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Delivering Fantastic Service!
Fantastic customer service is a friendly smile, it’s a warm greeting, it’s a caring attitude, it’s aimless small talk, it’s genuinely going the extra mile, it’s truly understanding the other person, it’s cheerful enthusiasm… Fantastic service is...
If You Can’t See It, They Won’t Do It
Recently, while developing a customer service program, I asked my client to provide me with detailed descriptions of behaviors he wanted his team members to engage in. He called me back a short time later and told me that his department heads...
Leading with Emotional Intelligence
Executives with a strong Emotional Quotient (EQ),as well as a strong Intelligence Quotient (IQ), are quickly becoming the leaders who ultimately make the best decisions and lead the most satisfying lives. These ten practical techniques will support...
The Center of your Internet Business, You
As an Internet entrepreneur your ultimate goal is most certainly the success of your Internet business but statistics show that real money are made by a small percentage of the online businesses. An Internet business takes a great deal of time and...
Your Internet Business Power System - Combining Minisites & Content Sites
There's a whole lot of discussion going on these days where
gurus are promoting the minisite system.
There are few that recommend creating content sites with
valuable information to promote your own products or affiliate
products.
Such...
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What I would include in a Coaching Book
A coach is an essential figure in providing direction and leadership to his/her team. In sports, coaches are sometimes evaluated on the number of wins they can produce. In a business setting, coaches are evaluated on how efficient they are in providing a healthy work environment for employees.
I have never been a coach myself, but as an avid athlete, I have had many coaches along the way who have had different approaches as to how they would direct and lead their team. From an athletic standpoint, I have gathered some positive observations of some of my former coaches, and also some tips that I would have appreciated from some of the coaches whom I have encountered. These suggestions would serve useful inside a successful coaching book.
Instill a disciplined program. I learned from one of my coaches the importance of physical conditioning. While playing our sport was an easy passion, intense conditioning for it was dreadful. My coach instilled a workout program involving running for endurance, and weight-lifting for strength. Before our practice, we had to participate in conditioning workouts. From this, our overall performance improved. A good coach incorporates various physical regimes to keep his/her players in shape and ready to play.
Keep the negativity out. Part of being a good athlete is having a good attitude. Pure talent can get a team far, but when individual players become arrogant, their negative attitude could easily override their physical performance. A coach should admonish his players on the importance of good sportsmanship.
Overconfidence can easily terminate a team’s chance of winning.
Avoid favorites. I’ve seen this firsthand; players playing up to the coach for time on the court. However, there are some talented and deserving athletes who are always on the same page as their coach, and can thus discover an easy friendship between them. Coaches should be able to form a healthy coaching relationship with their players, where friendship is not a factor of playing time and players are rewarded based on their performance.
Execute the right mix. A coach must be able to coordinate his/her players’ strengths and weaknesses. A coach might put out a mix of players onto the court to see if that mix will generate a winning chemistry. If the team executes wins, the coach will know what works well for the team. One player’s weakness can be another player’s strength. A coach will identify this and manage who to put onto the court at the proper time.
Establish a team vision. A coach should incorporate a team vision to where players know what their expectations are and will be motivated to carry them out. A vision allows players to rally together for a common purpose. This vision should be encouraging, but also challenging enough to where the team is always striving for improving results.
About the Author
Stephanie Tuia is a Client Account specialist for 10X Marketing.
For professional information on CMOE's Coaching Book, visit CMOE.
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