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Common Courtesy Isn’t So Common – 10 Telephone Blunders In Everyday Business
As youngsters, many of us were taught basic telephone etiquette. These lessons taught us the basic components of conducting a phone conversation - politeness, attentiveness, respect, and common courtesy. Unfortunately, it seems these lessons have...
Generating Leads Through Telemarketing
Telemarketing is one of the most common ways that a business can
generate leads. It is a versatile approach. Lead generation
telemarketing can be inbound or outbound, meaning that systems
use prerecorded messages and can dial either random...
ITS Networks (OTCBB: ITST), New Profiled Featured Company on Telecom Stocks Industry Research Sector for InvestorIdeas.com
Nov. 17th, 2004
ITS Networks (OTCBB: ITST), New Profiled Featured Company on Telecom Stocks Industry Research Sector for InvestorIdeas.com
POINT ROBERTS, Wash., Nov 17th, 2004 - www.InvestorIdeas.com is pleased to announce ITS Networks ...
Press Release
Mass Text to Speech Telephone Notification Tool Calls Millions in Under an Hour in Multiple Languages
- The first and only solution created with simplicity in mind, the Surfsimple Telephone Notification System released a new version of their popular Telephone Notification System. The service is currently used...
Three Easy Steps to Stress-Free Teleclass and Audio Recordings
Three Steps to Stress-Free Teleclass and Audio Recordings by Barbra Sundquist, Certified Mentor Coach http://www.BecomeACertifiedCoach.com If you want to record: - a client call you are recording to submit for certification - a teleclass you are...
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Changing How Business Answers Their Telephones
We can learn a lot from the most successful airline of the past decade. Southwest Airlines. Imagine, of all the places to take a risk in shifting from extremely professional and serious, to casual and relaxed then the airline industry. Lives are at risk. But they did and the consumers love it. With the humor can a new type of trust. With the casual uniforms came less fear, not more. At scottradio.com this approach to telephone answering is what we do. And we do it well.
America is now conditioned to the automated telephone answering experience. Most of us can recite the words from memory. This drone or common experience has a comfort zone that many companies are fearful to abort. As the buying demographic changes, so must the approach.
Telephone answering script and voice professionals at www.scotttradio.com welcome this new frontier in the business and call center phone experience. “Please listen closely as the menu has
changed” is now a common phrase when we are sent into the automated telephone answering world. Wouldn’t it be nice to be both informed and entertained? Who said it must be bland to be professional? Someone did and too many companies believe this reality.
ABOUT THE AUTHOR
Scott Perreault is a radio and narration voice veteran with over twenty years of broadcasting and voice work experience. From the writing, production and development of radio campaigns to the recording of a two-hour audio book, Scott has experienced many facets of the voice business. Scott resides in both California and Minnesota. By the age of thrity-three Scott was one of the youngest radio station General Managers in the nation. His journey in the radio communications world began the fall of 1976. Scott continued honing his skills with special communication summer workshops at Bradley University (Peoria, IL) and Harvard University (Cambridge, MA).
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