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Informative Articles

Client Service as a Competitive Advantage
*My name is Susan Young and I am Doug Brown's publicist. If you have any questions, please feel free to call me at 732-613-4790.* (Do not include this in this article) As someone who has been heavily involved facilitating strategic planning...
Differentiation -- Smart Marketing Strategies for the Solo Entrepreneur
Are you ever frustrated or hesitant when you talk to prospective customers because you can’t readily explain why they should come to you rather than go to your competitors? Sure, you might have your 30-second elevator speech, but then they ask...
Don't Go For Broke
In the last six months of 2001 many businesses took a direct hit that rocked the foundation of their financial business security. Different mentalities have emerged in reaction to the shift in economy from "go for broke" to "just give up." ...
How To Control Corporate Wireless Costs: Are You Overspending in These 4 Areas?
Controlling wireless costs can be the most difficult task of all areas of telecom auditing and cost-reduction. These days, most employees and salespeople would consider the use of wireless devices more of a necessity rather than a privilege or...
Right starting of a home business (Part I)
In order to work in peace, it could be a good idea to start a business of your own at your garage, attic, basement. Anywhere but the family living room or dinning room. The right place for starting a business should match your personal work...
 
Call Center And Its Definition

When we deal with call center, there is so much to talk about such as call center operations, call center jobs, call center companies, so on and so forth. Call center as we all know is very popular nowadays, in fact a lot of call center jobs are being offered for those who have excellent communication skills, and those who are well enough to accept the shifting schedules offered by most of the call center companies. As much as I am concerned, thousands of call centers are established anywhere else in the world. However, despite the fact that the word “call center” is commonly heard, still there are people who are unfamiliar with the term.

For most of the people who have less understanding of the exact definition of a call center, certain information is provided: a call center is actually a centralized office of a certain company that either answers incoming calls from customers or makes outgoing telephone calls to customers. In addition, as much as I know, a call center is a place wherein customer service or customer care is the primary concern of most of the people behind the foundation. They engaged in communication in general, whether by any medium such as e-mail, faxes, telephone, letters, and related correspondence.

Furthermore, a call center as it is traditionally defined as a physical area where calls are situated or received as the main priority is not only concerned on customer service or customer care but


also of other specialized business activity such as sales, marketing, telemarketing, and technical support. A call center is commonly known with its combination of centralized database and a self-regulating call distribution system. A call center in general, according to some experts, is usually set up as large rooms with certain stations that are basically composed of computers, a telephone set or headset which is hooked into a huge telecom switch and one more supervisor stations. It is considered to be sometimes independent or be connected with other centers. Aside from that, it may also be linked to a composite data network which do includes main frames, microcomputer and LANs. In most call centers certain technologies are being attached like the voice and data pathways into the centre are joined through a set of new technologies commonly called CTI or computer-telephony integration.

As such, a call center generally functions as a place for a more devised way of communication. A call center therefore is where the face of communication process and correspondence rests.


About the Author: Jean Harley, author, is a Call Center specialist who writes articles for http://www.CallCenterSearch.com

Source: www.isnare.com

 

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