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Informative Articles

Cash Flow Management
Cash. Most people want more. When running a small business it's particularly important to monitor how cash is coming in and how much cash is going out. This month, I'd like to take a few minutes to share some ideas on cash flow management as in...
Debt Management and Consolidation
How do you know that you are in DEBT? How do you know that you are really in deep DEBT? Do you think you need DEBT MANAGEMENT or DEBT CONSOLIDATION ? This are the questions that most professionals will ask you about. If not, you will ask...
Knowledge process management
Knowledge processes cannot be managed following the standard business process management paradigm. In the following article some guidelines are given for organizations willing to better manage their knowledge processes. In the last few years a lot...
The Do's and Don'ts of Cash Management
Working capital is a highly effective barometer of a company's operational and financial efficiency and effectiveness. The better its condition, the better placed the company is to focus on developing its core business. The early, primitive...
Why Your Headline Will Make You Or Break You In ProjectManagement!
From The Desk Of: Arne Yri http://www.projectmanagementmadeeasy.com The value of a proper headline when dealing with a project (or anything else for that matter) cannot be stressed enough... Yep! I'm talking of the headline...
 
Successful Management - 10 Simple People Skills*

Getting the best from your people is vital if you are to make the best progress in your business or organisation. Much comes from the way you interact personally and here are just ten key actions to take to build great, fulfilling and productive relationships...

This might be a bit of a no-brainer for you.

If you have any role at all in managing people, you need to ensure that you develop great people skills.

By building rapport, you will develop ongoing, productive relationships with all of your people, which will give you an enormous return on the efforts you put in.

Here are ten things you can do, all of them easy, which will remarkably change the response you get from your people, the key asset you have in your business or organisation:-

1. Just Have Conversations

About anything! Talking to and more importantly, listening to your people regularly and informally is a great asset. It doesn't matter what it's about, Your understanding of them and their trust in you will magnify if you devote priority time to this each and every day.

2. Listen & Show you are Listening

Take the time to really listen to each of your people, rather than just tell. If you truly hear, they will respond. Hearing is more - it is about what you do with the stuff you've listened to. And by using your face, your body language, eye contact and what you say (see 3 below), you will go a long way to showing that you are listening closely.

3. Ask Another Question

Such a simple tactic. Ask secondary questions about what you've been told. Nothing, but nothing builds rapport and realtionships like this. It shows that what they have been telling you is valuable, is interesting and builds their confidence. And you have been there to make that happen.

4. Support

Your people need you to help them along the way. With your support, they will flower and grow. Support is what they hear from you - it works both ways.

5. Coach

Don't get bogged down with technicalities. Coaching is about helping them see where they want to get to from where they


are now. It's about exploring the possibilities - their possibilities, not yours and calling to action. Simple as that.

6. Clear Expectations

By ensuring that all your people know exactly what you expect of them, they will tune in to delivering it. Confusion over perfomance is demoralising and saps energy. Take the time to be clear.

7. Pay attention

In any conversation with your people, take the time to give your full attention. Do your utmost to avoid being interrupted or distracted and truly value them for what they are saying to you - or the message you are giving them.

8. Show an Interest in Them

These are real people and if you delve a little, it will show up. Having a real interest in who they are, their hopes and fears, their passions and what's impotrtant to them makes a big, big difference to how they perceive you. Get to know the name of their dog, if their dog is their most prized posession!

9. Follow Through

During conversations you may offer actions that will be of value to them. Responses to what they have said to you. Make sure that you deliver these. Follow up and report back. Take actions you say you will. If you can't, tell them why.

10. Remember Conversations

When you have subsequent conversations, recall something that was said previously and bring it up. This is hugely rewarding for them and lets them know that they said something of value.

Great managers really understand their people and work out ways to get the best out of every one of them.

Maximising value from the most valuable asset you have in your business.

Your people.

About the author:

© 2005 Martin Haworth is a Business and Management Coach. He works worldwide, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - with a live link if you can).

 

About Management - business management - people management - and more
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Management - Wikipedia, the free encyclopedia
The phrase "management is what managers do" occurs widely, suggesting the difficulty of ... The management of a large organisation may have three levels: ...
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Free Management Library
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Welcome to the American Management Association
Helping business professionals learn practical management skills and the best practices of world class organization.
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Project Management Institute (PMI) - The largest project ...
The organization of choice for project management professionalism. PMI establishes Project Management standards, provides seminars, educational programs and ...
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IT Project Management and IT Service Management Ideas and Analysis ...
Datamation provides ideas and analysis for IT managers, featuring case studies and trend spotting reports on IT project and service management issues.
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Management
International review on management research. Peer-reviewed, occasional. Ejournal, with tables of content, abstracts and full articles available on-line.
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Society for Human Resource Management
Advances the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy.
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FEMA | Federal Emergency Management Agency
Agency of the US government tasked with Disaster Mitigation, Preparedness, Response & Recovery planning.
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FT.com / Business Life
Account Manager. Recruiter: Financial Times. Part Qualified Management Accountant. Recruiter: Robert Half Finance & Accounting ...
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Small Business Management: Advice and Guides
Online guide to small business management. Find articles, advice and how-to guides.
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Academy of Management Online
Academy of Management: This is the official web site of the Academy of Management, with information on membership, journals, list servers, web sites, ...
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Business Management, Leadership and Decision Making Strategies and ...
Provides business management articles, webcasts, online learning, and books as well as conferences focused on leadership and decision making.
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Object Management Group
Distributed object computing industry standards group founded in 1989. Defined standards include CORBA and IIOP.
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Management Reading | Global Executive | Business | Economist.com
The one management thinker every educated person should read Nov 17th 2005 ... The story of Emerson's successful management process is fascinating. ...
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Emerald: Home
Publisher of journals in management and library and information services, engineering, applied science and technology.
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Yale School of Management
The mission of the Yale School of Management is to educate global leaders for business and society. We pride ourselves in providing a hard-edged business ...
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US Office of Personnel Management
Official Federal Government site listing positions nationwide for special agent, federal police officers and related jobs.
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Waste Management
Waste Management is the #1 Residential and Commercial Trash Service Provider.
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Includes federal jobs listings, upcoming events, numerous humans resources reports, news releases and additional official information.
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