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5 Reasons Your Business Should Switch to VoIP
Today, many businesses are choosing to unplug and go with VoIP technology. There are many advantages for using VoIP including cost effectiveness, greater productivity, and the incorporation of data, audio, and video all intertwined in one...
Essential Equipment For Your Home Office
Essential Equipment For Your Home Office.. Home Office Tips by BB Lee(C)2003 This is part 4 in a series of Home Business Tip Articles. You can read previous tips at: http://www.angelfire.com/zine/smallbiz. This part concerns the basic equipment...
Fortune 500 Budgeting For Our Personal Lives
January and February are traditionally busy months in the financial industry as many New Year's resolutions typically include the goal of becoming debt free or saving for a major purchase. While many of our clients understand the importance of...
Old Ideologies, New Vision: How to Harness Both to Succeed in the New Economy
The New Economy. It’s fast paced and constantly changing. Lifelong jobs are a thing of the past; technology is at the forefront of modern business, tech titans Hewlett Packard and Compaq are even merging… it’s a fragmented world out there. So how...
Planning for the Unthinkable
As a child I can remember going through the tunnel that connects East Boston with Boston holding my breath. Absurd behavior? Sure, but in my mind I was preparing for the time when the tunnel would run out of air. A friend told me that as a...
 
Call Center And Its Definition

When we deal with call center, there is so much to talk about such as call center operations, call center jobs, call center companies, so on and so forth. Call center as we all know is very popular nowadays, in fact a lot of call center jobs are being offered for those who have excellent communication skills, and those who are well enough to accept the shifting schedules offered by most of the call center companies. As much as I am concerned, thousands of call centers are established anywhere else in the world. However, despite the fact that the word “call center” is commonly heard, still there are people who are unfamiliar with the term.

For most of the people who have less understanding of the exact definition of a call center, certain information is provided: a call center is actually a centralized office of a certain company that either answers incoming calls from customers or makes outgoing telephone calls to customers. In addition, as much as I know, a call center is a place wherein customer service or customer care is the primary concern of most of the people behind the foundation. They engaged in communication in general, whether by any medium such as e-mail, faxes, telephone, letters, and related correspondence.

Furthermore, a call center as it is traditionally defined as a physical area where calls are situated or received as the main priority is not only concerned on customer service or customer care but


also of other specialized business activity such as sales, marketing, telemarketing, and technical support. A call center is commonly known with its combination of centralized database and a self-regulating call distribution system. A call center in general, according to some experts, is usually set up as large rooms with certain stations that are basically composed of computers, a telephone set or headset which is hooked into a huge telecom switch and one more supervisor stations. It is considered to be sometimes independent or be connected with other centers. Aside from that, it may also be linked to a composite data network which do includes main frames, microcomputer and LANs. In most call centers certain technologies are being attached like the voice and data pathways into the centre are joined through a set of new technologies commonly called CTI or computer-telephony integration.

As such, a call center generally functions as a place for a more devised way of communication. A call center therefore is where the face of communication process and correspondence rests.


About the Author: Jean Harley, author, is a Call Center specialist who writes articles for http://www.CallCenterSearch.com

Source: www.isnare.com

 

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