|
|
|
Gaining Free Publicity Through Press Releases
One of the greatest ways to promote your product or service is with publicity. Many people have little, if any, understanding of how to go about securing publicity, never mind free publicity. Fact is, people will pay more attention to free...
Investor Guide to Financial Health
Step 1: Spend less than you earn Perhaps the simplest financial concept is the toughest for us to conquer- spend less than you earn. After paying your living expenses (bills, loan and mortgage payments, cost of food, charitable contributions, taxes,...
Leveraging Open Source Applications
Open Source applications can bring unique value to business owners. Since the base application development costs of open source applications is free, small and medium business owners are able to leverage previously unobtainable technolgies against...
Mortgage Payments vs Rent Payments
There is an age-old debate on whether or not it makes more sense for people to rent or buy. Though it is hard to really understand why there is a debate at all. You will definitely hear arguments from both camps that appear logical but if you do a...
SMS and Web Mobile Call
The telecommunications (Telecom) sector is one of the fastest growing markets in the world. With deregulation occurring in most European countries, competition is resulting in cheaper calls. The use of cell phones is by far the fastest growing...
|
|
| |
|
|
|
|
|
|
How To Fire A Customer
Reprint Guidelines:
** Attention Ezine editors / Site owners **
Feel free to reprint this article in its entirety in your
ezine or on your site so long as you leave all links in
place, do not modify the content and include my resource box
as listed above.
If you do use the material, please send me an email so I can
take a look: mailto:Wayne@YouSaveOnTaxes.com
============================================================
How To Fire A Customer
-- by Wayne M. Davies
Copyright 2003 Wayne M. Davies Inc.
===========================================================
It must be Tax Season. How do I know?
I'm swamped with work.
And I just fired a client. Again.
It happens every Tax Season -- I don't like to do it, but
it's something that just has to be done every now and then.
Let me explain.
First, let's define our terms. I use the word "client" to
describe the people that pay for my tax services. You may
use the word "customer" or "patient" or "subscriber".
Ya' know, whoever buys what you sell.
Second, let's get something straight here. When you own your
own business, you get to call the shots. It's your
business, so you get to do things your way.
That's how I see it, anyway.
So I have certain rules that my clients must follow.
Policies, procedures -- the way things are done around here.
Example: I prepare tax returns in the order received. First
come, first served. Fair enough? I don't know any other way
to do it.
So last week a client comes in and says, "Can you please
'put a rush' on my return. I really have to get it filed
right away. My ex-wife and I don't have a written agreement
re: who gets to claim our children as dependents. So whoever
files first gets to claim them."
"Last year I didn't file first, but I went ahead and claimed
the kids anyway. So the IRS rejected the return. My refund
was delayed. I'd really like to avoid all that mess this
year. I know my ex hasn't filed yet, but she told me
she plans to do so within a few days. So I need you to do my
return right away -- I really want to stick it to my
ex this year!"
Here was my response.
"I'm sorry Mr. Client. Normal turn-around time for a return
is 3-4 weeks. When you bring me your return, you just got in
line. You don't get to go to the front of the line at the
grocery store, do you? And you don't get to go to the front
of the line here, either."
"The fact that you and your ex-wife didn't put something in
writing about this doesn't give you the right to expect me
to treat you different than any other client.
Your problem
doesn't become my emergency."
[NOTE: most divorced people put this kind of thing in
writing, usually as part of the divorce agreement.]
Mr. Client didn't like my answer and began to plead his case
more fervently. He became unreasonable. He wanted me
to stop what I was doing and do his return immediately.
I finally just told him, "You need to find a new accountant.
I'm not in a position to provide the type of service you're
looking for."
(There are plenty of tax prep firms in town that provide
faster service than me, and who offer services like
"rapid refund", etc. That's not what I'm about.)
I then politely escorted him to the door and told him it was
best that we terminate our relationship.
In your business, I'm sure you deal with unreasonable
requests on a regular basis, don't you? How far should you
go to provide superior customer service without compromising
your integrity or your sanity?
Sometimes it's a tough call. Here's a few guidelines.
1. When firing a customer, always remain calm and polite. No
need for a shouting match. Be firm yet pleasant.
2. Not sure what to say when confronted with this type of
situation? Sit down beforehand and write out 3 or 4 possible
scripts. Not sure how to say it? It may take some practice,
so practice! Stand in front of a mirror and rehearse how to
tell a customer that it's best he go elsewhere.
3. Do not focus on the lost revenue that results from firing
a bad customer. Focus on the resulting reduced stress and
the simple fact that you'll feel so much better knowing that
you won't have to deal with this jerk any more.
Think about how much time you'll save. Problem customers are
really a losing proposition, aren't they? You end up
spending so much time and energy putting out the fires they
cause, do you really make any money on them, when you factor
in the value of your time?
4. When business is slow, firing a customer can really be
hard to do. If you cannot afford to fire your problem
customers, then you need to take a hard look at your
marketing. If your marketing plan is producing a steady
stream of new customers, then getting rid of the bad apples
every now and then should not be a problem -- they will be
replaced soon enough with better customers.
About the Author
Wayne M. Davies is author of the new eBook, "The Tax
Reduction Toolkit: 29 Little-Known Legal Loopholes That Will
Reduce Your Taxes By Thousands (For Small Business Owners
and Self-Employed People Only!) Don't file another tax
return until you visit:
http://www.YouSaveOnTaxes.com/toolkit.html
|
|
|
|
|
| Finance - Leases-Leasing Ezine Articles |
| EzineArticles.com allows ezine or email list publishers to upload or download free expert content that can be used within email newsletters or websites. |
| ezinearticles.com |
|
| Finance: Leases Leasing Articles from EzineArticles.com |
| http://ezinearticles.com/?cat=Finance:Leases-Leasing Free Content For Your Ezine or Website http://creativecommons.org/licenses/by-nc-nd/2.0/ Why use your ... |
| ezinearticles.com |
|
| Leases Leasing - Money & Finance Articles |
| Leases Leasing - Money & Finance Articles. Money & Finance | Accounting & Payroll | Bankruptcy | Business & Loans | Credit Tips | Currency-Trading ... |
| www.article99.com |
|
| Finance » Leases Leasing » Absolute Article Directory |
| Absolute Article Directory: Finance, Leases Leasing. |
| www.absolutearticle.com |
|
| - Leases-Leasing |
| By David Springer | On January 29, 2006 | In Leases-Leasing | Rated. Short on cash, but need equipment? Consider leasing what you need. ... |
| www.articlebar.com |
|
| Leases Leasing |
| You are here: Article Directory arrow Article Directory arrow Finance arrow Leases Leasing ... Leases Leasing. Articles ... |
| www.rumorist.com |
|
| Long Term Car Rental Italy Auto Rentals Leases Leasing Rome Milan ... |
| Long Term Car Rental Italy Auto Rentals Leases Leasing Rome Milan Florence One Way Paris London Frankfurt Madrid Lisbon. |
| www.ideamerge.com |
|
| europe car rental leases leasing one way rentals long term renault ... |
| pictured is the Renault Laguna Estate, With Renault tax-free, short-term auto leasing you get the exact, brand-new vehicle you reserve, plus unlimited miles ... |
| www.ideamerge.com |
|
| Private Fleet - Finance, Insurance, novated leases, leasing, CHP ... |
| New Car Broker Australia. Private Fleet sales discounts on your new car purchase, no haggle, no hassle saving $1000s off all new and used cars for private ... |
| www.privatefleet.com.au |
|
| Projector Leases, Leasing Companies for LCD, DLP, LCOS projectors |
| Projector leasing programs and services. Choose a company. |
| www.projectorcentral.com |
|
| Category: leases-leasing |
| Category... leases-leasing. Results 1 - 3 of 3. Search took 0.01 seconds. Page 1 of 1. Buy or Lease: Which Automobile Transaction is Better? ... |
| www.articler.com |
|
| John Dellagnese & Associates: offices, officespace, lease, leases ... |
| It takes two companies to bring you the premier Corporate Property Development group in Northeast Ohio: the talents of John Dellagnese and Associates ... |
| www.dellagnese.com |
|
| John Dellagnese & Associates: offices, officespace, lease, leases ... |
| Welcome to our Tenant Login Page. * Forgot your password or haven't received one yet? Email us tinah@dellagnese.com or call 330-668-4000 and we will reply ... |
| www.dellagnese.com |
|
| The-Arts-Magazine.com - Leases-Leasing |
| Home arrow Article Links arrow Finance arrow Leases-Leasing. Main Menu ... Mosets Tree. Leases-Leasing. Listings. There are 0 listings in this category. |
| www.the-arts-magazine.com |
|
| OmegaMotors.com - Your Money - Leases - Leasing Overview |
| Blue Book retail & trade-in value reports on used vehicles. Kelley features prices on used cars, trucks, street and dirt bikes, ATVs, scooters, ... |
| www.omegamotors.com |
|
| Entertainment Guide - Leases-Leasing |
| Sunday, 03 December 2006, Home arrow Article Resources arrow Finance arrow Leases-Leasing ... Mosets Tree. Leases-Leasing ... |
| www.entertainment-resource-directory.com |
|
| - Leases-Leasing |
| Mosets Tree. Leases-Leasing. Listings. There are 0 listings in this category. spacer.png, 0 kB. spacer.png, 0 kB. download joomla modules download joomla ... |
| www.healthcare-resource-guide.com |
|
| FINANCEDEPARTMENT.COM- Finance, Mortgages, Leases, Leasing ... |
| Finance, Mortgages, Leases, Leasing, Brokerage Houses, Mortgage Lending. |
| www.financedepartment.com |
|
| vehicle leases leasing guide and facts |
| vehicle leases leasing guide and facts. Under the federal Consumer Leasing Act, you, the consumer, have a right to information about the costs and terms of ... |
| www.shopperfavorites.com |
|
| - Leases-Leasing |
| spacer.png, 0 kB. spacer.png, 0 kB. Home arrow Article Resources arrow Finance arrow Leases-Leasing. Mosets Tree. Leases-Leasing ... |
| www.cars-directory-guide.com |
|
|