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Backup Schmackup : I'm Afraid, Very Afraid!
"Why should you be afraid?", I can hear you ask. I just got an email from my friend Miche who said, "My laptop is sick at the hospital. Hard Drive failure. Am praying data can be retrieved." Her exact words. Ohhhh : tremors of fear running up...
ERP Software Financing: the future? – overview for company owner
In our case – we serve Microsoft Business Solutions ERP and CRM products: Microsoft Great Plains, Microsoft CRM, Navision, Microsoft RMS, as well as we do customization and integration to these products. We would like to share with you our...
Microsoft Navision Integration with Microsoft RMS - overview for IT Specialist
Microsoft Business Solutions Navision serves both European and American megamarkets. It was originally written by Denmark-based Navision Software in its own proprietary language C/SIDE (Client/Server Integrated Development Environment). ...
Software Evolution
As Internet connections become more permanent with broadband access, software will be able to evolve into a more efficient and personalized medium. Currently, most software run from our hard drives and require installations that alter our...
Ten Ways Not To Use Email
Email is such a super tool! It has changed the way we communicate. I can easily stay in touch with people all over the world instantly by email, where a letter would take a long time and a phone call would be too expensive. Sadly, this great tool...
 
System Downtime

Downtime can disrupt your business, customers, and damage your company's reputation. But how do you prevent or minimize downtime? Can a server monitoring service help? To answer these questions, first we need to understand the causes of downtime. Downtime can be broken down into three distinct categories.

Category
Description


Planned
Normal downtime that is planed and scheduled in advance.


Semi-Planned
Includes software or hardware upgrades that are scheduled, but not entirely by your company.

For example: A vendor released security patches that must be applied quickly to avoid vulnerability. Your company sets schedule, but the schedule is largely driven by others.


Unplanned
Events that force immediate downtime such as: hardware/software failures; operator error by the administrator; malicious acts, disasters, ISP maintenance windows.


There is really nothing that can be done about planned downtime short of establishing totally redundant failover systems. Without redundant systems, impact can be minimized by looking for "maintenance windows" that will cause the least interruption for your business and customers. Analyzing core business hours, server logs, and purchase patterns will help in identifying periods that will cause the least disruption. Generally speaking, web sites normally experience the lowest volume on weekends around 4:00 AM to 5:00 AM. Most customers understand that some level of maintenance is required and grudgingly accept maintenance windows. Home Depot for example, updates their web site very early in the morning. When doing so a friendly message is displayed stating the system is being updated to better serve them. The message addresses the issue and gracefully presents the downtime so users are not greeted with a 404 or server not found error.

Semi-planned maintenance periods are periods that you schedule, however the timetable is normally driven by others. An example is vendor released security patches that require a reboot or a service restart. While immediate action is not required, it is in your best interest to install quickly so the associated vulnerability can be avoided. As with planned downtime, nothing can be done to eliminate this type of downtime other than the use of redundant systems. The impact of semi-planned downtime can be minimized if maintenance windows are used and user friendly message are displayed.

Of the three types of downtime, unplanned has the ability to cause the most


disruption, loss of revenue and customer confidence. While most customers understand that some degree of downtime may be required, few understand when systems simply do not respond or displays a cryptic error messages. Fortunately, several steps can be taken to lessen the impact of unplanned downtime. The first step is to knowing the system is down. Without some sort of automated monitoring in place, notification of a downed system is all too often reported by a coworker or even worse, a customer. A web search will reveal a wide range of companies offering monitoring services to meet just about any budget and business need.

Next, get a user friendly message displayed if a web site, or in the case of a file/print server notify your users of the outage. While redundant systems offer the best protection, a lot of low cost options exist. Older machines can be built, hosted, and setup to display a friendly web site down message. A quick change to a DNS entry, and the machine could be live. Telephone systems, email, intercom systems, or a nicely printed message displayed on office doors or by the elevators can all be used to alert internal users. Remember the goal is to greet people with a friendly message that lets them know you are aware of the issue and are working to resolve it.

The final step is to resolve the unplanned issue. I am always surprised at the wide range of attitudes IT staff display concerning outages. Some people are in no rush regardless of the severity, while others will move heaven and earth. It is important to set IT staff expectations. I convey that the only thing that takes priority over a virus or system outage is loss of life. Simply put, if you are giving mouth-to-mouth or pulling someone out of a burning building, you are excused. Otherwise, stop whatever you are doing and get the issue resolved. This may sound drastic, but it clearly sets staff expectations to quickly resolve outages.

Clearly, redundant systems that are monitored offer the best protection against downtime. With shrinking IT budgets over the past several years, implementing redundant systems may not be possible or practical. However, monitoring your systems, determining maintenance windows, greeting users with friendly messages, and timely IT staff reaction can all assist in lessening the impact. Lew Newlin is CTO of SiteRecon, a provider of internet email monitoring and web site monitoring services for business.

 

Tucows Downloads - Download Freeware and Shareware Software
Download freeware, shareware, and demos. Maintains over 45000 software titles that are tested, rated, reviewed and ready to download.
www.tucows.com
 
Free Software Downloads and Software Reviews - Download.com
Download shareware, freeware and Demo software for PC, Mac, Linux, and Handhelds categorized into categories, plus software reviews.
www.download.com
 
Computer software - Wikipedia, the free encyclopedia
This includes application software such as a word processor, which enables a ... Application software is often purchased separately from computer hardware. ...
en.wikipedia.org
 
Shareware.com - Search for shareware programs and free software ...
Search for shareware programs from more than a dozen downloadable software directories.
www.shareware.com
 
Jumbo: Free & Shareware MP3 files, Games, Screen Savers & Computer ...
Source of free and shareware computer programs and utilities for PC and Mac. Evaluate software and read product reviews. Download games and screen savers.
www.jumbo.com
 
Computer Software in the Yahoo! Directory
Browse categories featuring sites devoted to computer software, including shareware and freeware download sites, operating systems, desktop customization, ...
dir.yahoo.com
 
IEEE Software
IEEE Computer Society's magazine covering all aspects of software, including software engineering.
www.computer.org
 
Free Downloads on ZDNet | Shareware, Trialware, Evaluation Software
ZDNet's Software Directory is the Web's largest library of software downloads. Covering software for Windows, Mac, and Mobile systems, ZDNet's Software ...
downloads.zdnet.com
 
FSF - The Free Software Foundation
Free software is a matter of liberty not price. Think of "free" as in "free speech".
www.fsf.org
 
Apple - Software
Software products for your digital life. ... The perfect addition for professional review. QuickTime Broadcaster. Encoding software for live events. ...
www.apple.com
 
Open Directory - Computers: Software
In Partnership with AOL Search. about dmoz | report abuse/spam | help. the entire directory, only in Computers/Software. Top: Computers: Software (38471) ...
dmoz.org
 
freshmeat.net: Welcome to freshmeat.net
About: The Web browser is probably the most frequently used software today, ... Web professionals can use the software for functional testing and regression ...
freshmeat.net
 
Software - GNU Project - Free Software Foundation (FSF)
Listing of the GNU software packages.
www.gnu.org
 
Sun Software
Get enterprise-class software--Solaris 10 OS, the Java Enterprise System, ... Sun Java StorageTek Software reduces cost and complexity with a single, ...
www.sun.com
 
Internet Real Estate.com -- owns and operates a portfolio of the ...
SOFTWARE.COM · SWEEPSTAKES.COM · PHONE.COM PODCAST.COM ... Software.com | Sweepstakes.com | Phone.com | Podcast.com | Shop.com | Safety.com ...
www.internetrealestate.com
 
Joel on Software
A weblog by Joel Spolsky, a programmer working in New York City, about software and software companies.
www.joelonsoftware.com
 
Amazon.com Software: Computer & video games, business, accounting ...
Online shopping for computer & video games, business & office productivity software, software from Microsoft, Apple, Adobe & more; accounting, antivirus, ...
www.amazon.com
 
IBM Software - Home Page
IBM home page for all of its software products, including Lotus and Tivoli, with keyword search, category browse and AZ product names.
www.ibm.com
 
Opera web browser: Homepage
Copyright © 2006 Opera Software ASA. All rights reserved. Skip navigation. Opera Software ... Copyright Opera Software ASA . All rights reserved. ...
www.opera.com
 
Google Directory - Computers > Software
Search only in Software Search the Web ... Software Categorized by Letter: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z ...
www.google.com
 
 

 
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