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Customer Loyalty
Loyal customers are the foundation of almost every business. Going the extra mile to provide outstanding customer service is the first step to customer loyalty. But there is more. Of course - your products and services in general need to be...
Ensure Your Own Success
Being organised is a major step to success and the most important things to organise are YOURSELF and your PLAN. What do you want to accomplish? Is it a new home or to fund your children's further education, or a million and one other things I am...
Gainfully Unemployed... Making the decision to strike out on your own!
They say marriage, birth, death, changing residence, and changing jobs are five of the more stressful situations that a human being can encounter---they all take a lot of courage. Courage, however, doesn't pay the bills. To be successful, you not...
PLORK: Creative Laziness, Part 2
An entrepreneur I know, starting a new venture, gave himself three years to turn a profit, firmly believing that working very hard for that amount of time would produce results. And it did! But another entrepreneur, in a very similar field,...
Why Your Business Could Fail And How To Prevent It From Happening
I have heard many former business owners give many reasons why their business failed. They have said it's because the market was slow, their suppliers raised prices on them, too much competition, etc. It's usually because they didn't have enough...
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Are You Playing Checkers or Chess As A Leader?
Simple Ways To Improve Your Team's Performance If you are a
leader trying to create a positive work environment, hold off on
buying posters and new carpet for your work area and take look
in the mirror. Did you know that 70% of how your team members
feel while being at work comes from you, the leader? Did you
know that as the leader, your actions and emotions are
transferred to your team members?
So what can you do to generate a work place that team members
feel motivated to do their best? Just a few simple things will
make the difference. First of all, make sure your team knows
that your role is to make them successful in their role. If they
know and believe this, they will be open to trust you and act on
your vision of the future.
Next, make it a point to smile and be upbeat and positive. As
the leader, you influence more than 70% of how team members feel
while at work. And if your team can share in your new attitude,
they will perform better and provide better service to their
customers. You do have the ability to transfer your emotions to
your team, so make sure they are getting the more
productive
ones.
And finally, empower your team when and where you can. One of
the most common reasons people leave a job is because they do
not feel that they have input and control of the things that
take place around them. If you can give your team members the
ability to make small changes to procedures that may assist
customers, give them that ability. If the time of day they
arrive and leave work is not important, let them set their own
schedule.
Just a few simple changes in the way you lead will make a
significant impact on how happy and productive your team is. So
take a look the mirror and make some changes today.
Go to our website at www.LeadershipMentor.net and you will find
audio session available to listen to free of charge. Don't leave
Leadership to just happen, start to learn as much as you can
today!!
Kreg Enderson Leadership Coach/Mentor LeadershipMentor.net
About the author:
Kreg Enderson is a certified coach who helps leaders become more
effective with their people. Kreg has a successful track record
as a leader, coach, and mentor. More information can be found at
www.leadershipmentor.net
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