|
|
|
Fantastic Telephone Skills
Having good telephone skills is crucial as the call may be the catalyst for a prospective
sale or provide vital counseling for a member of public. However, since both parties may not see each other face-to-face, a telephone conversation may not...
Finding Hidden Telecom Savings on Customer Service Records (CSRs)
Every thorough telecom audit should include a careful study of the customer service records (CSRs) available through your Local Exchange Carrier. Routine analysis of your CSRs will undoubtedly result in thousands or even tens of thousands of dollars...
How to Survive Telecom BPO
Auditel Inc. of FL asks: Are you getting the telecom services you’re paying for, or just paying for what you get?
Orlando, FL – June 27-- Auditel Inc. of FL announced today that it’s becoming more common for companies to...
So, You Think You Want to Be a Telecommuter?
Do you yearn for a more balanced life and a more flexible approach to work? Do you dream about productive workdays that don’t include the drain of time and energy devoted to commuting? Do you spend time in traffic (on the highway or sitting in an...
VoIP Telephony: Is It the Right Fit for You?
It’s everything you ever wanted to know about VoIP but were afraid to ask. That may be dramatizing it a little, but as the new technology buzz in business it may be a little intimidating for some potential users. In fact there are many residences...
|
|
| |
|
|
|
|
|
|
7 Tips for Successful Telecom Contract Negotiation
Time to negotiate a New Telecom Contract?
After reading this article you'll be ready to negotiate that next telecom contract like a seasoned pro. The first steps to successful telecom contract negotiation begins by simply understanding the key areas which most contracts are based.
Sound simple? It is.
Telecom Contracts: Do We Really Need Them?
Businesses sign contracts for all types of telecom services. In fact, you may have contracts in place for local, long distance, wireless, voice and data, etc. Keep in mind that the information contained in this article can be applied to just about any telecom contract negotiations.
A telecom service contract is an easy way for a service provider to lock you into a predetermined rate structure and set of conditions for a specified period of time. Having contracts in place makes it easy for a carrier to count customers. Multi-year contracts also help solidify the customer base - in other words, they can count on predictable revenue.
Contracts can also be to your advantage as well. Having contracts in place eliminates the guess work when conducting routine audits of your telecom services. You'll never be able to verify that your accounts are being billed correctly without using contract terms and rates as a comparison.
The 7 Key Elements Included in Almost All of the Telecom Contracts You'll Sign
Listed below are seven common characteristics and elements that will arise when negotiating your telecom contracts. Use them as a "checklist" before you begin. It's best to know what you want before negotiations get under way.
Keep in mind that the best deals seem to materialize when there is the element of "win-win" involved. Concentrate your negotiations on just two or three critical items that will make the biggest difference and have the most value to you and your company.
1. Most carriers will combine different offerings to maximize overall volume and revenue. Today more than ever, carriers are fighting to be your one-stop shopping for a variety of telecom services. The fact that they CAN offer you every telecom service, doesn't mean you should follow their advice. Handle one at a time, then see how the overall package can be put together for your benefit and maximum savings for your company.
2. All telecom contracts will require a minimum volume commitment. This commitment is usually in terms of pre-discounted revenue per month. Variations could include annual usage, net revenue amounts or total minutes of usage. Determine your level of commitment based on previous months or years. Be aware that there are often additional sub-commitments included for specific service elements. FACT: The more volume you offer the carrier, the better rates you'll be able to negotiate.
3. All require a minimum term commitment.
Two or three year terms are most common, but contracts can be written for shorter or longer periods. Like volume commitments, the longer the term - the better the rates. Service providers are usually willing to renogotiate an existing contract , even if only half the contract remains. Before renegotiating an existing contract, be sure that there
are no early termination penalties or fees in the existing one.
4. The net rates are usually expressed in terms of specific discounts off regular published rates.
However, some express specific rates in lieu of service guide pricing. Bottom line? Be sure you know which is which during negotiations! Always be sure that you know the EXACT terms of the agreement before you sign on the dotted line.
5. Some published rates may be specifically waived.
Such waivers are common for installation charges and certain elements of private line pricing. Make it a point to ask to have these kinds of charges waived during your negotiations. After all, you won't get it unless you ASK!
6. Most telecom contracts include a provision that is included for promotional and other credits.
These are applied at scheduled times to off-set costs of converting from other carriers' services. Be sure to make specific notes of these credits at the time of negotiation so that you can be sure they were actually credited in the future just as the contract reads.
7. All telecom contracts provide for penalties if violated.
Sounds basic but....ALWAYS be sure you understand the penalties and costs associated with violating the terms of the contracts you sign. Penalties and fees can be substantial so make sure all contract information is provided to new employees who will be overseeing telecom should the original negotiator leave the company or is transferred.
Business Downturn and Technology Clauses
While not always offered by the carrier, many businesses are now asking for business downturn and technology provisions.
For example: A business downturn provision would allow a customer to renegotiate the agreement if the company cannot meet its minimum commitment levels due to unforeseen changes in the business itself (i.e. bad economy, layoffs, etc.). Usually a carrier will renegotiate a lower commitment level in exchange for a longer term commitment.
The Technology Clause protects a customer if they decide to change services to more advanced technology, resulting in lowered usage levels on initial services. An example of this is a company moving from a private line network to a frame relay or virtual private network.
Successful telecom negotiation can mean a huge difference in your company's "bottom line" telecom expenditures. Plan your strategy. Familiarize yourself with the basics, and always remember: Everything is Negotiable!
About TelCon Associates, Inc.
For 32 years, TelCon Associates has helped companies of all sizes gain control and reduce telecom spending through their proprietary methods of telecom audits, telecom bill management and telecom audit training. Visit www.telconassociates.com for more information and free news and resources in the telecom industry.
About the Author
For 32 years, TelCon Associates has helped companies of all sizes gain control and reduce telecom spending through their proprietary methods of telecom audits, telecom bill management and telecom audit training. Visit www.telconassociates.com for more information and free news and resources in the telecom industry.
|
|
|
|
|
| Business - Sales-Teleselling Ezine Articles |
| EzineArticles.com allows ezine or email list publishers to upload or download free expert content that can be used within email newsletters or websites. |
| ezinearticles.com |
|
| Business: Sales Teleselling Articles from EzineArticles.com |
| http://ezinearticles.com/?cat=Business:Sales-Teleselling Free Content For Your Ezine or Website http://creativecommons.org/licenses/by-nc-nd/2.0/ First and ... |
| ezinearticles.com |
|
| Stomping Ground Printing Australia- Flyers, Leaflets, Pamphlets ... |
| ist1_1653144_pressing_the_t.jpg. ist1_1581279_male_customer_.jpg. Sales-Teleselling. Filter, Order. Title asc, Title desc, Ordering. Display # ... |
| www.stompground.com |
|
| Stomping Ground Printing Australia- Flyers, Leaflets, Pamphlets ... |
| arrow Business Tips arrow Sales-Teleselling. Wednesday, 06 December 2006 ... Sales-Teleselling · Sales-Training · Small-Business · Strategic-Planning ... |
| www.stompground.com |
|
| ButterFly / Explore / Page detail |
| Page Info. Author, non entered. Description, Sales Teleselling: Business. Visit webpage. Page Detail. ButterFly date, 0th ... |
| butterflyproject.nl |
|
| - Sales Teleselling |
| By Franz von Muhlfeld | On July 8, 2006 | In Sales Teleselling | Rated. Full Article · Print Article · » Cruise Like James Bond ... |
| www.articlebar.com |
|
| Sales Teleselling - Business Articles |
| Sales Teleselling: A summary of articles from Business Articles. |
| www.businessarticlesweb.com |
|
| Sales Teleselling |
| You are here: Article Directory arrow Article Directory arrow Business arrow Sales Teleselling ... Sales Teleselling ... |
| www.rumorist.com |
|
| Sales-Teleselling Articles :: Article Directory - Free Website Content |
| Home | Business | Sales-Teleselling. 7 Articles Found in Sales-Teleselling Category. 15 Tips to Making More Telephone Appointments, More Often [ 49] ... |
| www.articlesalley.com |
|
| FinQoo - Daily Articles Collection - Sales Teleselling |
| Sales Teleselling - [217 total]. Cold Calling and Charting Progress · Telemarketing Lead Lists · Present Ideas with Conviction to Avoid Being Challenged ... |
| articles.finqoo.com |
|
| Business-Sales-Teleselling Articles From EzineArticles.in |
| Home » Article Category » Business-Sales-Teleselling. Add Google · My Yahoo · My Msn · My NewsGator · My FeedSter · BlogLines ... |
| www.ezinearticles.in |
|
| - Sales-Teleselling |
| Home arrow Article Resources arrow Business arrow Sales-Teleselling · acne. Mosets Tree. Sales-Teleselling. Listings. There are 0 listings in this category. |
| www.natural-acne-removal.info |
|
| Your-Entertainment-News.com - Sales Teleselling |
| Home arrow Directory Map arrow Business arrow Sales Teleselling. Main Menu ... Mosets Tree. Sales Teleselling. Listings ... |
| www.your-entertainment-news.com |
|
| Entertainment Guide - Sales-Teleselling |
| Sunday, 03 December 2006, Home arrow Article Resources arrow Business arrow Sales-Teleselling ... Mosets Tree. Sales-Teleselling ... |
| www.entertainment-resource-directory.com |
|
| - Sales-Teleselling |
| spacer.png, 0 kB. spacer.png, 0 kB. Home arrow Article Resources arrow Business arrow Sales-Teleselling. Mosets Tree. Sales-Teleselling ... |
| www.marketingmagazineguide.com |
|
| Indian Matrimonials - Free India matrimonial, matrimony ... |
| MeraSathi.com Articles. Articles >Sales-Teleselling. Sail Past Call Sentries By Volunteering Information by Dr. Gary S. Goodman ... |
| www.merasathi.com |
|
| Insights-On-Marketing.com |
| Tuesday, 28 November 2006, Home arrow Site Guide arrow Business arrow Sales Teleselling ... Mosets Tree. Sales Teleselling ... |
| www.insights-on-marketing.com |
|
| Sales teleselling, sales tips, teleselling - Companies Implement ... |
| salesteleselling.co.uk offers sales tips, teleselling tips, sales advice and teleselling advice - Companies Implement Their Own Call Accounting Solutions to ... |
| www.salesteleselling.co.uk |
|
| Category: sales |
| Learn To Dance The Online Sales Quickstep.By: John TaylorHave you ever clicked on a link, or ad that seems to be offering you the exact answer to your ... |
| www.articler.com |
|
| Free Web Content, Free Reprint Articles, Feature Articles, Find ... |
| List available articles for the Sales-Teleselling category :. There is no Article yet for this category. Please visit from time to time for new updates. ... |
| articles.realook.com |
|
|