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An Easy Way to End the Year
Article Title: An Easy Way to End The Year Author Name: Joanne Victoria Contact E-mail Address: joanne@joannevictoria.com Word Count: 479, including signature block Category: Business Development Copyright Date: 2003 ~~~~~~~~~~~~~~~~~~~~~~ Thank...
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer service squadron and an award-winning product, but still you'd have some buyers who just weren't happy. The bad news is that unhappy...
gomembers, Inc. offers emergency hosting for hurricane-stricken Southeast
In an effort to offer help to their customers trying to cope with the onslaught of severe weather during this hurricane season, gomembers, Inc.(http://www.gomembers.com) is offering free data hosting to its customers in the Southeast region. “We...
"Is Your Dog Selling eBooks Too??"
Just the other day, I stumbled across a website selling ebooks about pet food...it was set up by Spike, a Bull Dog Just kidding! But it does seem that everyone is jumping, or had jumped on the 'ebook bandwagon' these days. No doubt, the online...
Training Your Customer Service Organization
According to a new survey carried out by Alliance & where ID_NUM=9270; Leicester, one in five small business owners view tax as their greatest concern. The Chancellor has announced in his last budget that companies with profits below œ10,000...
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Are you ever your own boss!
I recently met with a very successful magazine publisher who was telling me how a chain of retailers for his magazines wanted everything their own way, even at the expense of losing revenue for their stores and missing out on the opportunity to provide real customer service to their customers.
He was mainly concerned that some of the members of this chain, which, was made up of basically "mum & dad" store owners honestly thought that as it was their business, no one else should ask them to do anything over and above what they wanted to do.
As we discussed this further, what upset" him was what he believed was their mistaken belief that they did not work for a boss and they were in fact the boss and that was it, no debate, no argument, "we do as we please".
He explained, "we all work for a boss, be it the bank, the shareholders, the government, our employees, customers, suppliers, family, if fact, anyone who relies on us for support, service or advice".
He went on to say that if we consider ourselves not answerable to anyone else when we own a business, we are quickly headed for doom or at least a business life of mediocrity.
So who is the boss in your business?
About the Author
Garry Munro is a successful consultant, speaker, & coach in the area of self-development.
Based in Sydney Australia he runs his own business "Minds Alike" and works with small business owners and individuals assisting them to set & achieve their goals.
You can visit his blog site at http://www.mindsalike.blogspot.com
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