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A Guide For Customer Service Training Tools
Let's face it, good customer service can make or break a
company. Even if the product is top-notch, if the sales
representatives don't have great customer service skills, it
doesn't matter. Customer service should be a number one priority
to any...
Changing Careers... to obtain the Telecommuting Lifestyle
At one time or another, every employee wonders what it would be like to work in a telecommuting situation. But, they look at their current job and wonder how they could ever do it from home. Well, that concern is quite correct as some jobs cannot be...
If You Can’t See It, They Won’t Do It
Recently, while developing a customer service program, I asked my client to provide me with detailed descriptions of behaviors he wanted his team members to engage in. He called me back a short time later and told me that his department heads...
Telephone Courtesy Goes a Long Way
PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to...
The Internet Marketers' Love/Hate relationship with Pop Windows
A few years ago, pop-up windows were all the rage in
Internet marketing. It seemed that every time one
opened a web page they would be bombarded with offers
for this or that. It had gotten to the point where
surfing the Internet was almost...
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A Well Trained Cleaning Crew Reduces Employee Turnover
The performance provided by a cleaning crew member on the job is
dependent upon many different factors. Among these, two that
should be considered most important are the general attitude, as
well as the job-specific skills of the given employee.
Therefore, to reduce employee turnover, it is vital that you
look at both of these issues and do what can be done to improve
them, in order to create a well-trained cleaning crew, which
will be in it for the long haul.
Consider the following: the standard rate of turnover within the
cleaning industry is commonly within the range of 200 and 300%.
Obviously, this is a notable number, which will provide quite
the struggle for any employer who is trying to run a successful
business. So how can an employer remedy this situation and
reduce employee turnover?
It is a fact that when it comes to the cleaning industry, it is
more important to hire new employees who have a good general
attitude. Though they may not yet have the job-specific skills,
these are much easier to teach than a positive, loyal,
hardworking attitude. Thus, in order to reduce employee
turnover, you must then produce a well-trained cleaning crew
made up of individuals with superior general attitudes, who have
been brought together and trained by your own exceptional
training program.
Once you have hired an employee, it becomes your organization's
responsibility to provide that individual with the training
required to build the specific skills that are necessary for
properly performing the job. An individual should come into
the
job with the right attitude, valuing punctuality, dependability,
and friendliness, and then learn how to operate the needed
equipment and complete the other various tasks.
Hiring for attitude and training for skills is the mantra of any
cleaning business that aims to reduce employee turnover. By
investing in a quality training program and producing a
well-trained cleaning crew, you will not only benefit from a
reduced turnover among your staff, but you will also witness
heightened productivity, and a lowering of overall costs.
Overall safety is also a benefit to maintaining a well-trained
cleaning crew, as such a team will be well advised as to the use
and maintenance of tools and equipment, the proper signage for
dangerous situations and materials, and the ideal organization
and storage for any cleaning materials. Over time, this will
lead to the ability to reduce employee turnover costs, and
sick-time.
Best of all, a well-trained cleaning crew is much more likely to
be motivated and happy on the job. When an employee knows
precisely what he or she is supposed to do and how to do it,
there is a sense of belonging, purpose, and achievement, which
is lacking when training is deficient.
About the author:
Steve Hanson is co-founding member of The Janitorial Store (TM),
an online community for owners and managers of cleaning
companies who want to build a more profitable and successful
cleaning business. Sign up for Trash Talk: Tip of the Week at
http://www.TheJanitorialStore.com and receive a Free Gift!
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