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Customer Relationship Management
Changing consumer attitudes are driving Customer Relationship
Management. Fuelled by Internet induced expectations and an even
increasing mood of self reliance among customers, companies have
to compete in an environment where communication,...
Hiring Customer Service Representatives That Are A Perfect Fit
© Kathi Graham-Leviss http://www.xbcoaching.com Have you ever phoned a customer service department only to receive an attitude rather than help? Not a pleasant experience! It is quite obvious that the person on the other end of the phone is not...
Keeping The Flame Alive
Keeping The Flame Alive By Arthur Cooper (c) Copyright 2004 When you are going in to work every day to do a job that seems boring and routine, how do you keep going? When the business that you have started up does not seem to be going anywhere,...
Outsourcing: Spawning of India's JumpStartUP Firms
A significantly large number of start-up company founding
fathers, Chief Technical Officers, engineers and venture
capitalists in California's Silicon Valley today, can be found
to trace their roots to India. Because, for a long period of
time,...
Six-figure Professionals: Their Seven Secrets
In my work with hundreds of coaches, consultants, and small business owners, I have found that there are specific actions that have created their success. Here are seven success elements that they use effectively to earn $100,000 plus a year. By...
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Organized To Be Your Best! - A Book Summary
This article is based on the following book:
Organized To Be Your Best!
Simplify and Improve How You Work!
By Susan Silver
Adams-Hall Publishing, 2004
ISBN 0-944708-60-9
275 pages
The Big Idea
One of the factors to success is the ability to manage tasks
efficiently and systematically in a similarly conducive
environment. Practicing time management allows you to accomplish
the more important tasks on time; and helps you achieve the
goals you have set for yourself.
Organized to Be Your Best! gives simple tips on how to get
started and maintain good organization practices. Being
productive doesn't have to be difficult. After all, it's
supposed to make life easier for you!
How to Be Positively Organized!
Being organized goes beyond having a clutter-free office, it
also involves getting your priorities in order and finding the
time to do all the things you want. Another benefit of being
positively organized is that you are able to create a balance
between the different aspects of your life such as work and
family.
In order to do this, you must first be able to identify personal
and professional goals you would want to achieve. These goals
help you stay on track.
Writing down goals is a very powerful technique. Make sure your
goals are specific, and that they clearly define what you want
to do. Knowing why you want to achieve these goals and mapping
out ways to achieve them keeps you committed. Goals do not
necessarily have to be realistic all the time. The higher you
aim, the better.
Techniques to Ensure Success
1. Put your goals into writing.
2. Read them daily before you do your planning and before you go
to sleep.
3. Take some action on your goals every day or at least every
week.
4. Share them with another person and listen to their goals as
well.
5. Every week, write down and accomplish smaller goals that
relate to your long-term goals.
6. Review and revise your goals at least twice a year. Always
make sure that your goals reflect your deepest values.
7. Let your goals inspire you and not haunt you.
8. Include both professional and personal goals to increase the
balance of your life.
Time Management: What You Really Need To Know
Time Management helps you manage the important things in your
life. It is also the basis of any good organization. Time
management helps you focus on tasks that are essential in
reaching your goals.
Planning and Prioritizing
Planning and prioritizing are the foundations of time
management. They clearly define your short-term and long-term
goals; and make decision-making on a daily basis easier.
Identify priorities according to the importance of the task and
how soon it is needed. Classify the tasks according to the
following:
1. Important and urgent.
2. Urgent but not
important.
3. Important but not urgent.
4. Not urgent and not important.
Remember that you should make time to do tasks that are
important but not urgent because they are activities that can
help you accomplish your goals.
Six Ways to Maximize Planning and Prioritizing When Making
To-Do-Lists
1. Plan tomorrow, today, and put your plan into writing.
2. Revise your plan. Stay flexible and use common sense!
3. Make at least one, screened-time appointment with yourself
each day.
4. Consolidate activities and avoid unnecessary to-dos.
5. Make time every day to work on your "should" priorities.
6. Write down key goals, activities, or projects for the week.
How to Handle Too Much to Do in Too Little Time
Control Interruptions at Work Interruptions often hinder you
from finishing your work. These interruptions are either things
that you cannot control, such as mail delivery or incoming
calls, or events that can be controlled because you initiate
them. Some interruptions are part of your work, but some are
unwarranted. Ask yourself if these interruptions are necessary.
If they aren't, find creative ways to go about it.
Five Secrets to Taming Telephone Time
1. Take control through preparations and planning. When making
telephone appointments, make sure to take note of the best times
to call. Decide if some meetings are best done over the phone or
over another medium such as email.
2. Remember what you say goes a long way with PTA. PTA, or
positive telephone attitude, helps you establish good
relationships with people you work with.
3. Use concise communication. Be specific on times when it would
be best to reach you or how much time you can spare to converse
with the other person.
4. Take notes and take action. Some calls require you to call
back after a period of time. Take notes when making a call so
that you won't forget important details or even the name of the
person you are talking to.
5. Train your telephone team. If you have other people answering
your phone for you, train them how to handle or answer calls.
Teach them how to screen the important ones and how to take
notes.
By: Regine P. Azurin Regine Azurin is the President of
BusinessSummaries.com, a company that provides business book
summaries of the latest bestsellers for busy executives and
entrepreneurs.
http://www.bizsum.com "A Lot Of Great Books....Too Little Time
To Read" Free Book Summaries Of Latest Bestsellers for Busy
Executives and Entrepreneurs
Mailto: mailto:freearticle@bizsum.com BusinessSummaries is a
BusinessSummaries.com service. (c) Copyright 2001- 2005
,BusinessSummaries.com - Wisdom In A Nutshell
About the author:
Regine Azurin is the President of BusinessSummaries.com, a
company that provides business book summaries of the latest
bestsellers for busy executives and entrepreneurs.
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