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10 Ways To Kick The Procrastination Habit
I recently read about a survey (by the University of Chicago) which suggested that those who relish challenge are more likely to live up to 10 years longer than those who spend their lives inhibited by timidity.
Trying to realise our...
How to Distinguish Lucrative Programs Over Online Scams
Can you really get rich quick working from home on the
internet? Web site after web site promises you the world and
riches, but is it for real?
My name is Kim Harms and I am a 25 year old stay at home wife.
Just like you, I was once...
In Control - Inside Tips on Interview Success
Copyright 2005 The Perfect Interview
No, you can’t control how the interview will be conducted, nor can you control the outcome. But you can influence it greatly by the way you present your personality and your skills.
Part of acing an...
Leading with Emotional Intelligence
Executives with a strong Emotional Quotient (EQ),as well as a strong Intelligence Quotient (IQ), are quickly becoming the leaders who ultimately make the best decisions and lead the most satisfying lives. These ten practical techniques will support...
Why is Market Research important?
Market research is an essential part of any business that wants to offer products or services that are focussed and well targeted. Business decisions that are based on good intelligence and good market research can minimise risk and pay dividends...
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A Guide For Customer Service Training Tools
Let's face it, good customer service can make or break a
company. Even if the product is top-notch, if the sales
representatives don't have great customer service skills, it
doesn't matter. Customer service should be a number one priority
to any business.
But how do you train sales staff to be good at customer service?
Customer service involves many things. It requires a great
attitude, a knowledge of the business, and a real desire to help
the customer get what they want, and provide it in a manner that
is positive so that they come back and refer their friends and
family to the business, as well.
There are a wide variety of customer service training tools
available. The key is to find out which type of training best
fits your needs. One type of training tool that is good for many
kinds of businesses is using video training. Video training is
very cost effective. Video training involves a one time cost for
the training videos and other materials. Video training is
available in a variety of medias, including VHS, DVD and CD-ROM.
This makes it user friendly and will work with whatever system
you currently have.
Video training can be done with a group or sent home with an
employee for some self-study at home. The videos give concrete
learning skills and display scenarios to help employees identify
what type of customer service skills are needed in any
situation. These types of training videos often
include simple
tips for improving customer service, activities for team
building and confidence, and role-playing ideas so that
employees can practice the skills they just viewed. It can also
provide motivational tips to keep employees enthusiastic about
customer service.
Another advantage of video training is that you can train
employees now, and other employees in the future. If you feel
like your employees need a refresher course on some aspect of
good customer service, you can show it immediately, without
waiting to book a trainer. These are the kind of tools that work
anytime, anywhere, which saves time and money for the business
owner.
Finding a company that sells these kinds of customer service
training tools is as easy as connecting to the Internet. There
are a ton of companies that offer video training. Many will
allow you to view the videos before purchase so that you can
decide which format would be best suited for your business and
employees. The videos are reasonably priced to fit within any
budget, and often you can purchase just one or two videos or an
entire training course. It's up to you. Now, teaching your
employees how to provide excellent customer service has just
gotten a lot easier.
About the author:
Bob Hett offers great tips and advice regarding all aspects of
training tools and videos. Get the information you are seeking
now by visiting http://www.trainingvideoscenter.info
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