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Leadership Lessons: Piloting in Turbulent Times
The pace of change impacting the insurance industry has never been greater. From consolidations, mergers, and acquisitions to re-engineering profit centers, creating new product lines and calming a variety of stakeholders, managers are faced with...
Servant Leadership: The No-Thunder Approach to Quietly Influence Others
When faced with a decision to lead without reward, to serve without the hurrah, would you do it anyway? The spirit of an effective leader is tattooed with the mark of a servant.
What you want done, gets done when you put your people...
Ten Customer Service Secrets to Win Back Customers
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes for lunch. Sure enough a group of...
The Goals of Leadership Coaching and Partnerships
Webster’s Dictionary describes a “partner” as an ally or an association built around common interests and goals.
A partnership denotes a joint venture, a relationship built on equal status (rather than inequality). Mutual consent and...
Turnover is Not a Problem
“Ha!” you say. “For someone to make a statement like that, they obviously haven’t worked in the real world and certainly have never had to run a company.” Well, let me assure you. In my past I’ve not only run companies, but spent many years...
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A leadership program for general contractors
PROBLEM
Many of the General contractors and workers are "technically" excellent in their field but do not know how to deal with people.
Also, in many instances, they exhibit attitudes which are not conducive to teamwork and effective, efficient operations.
This impacts the team environment which is required to do an excellent job in the construction industry.
Some instances included people who were technically competent, ready to be promoted to managers of regions but who were being held back due to the conflicts they were creating with fellow employees in their quest for "perfection".
In one case, one supervisor was held back from a promotion to regional manager due to complaints from subordinates and peers (although the customers loved him due to his efficiency and results).
SOLUTION
Management Resources Inc. (MRI):
Tailored its Leadership program to meet the construction industry’s needs
The program includes:
Leadership
Skills
Customer Service Skills
Personality Assessments
Service Recovery
The program is being taught
throughout the state for seven (7) hours of Continued Education
Leadership and Management Development programs are being provided to individuals who have a specific personal need.
RESULTS
Participants gave the program excellent ratings.
Their attitudes had greatly improved by the end of the program.
The time dedicated to these programs directly impacts the bottom line in terms of reduced disputes, improved productivity and teamwork.
A supervisor, who was not promoted due to the problems dealing with personnel, is currently taking the Management Development program. Four weeks into the program he is already demonstrating improvement in his dealings with people and conflict resolution
Attitudes have changed from being negative to being positive, resulting in improved productivity and a more pleasant environment to work in.
Feedback from two contractors indicated they had been able to reduce coordinating problems by over 20% and they estimated these savings to be around $50,000.
About the Author
Managing Partned, Management Resources Inc.
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