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Important Steps to Protect your Computer from Hurricanes
Having lived in West Central Florida for the past 15 years, I’ve been given some insight into the sometimes scary reality of Mother Nature. This past summer I’ve had the displeasure of meeting four characters, first hand...Charley, Frances, Jeanne...
P.C. Security & Housekeeping Basics
High-speed Internet access via Cable Modem and DSL has made multi-media web browsing possible. I can remember when downloading the simplest of games could take an hour or more via a dial-up connection, and putting photos on a web page was taboo...
Podcasting Trend
Podcasting has all the ingredients to become a major technology trend. Podcasting has started with little fanfare but has the potential to become a giant wave due to a number of factors going for it. The word Podcast might have been roughly derived...
Ten Great Careers For Computer “Geeks.”
The universal acceptance of computers into our daily lives, both at work and at home, has decreased the image of computer users as being “geeks.” The word geek itself has evolved a bit - going from meaning a socially inept person who gets along...
The Spyware Who Loved Me
Don’t ever let anybody tell you otherwise, the Internet is not a safe place to take your computer systems without adequate protection. It wasn’t too long ago that anti-virus and firewall software could provide your systems with more than enough...
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Tucson’s NextWest, Inc. Announces Partnership with DialResults, Inc
By Richard Logan June 1 2004
Mesa, Arizona — DialResults Inc., a leader in the predictive dialer arena, announced today an partnership NextWest, Inc., the fastest growing distributor of Integrated Telephony Systems. The partnership represents a $9 million deal over the next two years.
DialResults, Inc. will partner with NextWest to market PCXi, a fully-integrated, VoIP/Internet Protocol-enabled, communications system, and NextContact, a next-generation call center solution.
“We are proud to partner with DialResults to distribute our telephony solutions,” said Matthew W. Morales chief information officer of NextWest, Inc. “DialResults is a company that shares our vision, integrity and energy to get superior products to market.”
DialResults PCXi, an IP-enabled PBX, is a fully-integrated, converged communications solution. The system combines analog, digital, wireless and Internet Protocol (IP) capabilities in a single platform, giving customers a choice of deploying traditional, IP telephony or a combination of both on a local or global scale.
NextContact encompasses the broad functionality required by next-generation contact centers, including the ability to handle customer contacts in any media (voice calls, voice mail, e-mail, web integration, collaboration, and fax) and at the same time, facilitating fully integrated routing, monitoring, recording, reporting and administration for all customer interaction activities.
“NextContact fulfills our vision of providing reliable, comprehensive cutting-edge technology to our customers,” said Dennis Robbins president of DialResults. “We can now deliver key contact center components like Predictive Dialing and VoIP within an easily-scalable, truly-integrated solution.”
DialResults provides multi media predictive
dialing software and call center CTI solutions to any type of contact center.“Without question, this product is going to make our customers ultra-competitive in their respective channels,” Robbins said.
About DialResults, Inc.
Dial Results and Data Management Services (DMS) is a division of a privately held corporation, Data Technologies Corporation, founded in 1979, and headquartered in Mesa, Arizona. Currently providing software and database support to clients throughout the Southwest.
Our strength lies in our ability to understand business processes from concept to reality. Our developers have 100-combined years of hands-on application development. These technical capabilities qualify our claim to be able to quickly analyze and thoroughly implement business applications for our clients.
About NextWest, Inc.
Founded in 1996 and based in Tucson, Arizona, NextWest, Inc., is a privately held company. NextWest, Inc. is a leading provider of “Smart Business” solutions, web-based software applications and database design, network infrastructure, integrated telephony hardware and software solutions, and innovative online and offline marketing programs. NextWest, Inc. conducts business in the US and more than 20 countries worldwide.
NextWest’s PCXi and NextContact Call Center Solution took “Best of Show” at the Long Beach, California Internet Telephony Conference and Expo in October of 2003. For more information please call Richard Logan toll free @ 1-888-839-3613 ext. 4581 or go to http://www.dialresults.com
About the Author
I have over 15 years in the call center industry. I ran large call center as a telemarketing manager and have sold predictive dialers everything from UNIX to the new VoIP MSSQL Multi Media convergence solutions
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