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Book Summary: Mind Your Own Business
This article is based on the following book:
Mind Your Own Business
A Maverick’s Guide to Business, Leadership and Life
Doubleday & Company, Inc., 2003
ISBN 0-385-50959-6
208 pages
A maverick is an independent person who will...
"Leadership"
‘real leaders are ordinary people with extraordinary determination’ I used this quote to end last weeks bulletin. It made me think about the qualities of leadership and how we know leaders from managers. Key leadership attributes are considered...
Six Quick Tips to Build Charisma
"Charisma is the intangible that makes people want to follow you, to be around you, to be influenced by you." -- Roger Dawson Each person is born ethnocentric, or believing that other people and events revolve around them which is generally true...
The Road To Opportunity In Wholesale Distribution
Dynamic forces of change are converging upon the wholesale distribution industry. The business environment is changing and distributors must change, too. This sobering conclusion comes from new Facing the Forces of Change: The Road to...
What is Leadership?
Leadership is what every organization needs and so few have in adequate supply. Part of leadership is what the first President Bush called “the vision thing”. It’s the ability to see what does not exist and then gather, mold and shape the resources...
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A leadership program for general contractors
PROBLEM
Many of the General contractors and workers are "technically" excellent in their field but do not know how to deal with people.
Also, in many instances, they exhibit attitudes which are not conducive to teamwork and effective, efficient operations.
This impacts the team environment which is required to do an excellent job in the construction industry.
Some instances included people who were technically competent, ready to be promoted to managers of regions but who were being held back due to the conflicts they were creating with fellow employees in their quest for "perfection".
In one case, one supervisor was held back from a promotion to regional manager due to complaints from subordinates and peers (although the customers loved him due to his efficiency and results).
SOLUTION
Management Resources Inc. (MRI):
Tailored its Leadership program to meet the construction industry’s needs
The program includes:
Leadership
Skills
Customer Service Skills
Personality Assessments
Service Recovery
The program is being taught
throughout the state for seven (7) hours of Continued Education
Leadership and Management Development programs are being provided to individuals who have a specific personal need.
RESULTS
Participants gave the program excellent ratings.
Their attitudes had greatly improved by the end of the program.
The time dedicated to these programs directly impacts the bottom line in terms of reduced disputes, improved productivity and teamwork.
A supervisor, who was not promoted due to the problems dealing with personnel, is currently taking the Management Development program. Four weeks into the program he is already demonstrating improvement in his dealings with people and conflict resolution
Attitudes have changed from being negative to being positive, resulting in improved productivity and a more pleasant environment to work in.
Feedback from two contractors indicated they had been able to reduce coordinating problems by over 20% and they estimated these savings to be around $50,000.
About the Author
Managing Partned, Management Resources Inc.
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