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Informative Articles

Customer Service - Not the Guru Way, but Three Simple Steps!*
You can spend a fortune on having someone come and tell you how to deliver customer service or you can do much more, for much, much less. It's just that having a tub-thumping guru on hand to do some extraordinary things (though mainly...
Handling Challenging Situations with a Customer-Focused Mindset
Customer service often means dealing with angry, frustrated, or rude customers. Dealing with those customers effectively can often make or break a company. This article presents a five-step process for dealing with difficult customers. Most...
Hiring Customer Service Representatives That Are A Perfect Fit
© Kathi Graham-Leviss http://www.xbcoaching.com Have you ever phoned a customer service department only to receive an attitude rather than help? Not a pleasant experience! It is quite obvious that the person on the other end of the phone is not...
How to Retain Customers the Dish Network Way
Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the search for new ones. This can be very expensive. Retaining current customers means continual sales...
The Customer is ALWAYS Right! ALWAYS?
Unfortunately, no business is exempt from dealing with irritate customers and clients. We all want the ideal outcome with boths sides being satisified and happy. There are a few key steps that will lead us to that point of resolution. The first and...
 
What Are YOU Doing to Keep Your Customers?

Not too long ago I ran a survey on my site asking visitors
what their main complaints were about shopping for or
finding information online.

An overwhelming number of people said: customer service.

It appears that many online businesses are not doing a
particularly good job of replying to inquiries in a timely
manner.

Questions about the product, customer requests for help,
constructive suggestions ... they all go unanswered. I'm
not implying that every single email requires a response
- but legitimate inquiries certainly deserve one. They
give you the opportunity to display your product's benefits
and convert a visitor into a customer.

Making sales is always great ... but building long-term
relationships with your customers is even better. Happy
customers are much more likely refer others to you. It's
free advertising at it's best! Wouldn't you be more
inclined to purchase something recommended to you by
someone you trust?

Customer service takes practice and experience. Here are
a few tips to get you started ...

• Learn how to use your email software effectively. Use
filters, signatures, stationery, and address books to
automatically file and answer some of your email. This
in itself can save you a significant amount of time,
and it helps you to prioritize. Try to provide your
customers with the fast, helpful service they expect.

• Automate responses where appropriate. For example, use
an autoresponder to distribute free reports or download
links.


This is far preferable to forcing your customer
to wait several days for a manual email from you.
Automation is a good choice for anything that does not
require a personalized response. It frees up your time
(time that can be better spent elsewhere) and it gives
your customer instant service.

• Create or find bonuses that you can give away to your
customers. Bundle them with a subscription to your
newsletter, a product purchase, or even offer them as
a 'surprise gift'.

• Show appreciation. For example, offer repeat customers
a 'loyalty discount'.

• Remember that words can easily be misinterpreted in an
email. Choose carefully.

• *Listen*. Encourage your visitors to write to you with
suggestions. Criticism may not be the nicest thing to
hear, but it can give you insight into areas of your
business that may need improvement. Give your customers
what they want and they'll be more likely to return.

The success of a business depends in large part on the
satisfaction of its clients. Not only can happy customers
refer others to you, but they are much more likely to
return for future purchases. A little extra attention
can go a long ways. Isn't it worth it?

About the Author

Angela is the editor of Online Business Basics, an
exclusive newsletter for eBusiness beginners. You don't need a million-
dollar budget to be successful! Find out how you too can
join the thousands quietly earning a living online:
http://www.onlinebusinessbasics.com/article.html

 

Customer Service Group: Resources for improved customer service ...
Newsletters, books, and free online resources for improved customer service, call center and help desk operations including tools for enhancing rep training ...
www.customerservicegroup.com
 
Customer Service Training Customer Service Skills Training Service
Service Quality Institute is the leader in Customer Service Training with customer service training skills products and consulting with over 34 years ...
www.customer-service.com
 
ICS: Institute of Customer Service
The Institute of Customer Service is the professional body for customer service whose primary purpose is to lead customer service performance and ...
www.instituteofcustomerservice.com
 
International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications ...
www.icsa.com
 
Customer Service Jobs on CareerBuilder.com
Looking for customer service jobs? Start your job search at CareerBuilder, the leader in job search sites, and access hundreds of thousands of jobs today.
customer-service.careerbuilder.com
 
The New York Times Home Delivery - Subscribe
Sign up now to save 50% on your first 12 weeks of Home Delivery. Learn more. As part of Home Delivery, you'll also get free access to TimesSelect premium ...
homedelivery.nytimes.com
 
Customer service - Wikipedia, the free encyclopedia
The modern concept of customer service has its roots in the craftsman economy ... Delivering customer service begins with understanding what customers want. ...
en.wikipedia.org
 
Customer service representatives
When working in call centers, customer service representatives are likely to be under ... Customer service representatives working outside of a call center ...
www.bls.gov
 
Customer Service Training
Customer Service Training, Seminars, Coaching, and free articles to improve repeat business, happiness, and professional image.
www.proedgeskills.com
 
Customer Service
(It may help the reader to notice the role of customer service in the overall ... Additional Resources in the Category of Customer Service and Satisfaction ...
www.managementhelp.org
 
azcentral.com faq - azcentral.com Help - Arizona Republic Customer ...
azcentral.com faq - Welcome to the azcentral.com help center where you can find answers to azcentral.com and Arizona Republic customer service questions.
www.azcentral.com
 
CafePress.com : Help Desk : Customer Service
Email Us Send us an email and we will respond to you within 24 hours. Call Us Toll Free 1-877-809-1659 Customer Service Hours ...
www.cafepress.com
 
Customer Service Week - The Celebration Source
Provides how-to information, gifts and decorations for successful Customer Service Week celebrations.
www.csweek.com
 
Nashville - Tennessean.com - Middle Tennessee Customer Services
Customer service, advertising or news-related questions or problems (615) 259-8000. ... (615) 242-7253. Email Customer Service customer @tennessean.com. ...
www.tennessean.com
 
Customer Service Institute of Australia - dedicated to Australian ...
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level ...
www.csia.com.au
 
The Globe and Mail: Home Delivery Customer Care: Home
The most authoritiative news in Canada featuring articles from The Globe and Mail, breaking news coverage, national news, international news, sports, ...
https:
 
Customer Service from FLORIDA TODAY
We're here to bring the finest customer service to your doorstep. ... Customer Service Hours Monday - Friday: 6:30 a.m. - 5 p.m. ET Saturday: ...
www.floridatoday.com
 
magazine customer service
https://secure.customersvc.com/ servlet/Show?WESPAGE=mo/home.html&MSRSMAG=MO - Similar pages
 
Customer Service – 8 Rules For Good Customer Service
Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers ...
sbinfocanada.about.com
 
Help | IndyStar.com
Customer Service • Terms of Service • Send feedback about IndyStar.com • Subscribe Now • Jobs with us. Use of this site signifies your agreement to the ...
www.indystar.com
 
 

 
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  • your customers are more than a number

  • your diamond mine the lifetime value of your customers

  • you must build a customer list