestions for Selecting a Real Estate Agent." As a Realtor at Century 21 Paul & Associates, he has helped many individuals with their real estate needs. Visit his web site to download his free e-book, “REAL ESTATE SECRETS EXPOSED.” http://www.TroyIsMyRealtor.com or mail to: TroyC21@usa.net
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