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A Secret Motivational Weapon for Managers & Supervisors
Any discussion among managers and supervisors about motivating their employees inevitably revolves around pay, hours and benefits. Obviously these are key elements in attracting and retaining qualified employees but skilled managers and supervisors...
Check Yourself for Outstanding Customer Service
How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situation.” Customer Service Person: “I understand what you are saying, but we can...
In Leadership, Results Are Limitless
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to...
It's Not What You Think
My work in organizations involves dropping habitual ways of perceiving in order to contact a fresh and subtle perceiving “under the surface” of what is going on. That deeper sense of perceiving allows the emergence of what I call the Engaging...
Leading from the Inside Out: The Power of Deep Blue Leadership
One of the most profound and difficult aspects of leadership is instilling in individuals deeply held, and yet generally shared principles to motivate a common purpose. Leading by influencing one's sense of identity and purpose is both powerful and...
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The Top 10 Reasons Why a Manager Would Want to Learn Emotional Intelligence
1. Managers are called upon to make decisions. Primitive emotions, unmonitored, automatic, powerful and not always conscious can “hijack” us making us react thoughtlessly to people and situations instead of thinking through a situation and responding with good judgment.
2. 67% of the qualities needed for success are emotional intelligence competencies.
3. EQ will increase you effectiveness with people both at work and at home .
4. Honing your EQ competencies will allow you to act more responsibly and more intentionally. Intentionality means meaning what you say, and saying what you mean, AND being accountable for your motives. In a position of responsibility, you need to be aware of you’re the motives behind your actions.
5. Increasing your EQ gives you more creativity and flexibility so you can generate options and problem-solve more efficiently and effectively.
6. Emotions are contagious; this is part of “primal leadership.” The more you increase your own skills, the better you’ll be able to pass on what you’ve learned, model
emotional intelligence, and empower your employees.
7. When you increase your self-awareness, which is the cornerstone of emotional intelligence, you are able to control automatic reactions and be more conscious. What we don’t know, controls us.
8. Emotions motivate us. When you have your own emotions managed, and understand the emotions of others, you are better able to influence growth and change, and motivate.
9. Resilience, an EQ competency, means how well you bounce back from setbacks and adverse events. Not only do you need this for yourself, you need to be modeling this for your reports.
10. In today’s information-dense and rapidly changing work climate, IQ, skills, and technical expertise are not enough. Studies show that the higher up you go, the more emotional intelligence matters.
About the Author
Susan Dunn, The EQ Coach, offers personal coaching and Internet courses for your personal and professional development. Visit her on the web at www.susandunn.cc and mailto:sdunn@susandunn.cc for FREE ezine. Bring EQ to your workplace!
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| The Art and Science of Leadership |
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| Educational Leadership |
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| Leadership |
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