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Balance Your Managerial Life
We have only one life, but we live in three overlapping worlds—our business world, our family world, and our other social world. Imagine bringing your spouse and kids to a meeting with seven of your salespersonnel. Sitting off to your left, Miss...
Delivering Fantastic Service!
Fantastic customer service is a friendly smile, it’s a warm greeting, it’s a caring attitude, it’s aimless small talk, it’s genuinely going the extra mile, it’s truly understanding the other person, it’s cheerful enthusiasm… Fantastic service is...
Growing your business
I wanted to take a quick moment to talk to everyone about striving for greatness in your profession. Everyday I wake up and think to myself, "What can I do today that will set myself apart from yesterday, what can I do to excel today?" I draw from...
MM4M:Manifesting Millionaires
What does becoming a Millionaire have in common with having coffee, toilet paper, paper clips and mayonnaise show up in our lives? Susan James, Author of "Manifesting 101 & Beyond" and "17 Seconds to Weight Loss/The Guide", writes in her latest...
The Top Ten eBay Buyer Personalities!
In my years of selling on eBay I have come across all sorts of people. For the most part these people have been very nice and easy to deal with. Having said that, there are always a small percentage, like in any business online or offline, who...
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How Do You Get Them to Buy-in To Your Idea?
“How can I get them to buy-in to this idea?” Anna, a bank manager, asked me. She had an idea for restructuring the department. She knew it would work, but only if everyone would agree to it.
She talked about different department members: Bob, who disagreed with anything anyone proposed. Alice, who gave up at the first sign of defeat. Nancy, who didn’t trust anyone. Surya, whose autocratic leadership style turned everyone off. Sergio, who had no flexibility or creativity.
My reply was not the quick-fix answer Anna was hoping for. “Your company culture needs a redo,” I said. “The best way to get people to buy-in to your idea is to take the time to establish a culture of emotional intelligence.”
Why? Because EQ competencies increase leadership ability, team commitment, and a positive attitude toward problem-solving.
Mastering EQ competencies and using them becomes a value of the organization, “the way we do work around here.” This is deep infrastructure change.
Employees in such an EQ culture assume cooperation, self-regulation, and feedback, and have resources and processes for managing emotions. They know how to
negotiate disagreements and engage in proactive problem-solving. They respect one another.
They share a common language so when arguments arise, they can refer to “constructive discontent,” and when setbacks occur, they talk about “resilience.” A shared commitment to optimism greases the wheel, making it more likely that their individual and group potential will be achieved.
Establishing an emotional intelligence culture can be accomplished by The EQ Foundation course©, an interactive Internet course; ezines such as “EQ in the Workplace,” EQ assessments, individual coaching, and group process work. Work with an EQ coach to establish an EQ culture in your organization. Then an “idea” can be judged on its merits, not unresolved emotional issues among participants.
About the Author
Susan Dunn, The EQ Coach™, licensed Accountability Coach™. Emotional intelligence coaching, Internet courses, business EQ culture programs, products for licensing. www.susandunn.cc, mailto:sdunn@susandunn.cc for FREE ezine. Affiliates in UK, Australia, Malaysia. Ofrece coaching personal y cursos de Internet sobre inteligencia emotional (EQ). Se habla espanol.
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