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Book Summary : Execution
This article is based on the following book: Execution: The Discipline of Getting Things Done By Larry Bossidy and Ram Charan Crown Publishing Group ISBN 0609610570 278 pages You’ve got the bright ideas and the smart people, and the market is...
Dealing with Difficult People
You know, this would be a great business if it weren’t for having to deal with people all the time… OK, so maybe I’ve exaggerated things a bit, but we’ve all certainly heard that saying before. Why does that sentiment ring true for so many folks?...
"Find Your Passion"
REPRINT GUIDELINES =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= You are free to publish the following article in it's entirety in your eZine or on your website. Our only condition is that you MUST keep the information about the...
It's Still About Customer Service
My shopping experience lately has been amazing, and not in the good sense. Most of the time when I walk in a store one of four things happens: (1)I can tell who the salespeople are because they’re walking around with headsets on talking to one...
PRONTO North America Users Conference in Eden Prairie Minnesota May 3 - 5
Peggy Smedley is the editor of Start Magazine and will be addressing the first annual PRONTO North America Users Conference on Thursday, May 5th. Smedley was recently profiled in the Wall Street Journal and authored Mending Manufacturing, How...
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The Top 10 Reasons Why a Manager Would Want to Learn Emotional Intelligence
1. Managers are called upon to make decisions. Primitive emotions, unmonitored, automatic, powerful and not always conscious can “hijack” us making us react thoughtlessly to people and situations instead of thinking through a situation and responding with good judgment.
2. 67% of the qualities needed for success are emotional intelligence competencies.
3. EQ will increase you effectiveness with people both at work and at home .
4. Honing your EQ competencies will allow you to act more responsibly and more intentionally. Intentionality means meaning what you say, and saying what you mean, AND being accountable for your motives. In a position of responsibility, you need to be aware of you’re the motives behind your actions.
5. Increasing your EQ gives you more creativity and flexibility so you can generate options and problem-solve more efficiently and effectively.
6. Emotions are contagious; this is part of “primal leadership.” The more you increase your own skills, the better you’ll be able to pass on what you’ve learned, model
emotional intelligence, and empower your employees.
7. When you increase your self-awareness, which is the cornerstone of emotional intelligence, you are able to control automatic reactions and be more conscious. What we don’t know, controls us.
8. Emotions motivate us. When you have your own emotions managed, and understand the emotions of others, you are better able to influence growth and change, and motivate.
9. Resilience, an EQ competency, means how well you bounce back from setbacks and adverse events. Not only do you need this for yourself, you need to be modeling this for your reports.
10. In today’s information-dense and rapidly changing work climate, IQ, skills, and technical expertise are not enough. Studies show that the higher up you go, the more emotional intelligence matters.
About the Author
Susan Dunn, The EQ Coach, offers personal coaching and Internet courses for your personal and professional development. Visit her on the web at www.susandunn.cc and mailto:sdunn@susandunn.cc for FREE ezine. Bring EQ to your workplace!
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