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Dealing with Change and Change Management
There is a lot of talk about "change" - how important it is, how
we should alter the way we do to things at work and in our
personal lives in order to be more effective. Sometimes we even
hear how it is essential to change even if just for...
Difference is 'value added'
We in the UK are fortunate to live in a country which is rich in
the diversity of its population. Nowadays, your work colleagues
might be any age, male or female, from any ethnic, religious or
cultural background, married, single or living with a...
Don’t blame the economic downturn
Don’t blame the economic downturn Are we really facing an economic downturn? Is it just hype that we’re heading into a recession? Or is this the reality we need to face? Whether or not you believe that we're facing recession, you can choose how to...
Financial Freedom, is it only a dream or just steps away?
Almost all of us go to work everyday and do the same routine over and over again. We work so hard until we caught up in the routines for years. With the salary that we earn every day, we try to pay all of our bills. We always expect to get a higher...
The Top 10 Ways To Improve Your Leadership Skills
Whether you consciously aware of it or not, on some level you are continually leading yourself and others. As a result, it would only make sense that you strive to improve your leadership skills and get the most out of life for everyone in your...
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A Guide For Customer Service Training Tools
Let's face it, good customer service can make or break a
company. Even if the product is top-notch, if the sales
representatives don't have great customer service skills, it
doesn't matter. Customer service should be a number one priority
to any business.
But how do you train sales staff to be good at customer service?
Customer service involves many things. It requires a great
attitude, a knowledge of the business, and a real desire to help
the customer get what they want, and provide it in a manner that
is positive so that they come back and refer their friends and
family to the business, as well.
There are a wide variety of customer service training tools
available. The key is to find out which type of training best
fits your needs. One type of training tool that is good for many
kinds of businesses is using video training. Video training is
very cost effective. Video training involves a one time cost for
the training videos and other materials. Video training is
available in a variety of medias, including VHS, DVD and CD-ROM.
This makes it user friendly and will work with whatever system
you currently have.
Video training can be done with a group or sent home with an
employee for some self-study at home. The videos give concrete
learning skills and display scenarios to help employees identify
what type of customer service skills are needed in any
situation. These types of training videos often
include simple
tips for improving customer service, activities for team
building and confidence, and role-playing ideas so that
employees can practice the skills they just viewed. It can also
provide motivational tips to keep employees enthusiastic about
customer service.
Another advantage of video training is that you can train
employees now, and other employees in the future. If you feel
like your employees need a refresher course on some aspect of
good customer service, you can show it immediately, without
waiting to book a trainer. These are the kind of tools that work
anytime, anywhere, which saves time and money for the business
owner.
Finding a company that sells these kinds of customer service
training tools is as easy as connecting to the Internet. There
are a ton of companies that offer video training. Many will
allow you to view the videos before purchase so that you can
decide which format would be best suited for your business and
employees. The videos are reasonably priced to fit within any
budget, and often you can purchase just one or two videos or an
entire training course. It's up to you. Now, teaching your
employees how to provide excellent customer service has just
gotten a lot easier.
About the author:
Bob Hett offers great tips and advice regarding all aspects of
training tools and videos. Get the information you are seeking
now by visiting http://www.trainingvideoscenter.info
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