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Achieving Competitive Advantage through Collaboration with Key Customers and Suppliers
An Evolving Operational Focus
In the past when companies pondered corporate strategy,
operations had been peripheral to the discussion. Operations
were considered a technical matter with one way of doing things
and therefore not,...
Are Unsecured Debt Consolidation Loans Right For You?
When it comes right down to it, there are very few situations in
which bankruptcy has to be the answer. Often times, when it
comes to debt issues, unsecured debt consolidation loans are
much less damaging answer than bankruptcy. What is...
Become a Better Negotiator and Avoid Arguments
Ever noticed the outcome of an argument between two people or
groups with contradicting views? Was there really a winner? It
is important to come to some kind of understanding without
burning bridges with the other party.
If you're on the...
Buying A Business
Buying a business in today’s economic climate requires that you, the buyer, be on the ball, with regard to business basics. This economic climate, as far as businesses are concerned, is a sellers market. With the corporate downsizing, economic...
Preparing Your Home for Sale: Make Needed Repairs
Before a buyer considers your home seriously, it must meet his
needs in a variety of ways. It must be a suitable commuting
distance, neighborhood, design style, floorplan, size, number of
bedrooms, etc. If all or most of these needs are met, the...
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Don't be afraid of the silence
In any conversation with two or more people, there is a tendency to want to talk all the time to fill any awkward silences or gaps that appear in a conversation.
However, if you think of the conversations that you have with your closest friends or family, you will notice that there isn't the same need to fill these gaps, as silences between you are comfortable. This is generally because you know the other person and the type of character that they are.
Now, if we change this scenario to the sales process you will see that it is a completely different feeling to the one above. Suddenly silence is your worst enemy, the one thing to be avoided during negotiations, the realisation that you are losing the sale.
Well actually, that last statement is completely wrong!
Because a person does not say too much during negotiations does not mean that you are losing the sale. Yes, silence can be awkward to some but to those of you who want to win, silence can be your best friend.
During the negotiations, you will ask your customer a number of open questions and that is absolutely the right thing to do. However once you have asked
the question, DO NOT fill the space! Resist the temptation to put words into their mouth.
In other words:
"Ask your open question and then say absolutely nothing until they have replied"
No matter how awkward it becomes or how uncomfortable it may seem, leave your customer to reply. If it takes 5 minutes then so be it. They MUST be allowed to reply in their own time without any help from you.
The reason I am pushing this point is that customers (and people in general) do not like silence. They particularly do not like long silences and they feel that they have to fill the space up with words. Before you know it they have committed to all sorts of things.
So, don't be afraid of the silence and let your customers talk their way into your sale.
About the Author
Mark Anthony Harrison was previously the Head of Sales for the UK division of a US Mortgage and Investment bank but ventured out onto his own with www.capitalmortgagesolutions.co.uk, a specialist mortgage broker which provides mortgages and mortgage advice to clients suffering from credit problems.
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Negotiation - Wikipedia, the free encyclopedia |
The first step in negotiation is to determine whether the situation is in fact a negotiation ... The book's approach, referred to as Principled Negotiation, ... |
en.wikipedia.org |
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Negotiation Seminars Negotiation Training Negotiations Consultants ... |
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Program on Negotiation at Harvard Law School |
Negotiation training, research, and publications from the world's foremost authority on negotiation and dispute resolution. |
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PON: Harvard Negotiations Project |
Please visit the Harvard Negotiation Project website for complete information and ... The Harvard Negotiation Project's mission is to improve the theory, ... |
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The Negotiation Skills Company, Inc. |
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Global Trade Negotiations Home Page |
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Principled Negotiation |
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Salary Negotiation and Job Offer Tutorial |
Job-seekers: Learn the basics (and advanced techniques) of the art and strategy of salary negotiation (getting the salary you want) in this tutorial. |
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Salary Negotiation and Job Offer Tutorial -- Map of the Tutorial |
Site map to an expert (and free) tutorial on the art and strategy of salary and job offer negotiation. A guide to assist every job-seeker with salaries. |
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Win-Win Negotiation - How to reach a fair compromise - Negotiating ... |
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negotiation journal |
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Apache Content Negotiation |
Apache's support for content negotiation has been updated to meet the ... Apache 1.2 supports 'server driven' content negotiation, as defined in the ... |
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Monster.com: The Negotiation Coach |
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Negotiation Articles |
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Salary Negotiation Tips - When it's time to negotiate salary changes, trust Career Journal to give you the best and most current career salary information. |
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PON Clearinghouse |
Welcome to the Program on Negotiation Clearinghouse, a resource center for people interested in learning and teaching about negotiation and alternative ... |
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:: Negotiations Affairs Department :: |
Information on the issues, history, developments and positions regarding Palestinian-Israeli peace negotiations. |
www.nad-plo.org |
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