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A Rare Leadership Skill: Dealing With People Who Want Out
As a leader, you'll inevitably be faced with people wanting to leave your team or organization. Dealing with the challenge is critical for your leadership success. Your response will have ramifications far beyond your immediate circumstances. ...
A Whack Up 'Long Side The Head Of Human Resources: The Leadership Imperative
When we perceive the simple center in the seemingly complex, we can change our world in powerful new ways.
Albert Einstein perceived the simple E=MC2 in the complexities of physical reality and changed the history of the 20th century.
Big...
First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses. In Customer Satisfaction is Worthless; Customer Loyalty is Priceless,...
"Leadership"
‘real leaders are ordinary people with extraordinary determination’ I used this quote to end last weeks bulletin. It made me think about the qualities of leadership and how we know leaders from managers. Key leadership attributes are considered...
Rx FOR FALLING CORPORATE PROFITS
"Corporate Profits Fell 43% in 1st Quarter" proclaimed the 15 May 2001, Wall Street Journal headline. The article went on to say that: "The nation's (1700) largest corporations posted one of the worst profit performances in at least 10 years in...
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Take charge! Seven tips to successful meetings
We've all been there. We attend a seminar or a meeting and gnash our teeth as the leader falters, gets off track or allows other participants to waste our time. These tips create a strategy for effective leadership.
1. You're the leader. Be strong! Don't abdicate your role to the participants.
2. Get buy-in on your agenda and goals before you begin
Begin with, "Here's what we're covering today. Do these topics meet your needs?"
3. Keep the group on track. Sooner or later, a participant will toss out an irrelevant comment or (worse) a long-winded story. Another will dominate the discussion. Be ready with tactics: "I'm sorry to interrupt, and I'd like to hear that story during our break." Or, "That's a great topic -- next week's class." Or, "Let's hear a question from someone who's been silent all morning."
4. Demand attention! Cell phones off, private conversations in the hallway. Participants will be grateful. They're
usually afraid to speak up themselves.
5. Eyelids drooping? Time for a break, even if you haven't scheduled one. Sleepy participants lower the meeting's energy. Incorporate exercises and breakout sessions into any event that lasts more than an hour. Keep everyone moving.
6. Just before your meeting ends, identify take-aways. What do you want participants to learn? What should they remember?
7. End early. Use the last fifteen minutes -- no more -- to go around the room and ask everyone a question. "What will be different next time you sit down to write?" "What surprised you most in today's class?" "What is your next step?"
About the Author
Cathy Goodwin, Ph.D., author of Making the Big Move, offers straightforward career and business consulting to midlife professionals "When Your Career Means Business."
Your Next Move ezine: http://www.cathygoodwin.com/subscribe.html
Website: http://www.cathygoodwin.com
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