|
|
|
Changing Careers... to obtain the Telecommuting Lifestyle
At one time or another, every employee wonders what it would be like to work in a telecommuting situation. But, they look at their current job and wonder how they could ever do it from home. Well, that concern is quite correct as some jobs cannot be...
Don't Let The Negative People Get You Down
Have you noticed how you feel when you're around positive people? You feel uplifted, refreshed and energised. You learn that life is what you make it and that you make your own 'luck'. Consequently the opposite is true when you're unfortunate to be...
Keeping The Flame Alive
Keeping The Flame Alive By Arthur Cooper (c) Copyright 2004 When you are going in to work every day to do a job that seems boring and routine, how do you keep going? When the business that you have started up does not seem to be going anywhere,...
Matchmaker, Matchmaker, Make Me a Match! - How to chose the 'right' business for YOU
All right, so you've decided to jump off the corporate ladder and build your own. Congratulations! You've just joined the growing community of home business owners in the US. Expanding at an estimated rate of 10 % per annum, the home business...
"The Little Corporation Who Cried Wolf" Part 2
So...are you guys all revved up and ready to go? Are you committed to doing whatever it takes to motivate your staff and create a super-charged, mega-energized department?? As we discussed last time, your attitude and motivation level is absolutely...
|
|
| |
|
|
|
|
|
|
A Guide For Customer Service Training Tools
Let's face it, good customer service can make or break a
company. Even if the product is top-notch, if the sales
representatives don't have great customer service skills, it
doesn't matter. Customer service should be a number one priority
to any business.
But how do you train sales staff to be good at customer service?
Customer service involves many things. It requires a great
attitude, a knowledge of the business, and a real desire to help
the customer get what they want, and provide it in a manner that
is positive so that they come back and refer their friends and
family to the business, as well.
There are a wide variety of customer service training tools
available. The key is to find out which type of training best
fits your needs. One type of training tool that is good for many
kinds of businesses is using video training. Video training is
very cost effective. Video training involves a one time cost for
the training videos and other materials. Video training is
available in a variety of medias, including VHS, DVD and CD-ROM.
This makes it user friendly and will work with whatever system
you currently have.
Video training can be done with a group or sent home with an
employee for some self-study at home. The videos give concrete
learning skills and display scenarios to help employees identify
what type of customer service skills are needed in any
situation. These types of training videos often
include simple
tips for improving customer service, activities for team
building and confidence, and role-playing ideas so that
employees can practice the skills they just viewed. It can also
provide motivational tips to keep employees enthusiastic about
customer service.
Another advantage of video training is that you can train
employees now, and other employees in the future. If you feel
like your employees need a refresher course on some aspect of
good customer service, you can show it immediately, without
waiting to book a trainer. These are the kind of tools that work
anytime, anywhere, which saves time and money for the business
owner.
Finding a company that sells these kinds of customer service
training tools is as easy as connecting to the Internet. There
are a ton of companies that offer video training. Many will
allow you to view the videos before purchase so that you can
decide which format would be best suited for your business and
employees. The videos are reasonably priced to fit within any
budget, and often you can purchase just one or two videos or an
entire training course. It's up to you. Now, teaching your
employees how to provide excellent customer service has just
gotten a lot easier.
About the author:
Bob Hett offers great tips and advice regarding all aspects of
training tools and videos. Get the information you are seeking
now by visiting http://www.trainingvideoscenter.info
|
|
|
|
|
|