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A Guide For Customer Service Training Tools
Let's face it, good customer service can make or break a
company. Even if the product is top-notch, if the sales
representatives don't have great customer service skills, it
doesn't matter. Customer service should be a number one priority
to any...
Focus on your strengths
Taking time to discover or confirm your key strengths and skills will empower you to make important decisions about your career. If you continue to produce letters and resumes that highlight the skills you have developed in your present position,...
How To Be An Internet Marketing Champion
How bad do you want to make money on the internet? You know thousands of people are doing it and maybe you've had a little success. But do you really want your own business operating 24 hours a day making money for you?
If you don't then why...
How to Stay Motivated - Part 1
As a "Motivation Trainer" for over 20 years, I have researched the subject of "Motivation." It is talked about a lot, but not very much is taught or written about it. It seems to be a word that eludes us. I often here people say: "Can you...
Organized To Be Your Best! - A Book Summary
This article is based on the following book:
Organized To Be Your Best!
Simplify and Improve How You Work!
By Susan Silver
Adams-Hall Publishing, 2004
ISBN 0-944708-60-9
275 pages
The Big Idea
One of...
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How To Overcome The Obstacles of Being New In Business
Getting started with your own business is difficult. There will be many
people try to tell you how easy it is, but don't believe them, it's not.
By your own business, I do not mean affiliate programs, at least not
for this article. Affiliate programs, while they are great ways to learn,
and can make money, will never really be your own business. You
can make your own business around being in other's affiliate
programs, but that's different.
With your own business, however, there are some difficult things you
need to overcome.
For instance, one of the best ways to convince potential customers to
buy is with the power of your previous customer's testimonials. Well,
testimonials are pretty hard to come by when your brand new.
As an alternative to using testimonials from your customers, instead
use quotes from notable people that testify to the usefulness of your
product or business. It doesn't have to be specific to you in order to
be a personal recommendation.
Another problem is often people will ask about your experience,
preferring to work with or join under those who have been around a
while and have shown some proven results. This is also difficult to
overcome.
However, you can turn the focus away from experience if you lack it
by promoting your other qualities. Show what education you have, or
talk about the support your upline offers and their experience. Relate
how your experience elsewhere transfers into what you are doing
now. Then if it comes right down to it, suggest that while you don't
have the experience of others, you do have plans for the future, are
pursuing more education, and have a positive belief in what you are
doing. Show that you plan on being around for the long haul and that
you love what you are doing. Positive energy can be contagious. Use
this to replace your lack of experience.
Naturally, you must actually have that attitude and plans for the
future. Whatever you do, always be honest with your intentions.
Focus as much as you can on what you do offer, and stay out of a
defensive posture. If you have a great
product, flaunt it. Really
promote the positive features or benefits of your business and people
will not tend to notice your 'newness'.
Often when you are starting out, you also end up making several
changes as you go along. If not handled correctly, this may leave the
impression that you don't know what you are doing and are
floundering around looking for a better way. At times, this may be
true. However, never let that show. If you need to make changes,
promote the benefits of the new change. Explain that you are doing it
to improve what your customers get from your site, product, ezine,
service, or whatever. If you show that you are working for them, to
provide more to them, they'll give you the time to perfect things.
Another crucial aspect to overcoming the challenges of being new in
business is to continually seek learning and experience for yourself.
People are right, experience is a good thing. While there is nothing
wrong with being new, you'll want to get through it as fast as you can.
Ask for and collect feedback about your business. Take care of
problems immediately and show your customers you care about
serving them. Push yourself to provide the best you can for your
customers and you'll soon find them accusing you of being a guru.
Remember, there are a lot of other newbies around as well. Even
though you don't know as much as those you look up to, there are still
others greener than you are that will ask you for advice.
The main key to starting any new business is simple. Perseverance.
Don't give up if you've got a good concept. It does take awhile to
become recognized and build a solid reputation. Your business is an
investment in the future. Build it carefully.
About the Author
Joe Bingham, Editor of the NetPlay Newsletters
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