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7 Steps To Hire The Best
You can use this step-by-step method to hire applicants who are likely to be “superstar” employees: - highly productive - low-turnover Important: Focus on hiring applicants you rate positively on all seven prediction methods. 1st Prediction Method...
How Leaky is Your Sales Pipeline?
Copyright 2005 Empower Business Solutions Does your Sales Pipeline leak? If you answered no, you don’t even understand the question. Every business’ Sales Pipeline leaks to some extent. The question is: Have you done everything you can to ensure...
Is Your MLM About To Go Bankrupt and Leave You Flat?
Introduction
Investing in a legitimate MLM is probably the best way to ensure that your MLM is not going to go bankrupt on you. This is not always an easy thing to ascertain even when you have access to detailed information about the...
The Virtue of No Sales Required Business Opportunities & the Vices of Networking
business development tactics; the disadvantages of direct sales for a network or mlm
Hi, this is Martin with Home Biz Professional News. What I have found generally to be true is, that people lack a reliable system for business development;...
Why Have An Internet Marketing Business?
"The Internet Gold Rush is under way" Bill Gates, chairman Microsoft Corporation. Early settlers understood if you are going to build a community, build it near a permanent, abundant source of fresh water. And that's why in all countries around the...
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The Critical Role of Training
There is always an excuse for not providing employees with training opportunities. Very few people articulate these excuses to either their customers or their staff, but the net effect is still the same.
When the economy was good and employees few, the excuse was, "Why worry about customer service training? Demand is so high that if we tick-off a few customers, so what - there are more lined up at the door. Average employee tenure is so brief, why should we train them so they can go work somewhere else?"
Now that the economy is poor and training is one of the first areas most companies cut, the excuse is, "We are laying off employees - we can't justify the expense of training."
Both indicate an arrogant disregard for both the employees and the customers. I have addressed the shortcomings of the first excuse in previous articles and newsletters. Permit me to briefly address the second.
At a time when every customer has suddenly become precious and you are expecting more of the remaining employees following a downturn, how can you not justify training?
To the customer, it indicates that you care about obtaining and retaining their business. To the employee, training indicates that you are willing to make an
investment in them and the future of the company. Even though you are asking them to accomplish more, you are willing to give them something in return - the training to enhance their skill set so that they can serve the customer better.
Lest you think this is totally self-serving, I will let you know why I do what I do; it is a sincere passion for the customer experience and the joy of watching an employee blossom when given the tools to do the job. Both of the excuses listed above have the same net effect - customers are poorly served and employees remain demoralized and unmotivated.
Good training produces guaranteed quantifiable benefits. If your training has not done that then you need to find a training provider that will measure effectiveness and guarantee results - WOW!
About the Author
Carol Verret and Associates, offers training and consulting services to the hospitality industry in the areas of sales, marketing and customer service. Carol's latest training product is a comprehensive customer service system, ResultsWOW. Learn more about her services, at http://www.carolverret.biz.
Be sure to subscribe to her newsletter, ResultsWoW Customer Service Newsletter by sending an email to subscribe-on@carolverret.biz
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