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Complaints and Questions Can Help Your Business Grow
How many mottos for service companies have you heard that claim "We Listen to Customers"? Ignoring customers is like ignoring the brown speckled leaves on your tomato plants. They both feed you. But every business gets customers who complain about a...
Managers Don't Know Any Better!
Managers Don’t Know Any Better! 90% of managers today haven’t the slightest clue about how to perform their jobs. If they did we wouldn’t have the astonishingly high business failure rate, or job movement. But our managers have never been properly...
Refinancing Your Home - IS the Time Right?
Refinancing your home is a major decision not to be taken lightly, even in this era of low interest rates and easy money. While every mortgage company in town is touting the strategy of getting a new loan before rates rise again, there are several...
Same Old, Same Old PR Still Tops
Like human nature over time, the power of good public relations remains the same.
Whether you are a manager working for a business, a non-profit or an association, at some point, you will want, or need to create outside stakeholder...
The Criteria That Determines Your Property Investment Success
In order to satisfy your Investment Objectives you will need to set certain Buying Criteria - against which you will rate each and every investment you undertake. Again, these Criteria are ranked in what has (over the years) become accepted as...
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Are you ever your own boss!
I recently met with a very successful magazine publisher who was telling me how a chain of retailers for his magazines wanted everything their own way, even at the expense of losing revenue for their stores and missing out on the opportunity to provide real customer service to their customers.
He was mainly concerned that some of the members of this chain, which, was made up of basically "mum & dad" store owners honestly thought that as it was their business, no one else should ask them to do anything over and above what they wanted to do.
As we discussed this further, what upset" him was what he believed was their mistaken belief that they did not work for a boss and they were in fact the boss and that was it, no debate, no argument, "we do as we please".
He explained, "we all work for a boss, be it the bank, the shareholders, the government, our employees, customers, suppliers, family, if fact, anyone who relies on us for support, service or advice".
He went on to say that if we consider ourselves not answerable to anyone else when we own a business, we are quickly headed for doom or at least a business life of mediocrity.
So who is the boss in your business?
About the Author
Garry Munro is a successful consultant, speaker, & coach in the area of self-development.
Based in Sydney Australia he runs his own business "Minds Alike" and works with small business owners and individuals assisting them to set & achieve their goals.
You can visit his blog site at http://www.mindsalike.blogspot.com
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