|
|
A Special Man's Triumph In The Gold Rush!
Thomas F. Seymour is a 48 year old man, from West Hartford CT. He was diagnosed with polio as a child. Thomas has never really had the use of his legs. He has also been burdened his entire life with all the other challenges that polio can bring...
Business Training or Potty Training?
Often the instructors who are hired to train new employees have no clue where to begin. The new employees are left to be reprimanded for the inadequacy of the instructor.
There are several businesses that hire training instructors to conduct...
ITS Networks (OTCBB: ITST), New Profiled Featured Company on Telecom Stocks Industry Research Sector for InvestorIdeas.com
Nov. 17th, 2004
ITS Networks (OTCBB: ITST), New Profiled Featured Company on Telecom Stocks Industry Research Sector for InvestorIdeas.com
POINT ROBERTS, Wash., Nov 17th, 2004 - www.InvestorIdeas.com is pleased to announce ITS Networks ...
Lose Your Job Now: 5 Tips To Get To Severance Heaven
You’ve schemed, you’ve scammed, you’ve plotted, but the elusive layoff has evaded you for the last time. Your desire to go to that spacious severance-package-in-the-sky needs to be fulfilled without further ado. How will you get upper management to...
Tips For Protecting Your Financial Information and Identity From Fraud
Financial fraud and identity fraud are one of the fasted growing forms of fraud. The first line of defense to protecting yourself begins with you. Here are some steps you can take to help you protect and fight against financial and identity...
|
|
|
|
|
|
|
|
One Minute Feedback
Like team leaders in any industry, Call Center managers must
accomplish countless tasks in a given day. From presiding over
call allocations and reading and responding to e-mails, to
responding to supervisors' requests, reviewing resumes and
setting up interviews and meetings, it's a wonder that they are
able to walk the Call Center floor to oversee regular
operations. This makes delivering one-minute feedback crucial to
a manager's skill set.
Research shows that delivering effective feedback increases an
employee's productivity, confidence in doing the job and future
potential contributions to the success of the company. Most
employees feel that they don't get enough feedback from their
managers, and managers often feel that they don't have enough
time to deliver effective feedback. Therefore, the One-Minute
Feedback model can become one of the most valuable tools a
manager uses. It allows you to give safe feedback in a timely
manner, whether you are commending someone's performance or
offering suggestions for improvement, relating to an action you
just observed. One-Minute Feedback consists of two variations -
Praise and Critique - both of which you can deliver in a
minute's time.
One Minute Praise
One-Minute Praise allows the employee to feel noticed and
appreciated. It reinforces that they are not just working for a
pay check but that they can also be recognized for a job well
done which, in turn, can boost the esteem more than you think.
There is nothing more rewarding for your employee than to hear
your praise and know that you notice their good performance.
Here are some guidelines to offering One-Minute Praise.
Use the name of the person you are addressing. This
catches their attention and allows them to focus on the feedback.
Tell how you feel. Use emotionally rich words
Be specific. What task or action did they perform?
Say, Thank you. This proves your gratitude and that you
value their work.
Example:
Julie, I'm impressed with the way you organized your report for
the meeting. Thank you.
One Minute Critique
The One-Minute Critique provides a safe way to deliver instant
feedback, but is challenging because word choice is crucial. You
do not want your criticism and quick delivery to damage your
employee's esteem, or your relationship with them. This model
will require more thought and practice in order for its effects
to be positive. You need to choose words that aren't emotionally
charged, and may want to write out your statements prior to
making them
Again, use the name of the person you are addressing.
Immediate - Remember feedback is like oatmeal; it's not any good
cold.
Be Specific. What task or activity did you observe?
Tell how you feel. Avoid words with strong emotional
connotations; strong words can damage your relationship with the
employee
Pause here for a brief second to allow the person
you're addressing to process what you've said.
Reaffirm. Show confidence in the person's ability to
perform the task or activity without telling
them how to do it
correctly.
Example:
Bob, I'm concerned that you didn't include the branding
scripting in your last call. Since this is an integral part of
our Sales Script, I'm confident I can count on you to include it
in the future.
One Minute Feedback allows a Call Center manager to build
relationships with their employees by demonstrating care,
concern and confidence in their employees' abilities to perform
their assigned tasks. Effective feedback increases productivity,
personal responsibility and greater future potential. Now
wouldn't that be worth just a minute of your day?
**************************************************************
BONUS - One Minute Feedback - Words to Use
Emotionally Rich Verbs
The following is a list of emotionally rich words. Use these
words to describe your feelings when providing One Minute Praise.
John, I was _______________ by your presentation during the
meeting. Thank you!
Impressed
Inspired
Pleased
Proud
Excited
Appreciate
Wowed
Thrilled
Admire
Applaud
Enjoyed
Praise
Commend
in awe of
Valued
Overwhelmed
Emotionally Rich Adjectives
The following is a list of emotionally rich words to describe
the individual's actions. Use these words to when providing One
Minute Praise.
David, your tone of voice and closing were _______________ on
that phone call. Keep up the great customer service!
Terrific
Outstanding
Creative
Awesome
Great
Super
Perfect
Fantastic
Excellent
Phenomenal
Outstanding
Spectacular
Exceptional
Extraordinary
Non-emotionally Charged Verbs
The following list contains non-emotionally charged words to
describe your feelings when providing One Minute Critique.
Bob, I'm _________________ that you didn't include the branding
scripting in your last call. Since this is an integral part of
our Sales Script, I'm confident I can count on you to include it
in the future.
Concerned Anxious
Unsettled
Uneasy
Affected
Troubled
Interested
Uncertain
Watchful
Apprehensive
Guarded
About the author:
Carole Sue Jones is a contributing writer for Interactive
Quality Solutions. She is a training and instructional design
professional with a strong focus on management development. If
you are interested in reading more of Carole's articles please
visit http://www.callcentercafe.com and
http://www.righttolead.com.
|
|
|
|
|
Compare Cell Phones & Service - Cingular, Sprint, T-Mobile ... |
Research, compare, and buy cellular phones and services. |
www.letstalk.com |
  |
Free T-Mobile Cell Phones and Other Wireless Deals |
Save on T-Mobile cell phones and plans. Compare deals to TMobile.com. 1-year T-Mobile plans available with popular phones. Or pick another wireless carrier. |
www.a1wireless.com |
  |
mobilecellphone.com |
www.mobilecellphone.com/ - 2k - Cached - Similar pages |
|
  |
Mobile Cell Phone Rental in Japan :: RentafoneJapan |
This page contains information on mobile cell phone rental in Japan and Korea - Japanese, Korea, and International GSM mobile cellular phone and mobile ... |
www.japanvisitor.com |
  |
Communications - Mobile-Cell-Phone Ezine Articles |
EzineArticles.com allows ezine or email list publishers to upload or download free expert content that can be used within email newsletters or websites. |
ezinearticles.com |
  |
Cell Phones and Service from Virgin Mobile |
Cellular Phones and Service from Virgin Mobile. Ringtones & downloads for your mobile phones, as well as cell phone accessories, prepaid cell phones, ... |
www.virginmobileusa.com |
  |
Mobile / Cell Phone Is Linked To Cancer, you need protection from ... |
Test your exposure levels to mobile / cell phone radiation and check if it's safe to carry a mobile phone! |
www.radar3.com |
  |
Repair4MobilePhone: Do-It-Yourself Mobile (Cellular) Phone ... |
Repair4MobilePhone: Do-It-Yourself Mobile (Cell) Phone Upgrading, Modding and Repairing · site map · search · Mobile (Cell) Phones | IrDA | BlueTooth ... |
repair4mobilephone.org |
  |
YouTube - New Apple iChat Mobile Cell phone |
New Apple iChat Mobile Cell phone 00:25. From: foxymcfox Views: 90457. << Now Playing ... New Apple iChat Mobile Cell phone *FAKE* 00:33. From: foxymcfox ... |
www.youtube.com |
  |
YouTube - New Apple iChat Mobile Cell phone *FAKE* |
... turned off or an old version of Macromedia's Flash Player. Get the latest flash player. This is a video response to New Apple iChat Mobile Cell phone ... |
www.youtube.com |
  |
Java Mobile Cell Phone Games - A220 Mission 1 |
An arcade style shoot em up game , Java Midlet for your Mobile / Cell Phone. Fly through mountains and cave systems eliminating multiple enemies before ... |
www.jpowered.com |
  |
Java Mobile Cell Phone Games - Alien War |
Alien War is an arcade style game , Java Midlet for your Mobile / Cell Phone. JPowered is a leading provider of Java Mobile Cell Phone Games. |
www.jpowered.com |
  |
Communications - Mobile Cell Phone |
Mobile Cell Phone Tips. Broadband-Internet, GPS, Mobile-Cell-Phone, Telecommunications, Satellite-TV, Satellite-Radio, VOIP, Video-Conferencing » View ... |
communications.smartads.info |
  |
Free mobile, cell phone and text news alerts - Philadelphia ... |
Set up free mobile, cell phone alerts to stay connected with the news. Receive text message alerts when news happens on the WCAU Philadelphia, PA website. |
www.nbc10.com |
  |
Buying a Virgin Mobile Cell Phone? Want $10 free airtime? |
I have some Kickback codes that I will e-mail you if you want that will give you $10 Extra in airtime when you activate your Virgin Mobile Cell phone. ... |
www.topix.net |
  |
Skype from Mobile Cell Phone |
Skype from Mobile Cell Phone,cell phone,cellular,mobile phone,skype,Skype as we already know is one of the most popular VoIP applications. |
blog.tmcnet.com |
  |
Yahoo! Answers - can you use a t-mobile cell phone with verizon ... |
3 answers - i want to get a t-mobile phone and use m verizon sim card. is that possible? if not can i use the t-mobile phone with a verizon plan? |
answers.yahoo.com |
  |
Compare Prices on Samsung X210 Mobile Cell Phone - ShopFerret ... |
Use ShopFerret to find the best stores and lowest prices for the Samsung X210 Mobile Cell Phone. |
www.shopferret.com.au |
  |
eBay: Custom Mobile Cell Phone Pay Per Click Website +Adsense ... |
Find Custom Mobile Cell Phone Pay Per Click Website +Adsense in the Business Industrial , Other Industries , Websites Businesses for Sale , Internet ... |
cgi.ebay.com |
  |
Tmobile |
Review Cell Phone: pad Samsung Trace T519 T-Mobile Cell Phone ... Paper Thin T-Mobile Cell Phone with 1.3 meagpizel camera and MP3 Player. ... |
www.1800mobiles.com |
  |
|