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Check Yourself for Outstanding Customer Service
How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situation.” Customer Service Person: “I understand what you are saying, but we can...
How To Stop Spam (Especially If You’re Already a Victim)
Spam. Those annoying, time-consuming emails that clog your Inbox and ruin your day. You wonder: How did it ever get so bad? While it's not possible to completely eliminate spam, there are quite a few things you CAN do about the problem to reduce...
Motivation ABC’s: Tune Up Your Booth Staff
Are your sales people burnt out? You may want to check. Have they clocked too many twelve hour days? Do they have enough frequent flier miles to charter a jet to Mars? Are their faces permanently skewed into perpetual smiles from...
Motivational Operations
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to...
Working from Home ... For Yourself or Someone Else?
Although many people badly want to work from home, not everyone wants to have to launch and run a fully-fledged business of their own in order to do so. For such people the desire to work from home is more about maximizing time to be with...
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Recruit Your Way to the Top!
Essentially, a sales manager’s primary job is to recruit, train and motivate their sales force. Of these three vitally important responsibilities, recruiting is the least understood and by far the most challenging. When you recruit the right person you will find that they are eager to train and self motivated. On the other hand, if you hire someone that is not suited for the position, you will experience low morale, high turnover and find yourself constantly in the training mode. While there is no perfect system that can guarantee you will hire the right person every time, there are fundamental guidelines you must follow if you expect to recruit your way to the top!
Are you a buyer or a seller? It is critical for you to be selective during the interviewing process and not just hire a warm body to fill the position. What you are looking for is a hard working, self-motivated, team player. The vast majority of sales managers make the mistake of overselling the position, rather than interviewing for it. Their tendency is to lower their standards by painting the position in the most favorable light. By approaching the interviewing process with a buyer’s mentality, you are more likely to maintain your perspective and hire a long-term top producer. Consider throwing a few roadblocks and challenges in front of prospective hires, such as multiple interviews, to check their resolve and validate their interest. Buyers tell it like it is by emphasizing hard work and long hours. They advise potential hires that in the first year they can expect to work half days - but they get to choose which 12 hours they like best!
You will never see a bad resume. Buyers always check references and make sure they test for temperament suitability. Sales managers that
lack the benefit of temperament understanding are inclined to shoot from the hip and place too much emphasize on their gut feeling during the interview. You would be fooling yourself not to anticipate that your prospective hire has been coached and is well prepared for a standard office interview. I suggest that one of your interviews be conducted in a social environment. When I was a sales manager, I would invite both my potential hire and their spouse out to dinner or to a sporting event. When you go to a ball game and crack peanuts for nine innings or play 18 holes of golf with someone, you gain a deeper insight into their character. When you are interviewing a person for a commission-based position, you need to check for spousal support and address their concerns as well.
The following are some of my favorite questions to ask during the interview:
1. Do you have written goals you want to accomplish and if so, tell me about them?
2. How did you earn your first paycheck and how old were you?
3. What are your hobbies?
4. Have you ever played on a sports team?
5. Have you ever failed at something and if so, what did you learn from the experience?
6. What would you say are three of your best qualities?
7. What would you say is your worst quality?
8. What is your greatest regret and triumph in life?
About the Author
John Boe, based in Monterey, CA, is recognized as one of the nation’s top sales trainers and motivational speakers. He helps companies recruit, train and motivate quality people. John is a leading authority on body language and temperament styles. To view his online Video Demo or to have John Boe speak at your next event, visit http://www.johnboe.com or call (831) 375-3668.
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| Motivation 123. Motivation Techniques & Tips for Your Happiness ... |
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| Motivation - the international disability charity Motivation |
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| Motivation |
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| Employee motivation. Motivation in the workplace- theory and practice |
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| Motivation Point. Motivation Advice for Your Achievement and Success |
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| Motivation tips on self-development, workplace, leadership, at-risk youth, education. Example: People who have a vision control their destiny and lifestyle. |
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| Seven Rules of Motivation |
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| Motivation |
| MOTIVATION CHECKLIST. The following checklist may prove helpful in getting at the ... If you want to improve your motivation you may want to choose a ... |
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| GENERAL PRINCIPLES OF MOTIVATION |
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| TIP: Concepts |
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| Motivational Quotes, Motivational Quotations, motivation quotes ... |
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| Motivation & Inspiration from The Daily Motivator® |
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| Mental Help Net - Psychological Self-Tools - Online Self-Help Book ... |
| Methods For Changing Your Identity and Your Motivations ... There are two types of animal motivation: the motivation to approach something, ... |
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| Teambuilding Inc. Article - Team Motivation |
| Probably the first question to be answered in a discussion of motivation is ... Motivation in this case was lacking because the team’s purpose was not in ... |
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