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Point Of Sale Systems: How to Choose a Dealer to Buy From
Given that a point of sale (POS) system is critical to your
business, choosing a dealer to buy from is a very important
decision. In some ways, the dealer is a more critical factor
than the actual hardware and software.
So how do you zero in on the right dealer? Here are some of the
things you should look at.
* The dealer's experience should play a big part in your
decision. If you run a fine dining restaurant with up-market
clientele, your business needs are vastly different from someone
else's who runs a self-service cafeteria. A bookstore has
different needs than a dry cleaning outlet.
Make it a point to investigate what experience the dealer has in
your specific industry. And for how long they have been dealing
with your industry.
* If the dealer does have experience in your industry, ask for
references from within the industry, or in closely related
operations.
Ask these references questions about all aspects of their POS
system experience. What is it they would have done differently
in choosing and utilizing their equipment? What is it they don't
like about the dealership / choice of system?
Also find out if they know any other users who are served by
this dealer. You may find that people not directly referred by
the dealer tend to be more forthcoming about the pros and cons
of the equipment and the dealer.
* A POS system quickly becomes indispensable to your operations.
Any downtime is usually a very serious affair and may affect
your business in many ways. That's why support is a critical
factor.
Determine what level of support you will need. Will you need 24
hour on-site support? How long can you afford to run without a
live POS system?
Sit down with the prospective dealer and get a detailed
understanding of the support they offer. Perhaps they initially
provide phone support. If that doesn't solve the problem, they
may send
support personnel over. And if the problem can't be
rectified immediately, find out if they will be able to give
equipment on loan till your system becomes functional again.
Ask to see a copy of the service contract and scrutinize it
carefully.
* Request the dealer to give you a demo of the equipment they
are proposing to install for you. The demo could be done at your
site or theirs. Go along with some of the actual end users in
your organization.
A hands-on trial is an excellent way to gauge what you are
getting into, both in terms of the equipment itself as well as
how the dealer utilizes it.
* Get a sense of the dealer's installation procedures. Do they
have a one-size-fits-all approach? That could be risky with
something as critical and complex as a POS system.
The best dealers will make a detailed study of your
infrastructure, inspect your power lines and in general, get an
excellent grip on your needs and on your present situation
before recommending a system.
The initial days after installation are critical, to ensure that
the system functions as intended. Will the dealer's personnel be
looking in often for the first two weeks to a month to ensure
that everything is working fine and to answer the questions that
will inevitably arise?
The above tips should help you determine which POS system dealer
is the best fit for your business needs. Preparing well at the
pre-purchase stage can save you endless frustration later on.
About the author:
Mark Henry is a systems consultant and has written on POS equipments,
tips for choosing the right point of sale system, how point of sale equipment needs to fit in with the
business and more.
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