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"Best Affiliate Program For The Newbie: Identifying An Affiliate Program That Matches Your USP"
When a newbie begins an online business, the temptation can be high to join most any affiliate program they see in the hopes of making extra money. Given the amount of products and services that newbies get presented with, and since newbies have a...
Five Questions You Must Answer To Build An Effective and Responsive Opt-In List
If you seriously want to make a living from the Internet, no matter what you intend to market, you simply must develop and cultivate your own mailing list. That list should contain names and addresses of people who have expressed at least a...
How the Rich Get Rich Online
How the Rich Get Rich Online Do you have a website? Congratulations! You are well on your way to vast streams of income! Do you have a product you’re marketing on your website, or do you have a product that you would like to market, but you don’t...
HOW TO GET 100s OF PEOPLE INTO YOUR DOWNLINE(S) IN JUST A FEW MONTHS
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I've been "seriously" working the Web since late 2000. I joined a few affiliate programmes in the early days - more than I could handle back then - and more or less gave up on every single one of them.
That's not...
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Let's face it. It is really hard to come up with new ways to fully irritate visitors to your site. I thought I would share some ways that I have found to irritate visitors and drive them away, thereby saving you money on your hosting bills. These...
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The Personal Touch
Sure, the e-tools available for an online merchant are great. We have up to the minute product selection on our web pages, and auto-responders that can follow up requests. We have our own online mall, immediate payment methods to prevent that "cooling off" period, secure sites for financial transactions, and all sorts of e-tools at our disposal. But what is wrong? You're not being overwhelmed with sales, and barely making expenses.
Stop for a moment. Why are potential customers leaving your e-store without placing an order. Assuming that you have a decent product and prices, why are they not buying.
Possibly they have questions that are not being answered, and would like to talk with a live human being. The brick and mortar store has the edge over the e-store, when faced with a customer that needs personal contact to feel comfortable.
If someone has reached this point, usually all they need is a little assurance before placing their order. And here is the funny part - they may not even want to talk with someone, but may just want to be sure there is someone they can contact if there is a problem.
If you don't list proper contact information at your virtual business, you may be losing customers. Your name and e-mail address will go a long way. Even better, give them a physical address and a telephone number they can call. You may wish to have an "800" number, but you will get a lot of "tire kickers". Even if you don't give a free number, just the fact that there is a number listed goes a long way in allaying their fears.
Let your potential customers know, that if they have questions, they can email you their phone number, and you will call them. Many times they won't, as all they really wanted, was to know they are dealing with a real person.
They say a picture is worth a thousand words - consider putting your picture on your web site. This gives instant identification to your name and goes a long way in building customer confidence.
If someone requests information from
you, do you respond in a timely manner? Letting days pass, without even acknowledging their request, is a major "turn off".
Why not send an automatic reply that let's them know their request was received, and you will get back to them shortly. If it will take a day or so to get back, let them know. Don't forget that humans have egos, and egos need to be stroked.
An auto-responder is really a great thing, and should be in everyone's marketing bag of tricks. They serve a vital role in your advertising efforts by providing someone with information in which they have an interest.
But some people have confused things here a bit. They don't understand the meaning of "NO". If I have made up my mind I am not interested in your offer, I really don't want you to give me the same, or similar information again, and again, and again. These are just as aggravating as web sites that won't let you escape, and they keep opening up additional windows that you have to close.
Some people have set up their auto-responders to send 5-7 follow- up notes. I refer to these as "nag notices". They must feel that if they "nag" you enough, you will give in and buy their product or service. I don't know about you, but with each one I get, my resistance stiffens. I may have been a prospect before, but the timing just wasn't right. These tactics have caused the loss of a prospect.
When you get an order, do you remember to say "Thank You" to your customer? Those two little words can be the key to getting repeat business from them.
E-commerce is here to stay, but the mortality rate of "wannabes" will be high. Those that remember the "Personal Touch" will be among the survivors.
About the Author
Did you know that subscribers to Bob Osgoodby's Free Ezine the "Tip of the Day" get a Free Ad for their Business at his Web Site? Great Business and Computer Tips - Monday thru Friday. Instructions on how to place your ad are in the Newsletter. Subscribe at: http://adv-marketing.com/business/subscribe2.htm
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