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10 Free Business Resources I Wish I'd Known About When I Started Out
The impression that you need large sums of money to set up a successful (and profitable) website is totally wrong. Indeed, the longer that I do business on the Internet the more I find that there are numerous free resources out there that can be...
Affiliate Marketing Means Using Email Marketing
As an affiliate in an affiliate program you need to be good at affiliate marketing. One of the most important aspects of affiliate marketing is email marketing. Get it right and you will be a successful affiliate. Get it wrong and you will be just...
E-mail VS The Web
What Works Best for Selling Online? Email or Web Pages? Good question right? I always thought so! That is until I went through my little learning curve. I can save you from the same lessons if you have a few moments... You see, I do a ton of...
“Improve Your Email’s Deliverability“
With SPAM accounting for over 50% of the email that is delivered to our inboxes many corporations and ISPs have implemented solutions to deal with this growing problem. SPAM filters, IP blocking, domain blocking, and legislation are in...
Managing Your Downline
So, you've joined that great money making scheme, and you've even got a few members in your downline. So, now what? How do you keep your sign-ups interested and working for you? And, yes, I DO mean working for you. When you start out on a ...
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The Human Touch
Sure, the e-tools available for an online merchant are great. We have up to the minute product selection on our web pages, and autoresponders that can follow up requests. We have our own online mall, immediate payment methods to prevent that "cooling off" period, secure sites for financial transactions, and all sorts of e-tools at our disposal. But what is wrong? You're not being overwhelmed with sales, and barely making expenses.
Stop for a moment. Why are potential customers leaving your e-store without placing an order. Assuming you have a decent product and prices, why are they not buying.
Possibly they have questions that are not being answered, and would like to talk with a live human being. The brick and mortar store has the edge over the e-store, when faced with a customer that needs personal contact to feel comfortable.
If someone has reached this point, usually all they need is a little assurance before placing their order. And here is the funny part - they may not even want to talk with someone, but may just want to be sure there is someone they can contact if there is a problem.
If you don't list proper contact
information at your virtual business, you may be losing customers. Your name and e-mail address will go a long way. Even better, give them a physical address and a telephone number they can call. You may wish to have an "800" number, but you will get a lot of "tire kickers". Even if you don't give a free number, just the fact that there is a number listed goes a long way in allaying their fears.
Let your potential customers know that if they have questions, they can email you their phone number, and you will call them. Many times, they won't as all they really wanted was to know is that they are dealing with a real person.
They say a picture is worth a thousand words - consider putting your picture on your web site. This gives instant identification to your name and goes a long way in building customer confidence.
E-commerce is here to stay, but the mortality rate of "wannabes" will be high. Those that remember the "Human Touch" will be among the survivors.
About the Author
Bob publishes the free weekly "Your Business" Newsletter Visit his Web Site at http://adv-marketing.com/business to subscribe and place a Free Ad for your business.
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