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A Customer complaint management system
Background The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of...
Collective of Concepts to Better Understand your Project Management [0727]
Collective of Concepts to Better Understand your Project Management [0727] Publishing Guidelines: You may publish my article in your newsletter, on your website or in your print publication provided you include the resource box at the end....
Debt Management in the UK
Debt management, as defined in the UK, is a course of action where a reduction in repayment amount and/ or interest charges is negotiated with unsecured creditors, when you are no longer able to meet your repayment requirements. For some...
Internet Time Management
The Internet is taking over man's normal way of living, so therefore when we consider time management, we must also consider the World Wide Web. It used to be to manage time; we had to consider family, friends, work, and ourselves. Now we have...
Time Management - Working Smarter at Work
Let's look at your time management skills. Most of us have to work, and the more you can do in the least amount of time, the better. Working smarter frees you up so that not only do you have a job, but you have a life too! Getting Back To...
 
Project/Program Management Best Practices for Success in ANY Industry!


Where is our success? Although there have been improvements, over 60% of projects/programs failed and many were canceled in 2003 (ref:The Standish Report CHAOS)! Our goal for 2004 and beyond is to contribute to a 60% and better, project/program success rate! STOP THE MADNESS-MANAGE AND CONTROL PROJECTS

WITH THE FOLLOWING:

Best Practice Processes for Project/Program Success(Outline):


  1. Program/Project Management (and Business Management) (Integration)


    • Use of Experience and Knowledge (Integration)

    • Planning and Scheduling/WBS (Scope/Time/Cost)

    • Communication Planning (Communication)

    • Status & Earned Value Reporting (Communication)

    • Performance (metrics) Reporting (Communication)

    • Risks Identification and Management (Risks)

    • Project Repository/DB (Communication/Lessons Learned/Knowledge Transfer)

    • Change Management (Integration)

    • Subcontractor/Vendor Control (Procurement)

    • Team Building (Human Resource)


  2. Development Process (Integration/Solution/Scope)


    • Selection of the appropriate model/technique (e.g., Interactive, Waterfall, Spiral, Evolutionary Object Oriented, Structured)

    • Selection of the appropriate implementation methodology (e.g., MSF, RUP, GXP, DOD- STD 2167 and other standards)

    • Selection, if required, to use Rapid Development

    • Rapid Application Development/Joint Application Development (RAD/JAD)

    • Prototypes and Mockups

    • Interviews and Facilitated Sessions


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    • Collaboration

    • Selection of technical and project reviews

    • Selection of development and support tools and applications


  3. Configuration Management (Integration/Scope/Control) (described in the book "Software and Firmware Configuration Management", subtitled "Management Control and Quality".)


    • Configuration Identification

    • Configuration Control - Software/Application, Firmware (Embedded Software, and Systems)

    • Configuration Status Accounting

    • Configuration Audits


  4. Quality Assurance (Integration/Quality/Control)


    • Verification

    • Validation

    • Testing



Some of the organizations that support these practices and certifications for their professional knowledge recognized in many industries are: Project Management Institute (PMI) , American Management Association (AMA), Software Engineering Institute (SEI), Electronic Industries Association (EIA), Institute of Electrical and Electronic Engineers (IEEE), International Organization for Standardization (ISO), and the Department of Defense (DOD).

Eddie R. Williams, recognized as a highly successful program/project manager, is the author of the multiple publications written to promote successful projects through methods that have led to his outstanding success. Get the FULL Detailed Best Practice Processes case study at: http://www.rayannpublishers.com.

erwilliams@rayannpublishers.com


 

About Management - business management - people management - and more
THE starting place for exploring MANAGEMENT; helping new managers get started and experienced managers get better.
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Management - Wikipedia, the free encyclopedia
The phrase "management is what managers do" occurs widely, suggesting the difficulty of ... The management of a large organisation may have three levels: ...
en.wikipedia.org
 
Free Management Library
Quality Management · Research Methods · Risk Management · Sales · Social Entrepreneurship · Staffing · Starting an Organization · Strategic Planning ...
www.managementhelp.org
 
Welcome to the American Management Association
Helping business professionals learn practical management skills and the best practices of world class organization.
www.amanet.org
 
Project Management Institute (PMI) - The largest project ...
The organization of choice for project management professionalism. PMI establishes Project Management standards, provides seminars, educational programs and ...
www.pmi.org
 
IT Project Management and IT Service Management Ideas and Analysis ...
Datamation provides ideas and analysis for IT managers, featuring case studies and trend spotting reports on IT project and service management issues.
itmanagement.earthweb.com
 
Management
International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line.
www.dmsp.dauphine.fr
 
Society for Human Resource Management
Advances the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy.
www.shrm.org
 
FEMA | Federal Emergency Management Agency
Agency of the US government tasked with Disaster Mitigation, Preparedness, Response & Recovery planning.
www.fema.gov
 
FT.com / Business Life
Account Manager. Recruiter: Financial Times. Part Qualified Management Accountant. Recruiter: Robert Half Finance & Accounting ...
www.ft.com
 
Small Business Management: Advice and Guides
Online guide to small business management. Find articles, advice and how-to guides.
www.entrepreneur.com
 
Academy of Management Online
Academy of Management: This is the official web site of the Academy of Management, with information on membership, journals, list servers, web sites, ...
www.aomonline.org
 
Business Management, Leadership and Decision Making Strategies and ...
Provides business management articles, webcasts, online learning, and books as well as conferences focused on leadership and decision making.
www.bettermanagement.com
 
Object Management Group
Distributed object computing industry standards group founded in 1989. Defined standards include CORBA and IIOP.
www.omg.org
 
Management Reading | Global Executive | Business | Economist.com
The one management thinker every educated person should read Nov 17th 2005 ... The story of Emerson's successful management process is fascinating. ...
www.economist.com
 
Emerald: Home
Publisher of journals in management and library and information services, engineering, applied science and technology.
www.emeraldinsight.com
 
Yale School of Management
The mission of the Yale School of Management is to educate global leaders for business and society. We pride ourselves in providing a hard-edged business ...
mba.yale.edu
 
US Office of Personnel Management
Official Federal Government site listing positions nationwide for special agent, federal police officers and related jobs.
www.usajobs.opm.gov
 
Waste Management
Waste Management is the #1 Residential and Commercial Trash Service Provider.
www.wm.com
 
US Office of Personnel Management
Includes federal jobs listings, upcoming events, numerous humans resources reports, news releases and additional official information.
www.opm.gov
 
 

 
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