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Beyond Management Coaching: When Things Are Getting Out of Control
Leaders and Managers often ask us, ‘What do you do when you have tried to coach and counsel an employee about a performance concern, and the employee has not responded? Unfortunately, we see far too many cases where the leader hasn’t, in good...
Commodity Futures Trading - Why It's Not For Average Investors, or How to Lose Money Quickly Without A Trip to Las Vegas
If you don't mind losing $5,000 in 10 minutes, you may enjoy
trading commodity futures contracts. There's an old saying among
commodity traders: "It's easy to make a small fortune in
commodities. Just start with a large fortune!" This is not...
Debt consolidation loans for bad credit to delay the further worsening of credit
The importance of debt consolidation loans can be best understood by people who are suffering with bad credit history. Debt consolidation loans for people with bad credit provides a manner in which they can prevent their financial condition and...
Electric Power Production From Magnetic Tapes
ATHENS - GREECE, -- An individual person called Basil Dimitropoulos, who is a graduate Electrical Engineer with specialization in Magnetic Recording Applications, has long announced that he developed a project that concerns Electric Power...
How To Deal With A Difficult Boss
How To Deal With A Difficult Boss By Tristan Loo Most people at some point in their lives have to deal with a difficult boss. Difficult supervisors vary in personality from being a little pushy or rude, all the way to being downright abusive. Many...
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Dish Network - Business Strategy Principles for your Home Business
Dish Network boasts an impressive clientele of more than nine million monthly subscribers. Significantly, though they are only the second largest distributor of satellite television service, they have been voted #1 in customer service by J.D. Power and Associates. While every business has, by necessity, a different business plan, a careful look at some of the things Dish Network has done to be successful will yield a few principles that will help your small business to succeed. Echo-Star owns Dish Network, and they are currently in negotiation with one of their channel providers because the provider is demanding a higher per-package, per-user fee each month. The demand, though an increase of only a few pennies per user, represents millions of dollars in the short and long term for Dish. I present the conflict here to demonstrate Dish's commitment to minimizing costs. Rather than just rolling over and accepting the fee increase, Dish Network is demonstrating to their customers their commitment to providing their services at the lowest cost possible. For any business to be successful, and I assume that is the goal for your home business, it must bring in more revenue than it shells out. Being diligent in fighting to minimize your own costs will go a long way towards that end. Perhaps the reason you started your own business was because you craved the autonomy that came inherently with "being your own boss." Perhaps it did not take long to realize that absolute freedom is hard to come by. Unless you produce the raw materials, refine them, create a marketable good, and sell it completely on your own, your business decisions are limited somewhat by others. Dish Network's taking issue with the fee increase represents their dedication to retaining some of that autonomy we all desire for our businesses. Even if you can't set the prices, you certainly can negotiate them. Unless you are absolutely sure you are getting the best deal possible on the materials you purchase, make a phone call and talk to someone about it. In the end, the producer's relationship with you, the consumer, affects their bottom line. One of the biggest concerns Dish Network faced in the new
millennium was how to continue to provide their award-winning customer service cost effectively. Customer service was performed completely over the telephone at a cost of $5 to $15 each call. Dish looked to technology to provide additional venues where customer service interactions could play themselves out. This led to solutions that would be available through the customer's satellite receiver at home and online solutions, where the customer could view and make changes to their account without requiring the services of an employee, thus providing the same customer service while cutting down on costs. The lesson that should be learned from this example is that technology, when implemented correctly, can save costs and increase the efficiency with which we are able to provide services to our customers.The magnitude of work required to produce and integrate Dish Network's new customer service solutions is baffling. Now consider that they planned for and implemented the technological changes to their customer service process in less than five months. The home business principle to learn from this is speed is a necessity, not a luxury. To compete with your competitors, you need to provide the same product at a higher quality, faster speed, or lower price. What changes do you need to make in order to streamline your business? Is there something that you are doing now that you could do without? By all means, weigh your options carefully and make a decision you feel comfortable with. But once the decision is made, move on it. Your customers will appreciate your decisiveness and innovation. Dish Network is a thriving business, due in large part to the way they analyze and execute their business strategy. Using equal discretion, innovation, and decisiveness could boost your business as well.
About the Author
Nick Smith is a client account specialist with 10x Marketing - More Visitors. More Buyers. More Revenue. To order Dish Network service, visit I-Satellite.
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Negotiation - Wikipedia, the free encyclopedia |
The first step in negotiation is to determine whether the situation is in fact a negotiation ... The book's approach, referred to as Principled Negotiation, ... |
en.wikipedia.org |
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Negotiation Seminars Negotiation Training Negotiations Consultants ... |
Negotiation and alternative dispute resolution seminars, negotiation training and video presentations with available keynote speakers. |
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Program on Negotiation at Harvard Law School |
Negotiation training, research, and publications from the world's foremost authority on negotiation and dispute resolution. |
www.pon.harvard.edu |
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PON: Harvard Negotiations Project |
Please visit the Harvard Negotiation Project website for complete information and ... The Harvard Negotiation Project's mission is to improve the theory, ... |
www.pon.harvard.edu |
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The Negotiation Skills Company, Inc. |
www.negotiationskills.com/ - 3k - Cached - Similar pages |
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Global Trade Negotiations Home Page |
The Global Trade Negotiations Home Page at the Center for International Development at Harvard University - a centralized information resource on global ... |
www.cid.harvard.edu |
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Principled Negotiation |
Principled negotiation is the name given to the interest-based approach to negotiation set out in the best-known conflict resolution book, Getting to Yes, ... |
www.colorado.edu |
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Salary Negotiation and Job Offer Tutorial |
Job-seekers: Learn the basics (and advanced techniques) of the art and strategy of salary negotiation (getting the salary you want) in this tutorial. |
www.quintcareers.com |
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Salary Negotiation and Job Offer Tutorial -- Map of the Tutorial |
Site map to an expert (and free) tutorial on the art and strategy of salary and job offer negotiation. A guide to assist every job-seeker with salaries. |
www.quintcareers.com |
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Win-Win Negotiation - How to reach a fair compromise - Negotiating ... |
This article and free worksheet help you negotiate fair compromises with people whose goodwill you need. It highlights the importance of good negotiation ... |
www.mindtools.com |
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negotiation journal |
www.springerlink.com/link.asp?id=102591 - Similar pages |
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Apache Content Negotiation |
Apache's support for content negotiation has been updated to meet the ... Apache 1.2 supports 'server driven' content negotiation, as defined in the ... |
httpd.apache.org |
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JobStar--Salary Negotiation Strategies |
JobStar is a public library sponsored guide to information for the job search. Sections useful for California are: 1500 job hotlines, calendar of job and ... |
jobstar.org |
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Eric C. Gould's Negotiation Site |
Subscribe to newsletter with negotiating tips and techniques. |
www.batna.com |
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free negotiation training for sales, debt, contract, salary ... |
Free negotiation skills training for sales, contracts, debt, salary and contracts, negotiating with creditors, negotiation skills and techniques, ... |
www.businessballs.com |
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Monster.com: The Negotiation Coach |
Salary Negotiation Advice from HR Managers · Negotiating Your Future Salary Today · Overlooking Their Interests -- A Big Mistake in Salary Negotiations ... |
midcareer.monster.com |
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Negotiation Articles |
Negotiation articles for the busy entrepreneur written by a diverse group of experts, speakers, professionals, consultants, and marketing companies. |
www.pertinent.com |
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CareerJournal | Negotiating Tips - Salary Negotiation Tips ... |
Salary Negotiation Tips - When it's time to negotiate salary changes, trust Career Journal to give you the best and most current career salary information. |
www.careerjournal.com |
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PON Clearinghouse |
Welcome to the Program on Negotiation Clearinghouse, a resource center for people interested in learning and teaching about negotiation and alternative ... |
www.pon.org |
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:: Negotiations Affairs Department :: |
Information on the issues, history, developments and positions regarding Palestinian-Israeli peace negotiations. |
www.nad-plo.org |
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