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Beyond Management Coaching: When Things Are Getting Out of Control
Leaders and Managers often ask us, ‘What do you do when you have tried to coach and counsel an employee about a performance concern, and the employee has not responded? Unfortunately, we see far too many cases where the leader hasn’t, in good...
Credit card debt management
Credit cards that are used in moderation could be helpful in managing your finances. This means that splurging through the use of credit cards is almost financial suicide. Here are few tips to manage the way you use your credit card...
Debt Management Strategies & Information
Debt Management Information If you have trouble sleeping at night because you are worrying about your debt, you are not alone. Many people experience financial difficulties from time to time. Either due to a lay off or a health problem you...
Keep Your Eye on the Overall Project Management Promises
Keep Your Eye on the Overall Project Management Promises Publishing Guidelines: You may publish my article in your newsletter, on your website or in your print publication provided you include the resource box at the end. Notification would...
Time Management and Money
I remember how intrigued I was when years ago, and long before I had heard of time management, I recognised the link between time and money - we say that we 'spend' both time and money, and also talk about 'saving' time and money. Moreover...
 
Los Angeles County's Tough Telecom Expense Management Standards Met

Call accounting and tracking system helps County with cost allocation

Los Angeles County's two-month search for a turnkey call accounting and tracking system to control telecom expenses in over 125 County locations ended in a contract with Telsoft Solutions to install MegaCall, a robust enterprise-level call-tracking system ideal for corporate telecom expense management. "The county of Los Angeles was seeking an in-house call accounting program to track and allocation costs for calls placed from numerous PBX and VoIP systems," said Don Simons, CEO of TelSoft, Inc., a California-based privately held corporation that provides call accounting and billing services to organizations with as few as 100 stations to large multi-location companies exceeding 100,000 employees. "They required capabilities for rating calls against contract usage rates, accurate cost allocation to correct user department, and real-time web-accessible billing with an interface to the County's off-line billing system, as well as traffic, fraud and analytical


reporting, among many others. MegaCall meets all these rigorous challenges." Another major County requirement was the provision of a real-time CDR (Call Detail Record) collection system that would utilize the existing network as well as interface to the County's inventory database eliminating manual data entry and TelSoft was able to provide this functionality through the MegaCall industry-standard offering. MegaCall tracks telephone call activity generated by any type and any number of PBXs from call record source to assignment of accountability. It analyzes call activity for an entire enterprise from a single web-enabled centralized system. All information is collected in real-time and is immediately available for viewing and reporting -- an essential support for telecom expense management throughout the enterprise. These comprehensive call accounting and telecom expense management software solutions can be found on the web at www.telsoft-solutions.com.

About the author:

Bruce Boyers is a freelance writer based in Los Angeles.

 

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Datamation provides ideas and analysis for IT managers, featuring case studies and trend spotting reports on IT project and service management issues.
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International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line.
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Advances the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy.
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Agency of the US government tasked with Disaster Mitigation, Preparedness, Response & Recovery planning.
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Account Manager. Recruiter: Financial Times. Part Qualified Management Accountant. Recruiter: Robert Half Finance & Accounting ...
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Online guide to small business management. Find articles, advice and how-to guides.
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Distributed object computing industry standards group founded in 1989. Defined standards include CORBA and IIOP.
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Management Reading | Global Executive | Business | Economist.com
The one management thinker every educated person should read Nov 17th 2005 ... The story of Emerson's successful management process is fascinating. ...
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Emerald: Home
Publisher of journals in management and library and information services, engineering, applied science and technology.
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Yale School of Management
The mission of the Yale School of Management is to educate global leaders for business and society. We pride ourselves in providing a hard-edged business ...
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Official Federal Government site listing positions nationwide for special agent, federal police officers and related jobs.
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