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Informative Articles

Balancing Technology, Management, and Leadership
"The art of progress is to preserve order amid change and to preserve change amid order." -- Alfred North Whitehead, 19th century British mathematician and philosopher As Achieve (my first consulting company) was working with our Clients to...
Connecting the lease enterprise through lease management software
Information Technology has improved the leasing process, parts at a time. Every company has evolved some manner of maintaining customer information. Accounting software has kept the back-end humming. The sales force has devised methods for...
Contract Management Software: the Solution to the Problem of Coordination
Charles Petrie, from Stanford, released a short article entitled “The Problem of Coordination,” which highlights 4 categories in which businesses find it difficult to connect: Interoperability Agent Communication Semantic Unification Coordination...
Head Concierge: Personal and Corporate Concierge Service, Assistant and Lifestyle Management Team.
Press Release IMMEDIATE RELEASE Head Concierge Ltd, Unit F76, Du Cane Court, London SW17 7JW, Tel 020 8675 6293, Fax 0870 1331573 Email Info@headconcierge.com Web site www.headconcierge.com Chance to have a Human Personal Organiser One of the...
Project Management: Avoid Work Scope Creep!
Copyright 2005 Kinesis, Inc. Congratulations! You've just got a new client for an exciting project that is going to be fun and profitable. You carefully discuss the work with her and she sends in a down payment. BANG! You are off and...
 
Los Angeles County's Tough Telecom Expense Management Standards Met

Call accounting and tracking system helps County with cost allocation

Los Angeles County's two-month search for a turnkey call accounting and tracking system to control telecom expenses in over 125 County locations ended in a contract with Telsoft Solutions to install MegaCall, a robust enterprise-level call-tracking system ideal for corporate telecom expense management. "The county of Los Angeles was seeking an in-house call accounting program to track and allocation costs for calls placed from numerous PBX and VoIP systems," said Don Simons, CEO of TelSoft, Inc., a California-based privately held corporation that provides call accounting and billing services to organizations with as few as 100 stations to large multi-location companies exceeding 100,000 employees. "They required capabilities for rating calls against contract usage rates, accurate cost allocation to correct user department, and real-time web-accessible billing with an interface to the County's off-line billing system, as well as traffic, fraud and analytical


reporting, among many others. MegaCall meets all these rigorous challenges." Another major County requirement was the provision of a real-time CDR (Call Detail Record) collection system that would utilize the existing network as well as interface to the County's inventory database eliminating manual data entry and TelSoft was able to provide this functionality through the MegaCall industry-standard offering. MegaCall tracks telephone call activity generated by any type and any number of PBXs from call record source to assignment of accountability. It analyzes call activity for an entire enterprise from a single web-enabled centralized system. All information is collected in real-time and is immediately available for viewing and reporting -- an essential support for telecom expense management throughout the enterprise. These comprehensive call accounting and telecom expense management software solutions can be found on the web at www.telsoft-solutions.com.

About the author:

Bruce Boyers is a freelance writer based in Los Angeles.

 

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