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Companies Implement Their Own Call Accounting Solutions to Ensure Telecom-Billing Accuracy
According to their annual report available on their website, in
the last fiscal year-ending, SBC spent over two-and-a-half
billion dollars on advertising. Verizon's annual report shows
just over two billion. Sprint, nearly a billion. AT&T (who had
stripped back their advertising budget) just under half a
billion. Many corporations will never see such income amounts in
their entire lifetimes, let alone advertising budgets and this
begs the question, if a telecom carrier can spend a fortune on
advertising, why can't they invest a fraction of that amount to
ensure accurate billing to their customers? Because of billing
inaccuracies, customers are forced to implement their own call accounting
solutions.
Fortunately for the customers, robust call accounting software
solutions such as TelSoft Solutions MegaCall now exist, allowing
companies to accurately track call expenses and quickly compare
them to telecom bills. Billing errors can be rapidly found and
corrected through a real-time web-accessible interface. Calls
can be rated against contract usage rates, costs can be
allocated to the correct user department, and reporting can be
automatically and quickly generated in relation to traffic,
fraud and analysis.
MegaCall tracks telephone call activity generated by any type
and any number of PBXs from call record source to assignment of
accountability. It analyzes call activity for an entire
enterprise from a single web-enabled centralized system. All
information is collected in real-time and is immediately
available for viewing and reporting -- an essential support
for
call accounting throughout the enterprise.
An Aberdeen Group report found that, without proper call
accounting on a customer's part, telecom billing cost leakage
could be as much as $8 million per year. A Gartner Group analyst
was recently quoted as stating that 12 to 20 percent of
corporate telecom charges are in error, and 85 percent of such
errors are in the carrier's favor.
Telecom billing errors also place corporations in danger of
non-compliance with the Sarbanes-Oxley act, which requires
companies to be fully accurate when reporting operating
expenses. So companies, not being able to rely on carrier bills
to accurately cost account their phone usage, are forced to find
cost-effective [call accounting software] solutions such as MegaCall.
About TelSoft Solutions, Inc. TelSoft Solutions is a
California-based privately held corporation located in the
financial district of Glendale, California. Since 1985, TelSoft
has been providing ca
ll accounting and telecom billing services to organizations
with as few as 100 stations to large multi-location companies
exceeding 100,000 employees. TelSoft enjoys meeting the
challenges presented by their clients, many of whom have unique
telecom expense management needs. Telsoft Solutions can be found
on the web at http://www.telsoft-solutions.com .
Contact: Karen Ritz 800-525-4845 kritz@telsoft-solutions.com
About the author:
Bruce Boyers is a freelance writer based in Los Angeles, CA.
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