|
|
|
How to use humor successfully in your business communications
For generations people have been saying that laughter is good medicine. And now the scientists have taken an interest it turns out great-grandma was right. The boffins have discovered that laughter releases helpful goodies in the body which boost...
Internet Success Recipe
Thousands of people are attracted to the internet each day in hopes of starting an online business. The internet offers a channel of opportunity for anyone motivated to start a business of their own and the opportunities are almost endless.
...
People Skills Drive Leadership Success
Most people aspire to be effective in their work efforts. They get a good education, learn important technical skills, and stay up on the latest industry trends. These are all important steps to a person’s success in business and yet,… As a person...
PROVEN Online Business Success In 3 Easy Steps
Some marketing experts would have you believe that the key to a successful home business is limited to a select few and that this chosen bunch have tapped into vast secrets where riches are to be found in abundance. Others will push forward the...
The Seven Vital Steps You Must Know To Ensure Direct Mail Success
1. Your Most Valuable Asset
A mailing list of valued customers is the single most important asset you have. Loyal customers will spend an average of five times more in your business than new customers. Plus it costs ten times more to acquire...
|
|
| |
|
|
|
|
|
|
Restaurant Scheduling for Success
Restaurant Scheduling for Success
- Excerpt from Richard Saporito’s latest e-book “How to Improve Dining Room Service”
This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests.
Staff scheduling is closely tied to dining room customer service and crucial for keeping your staff tight, happy and well connected. In every way, a balance must be achieved by matching the dining room service labor needs to forecasted business.
There should be a system whereby the staff shift availability days can be communicated in writing to the person who makes up the schedule. A simple staff shift availability sign-up sheet posted conspicuously will do. Each staff member should work a balanced amount of shifts throughout the week. If the schedule maker is burning out staff members with extra shifts or scheduling too many staff members to work only 1 or 2 shifts, it will subtract from customer service. Usually, a restaurant will get more efficiency from staff members working 3, 4, or more shifts per week rather than only 1 or 2 shifts per week. Though at times, one may have to bend this guideline to keep the work schedule filled, but it should be kept to a minimum. Constant communication with the staff while staying abreast of their available work shifts will facilitate the scheduling process immensely.
The person who makes the schedule should be highly aware of the projected business in the restaurant. The schedule should contain the correct amount of labor needed to provide a proper level of service for each work shift. Seasonal aspects, (e.g. busy holidays/slow summers), special occasions, private parties etc. must be figured into the schedule. Any outside activity that may affect business in the restaurant such as food festivals, parades etc. needs to be taken into account. If there are separate dining rooms, the busy times must be properly forecasted for each room especially if one dining room is more popular such as showing off a special type of décor or providing entertainment on certain nights. If there is outdoor seating, the weather should be watched for it can change quickly.
Forecasting helps to schedule the correct amount of staff with the perfect balance always being sought. If there is light scheduling on a day that gets very busy, the dining room customer service
will be slow and inefficient --affecting sales and reputation. On the contrary, if there is heavy scheduling on light business days, it will become frustrating for waitstaff will be working very few tables while draining the payroll.
Generally, the schedule should start Sunday; therefore it needs to be posted by Thurs. or Fri. of the previous week. Excel spreadsheet formats are great for scheduling organization. The schedule should be posted in an easily viewable location with enough copies available for all staff. Staff phone lists should be printed, copied and made readily available to all. This improves communication especially for work shift substitutions.
This leads to the substitution process for staff work shifts. There needs to be a Substitution Book readily available with blank spaces for names, upcoming dates and work shifts for the next 1 to 2 months. If a substitution made, the information must be recorded with the date and shift time a.m/p.m. etc. It must be initialed by both parties involved in the substitution and finally initialed by a manager ensuring no mistakes in communication. A substitution mishap may result in a shift not being covered.
Scheduling may look great for payroll cost control, but it must be remembered that dining room service staff are real people with real lives whose cheerful and efficient service is what restaurants are dependant upon. The schedule maker needs to be understanding towards the staff’s schedule requests, but should not roll over and play dead (again, balance). It is impossible to please everyone 100% all of the time, but a proper scheduling balance will truly have a positive effect on restaurant dining room customer service and staff.
*** It is better for a manager or service consultant to handle the schedule at the initial phases of a new operation and should be monitored by a second or third person especially if the restaurant has just opened. Some mature restaurants may let a senior member of the service staff handle the schedule because there is better communiqué’ with schedule concerns. Please use whichever system works best for the establishment for the staff schedule is a strong part of customer service and should not be taken lightly.
About the Author
Richard Saporito, President, Topserve Inc.
www.topserveconsulting.com
info@topserveconsulting.com
888-276-4808
|
|
|
|
|
| Success.org - Action Principles - Free Empowerment Courses |
| Success.org - Home of the Action Principles and a Free Business Education on the web. |
| www.success.org |
|
| S.U.C.C.E.S.S. |
| Assists immigrants to Vancouver with settlement information, finding employment, parenting classes, information technology training, family and youth ... |
| www.success.bc.ca |
|
| S.U.C.C.E.S.S. - United Chinese Community Enrichment Services Society |
| SUCCESS is a non-partisan citizen organization for the promotion of the well-being of Canadians and new immigrants and their participation in a just, ... |
| www.success.bc.ca |
|
| Success.com : The World Leader in Personal Development & Self-Help |
| Sign up for one of our online interactive Success University courses. We take our most popular audio programs and provide the full audio online along with ... |
| www.success.com |
|
| Success - In Business. In Life. |
| The only business magazine designed to inspire and guide motivated business people to lead truly successful lives. |
| www.successmagazine.com |
|
| Home - Dress for Success |
| Non-profit organization that provides interview suits, confidence boosts, and career development to low-income women in over 75 cities worldwide. Success ... |
| www.dressforsuccess.org |
|
| Interviewing Success |
| Information on all aspects of successful interviewing - preparation, performance, and follow-up for an entry level job interview. |
| www.collegegrad.com |
|
| Success in Mathematics |
| Success in Mathematics. Tips on how to study mathematics, how to approach problem-solving, how to study for and take tests, and when and how to get help. ... |
| euler.slu.edu |
|
| Sites to Promote Academic Success |
| Sites to Promote Academic Success ... You can also explore your learning style and explore some excellent general academic success sites. ... |
| www.uni.edu |
|
| Success Consciousness |
| SuccessConsciousness offers guidance, advice, articles and ebooks on self-improvement, spiritual growth, peace of mind, meditation, positive thinking, ... |
| www.successconsciousness.com |
|
| The Internet Marketing Center | Secrets to Their Success |
| As a member of "Secrets To Their Success", you'll receive an e-mail each month ... To keep "Secrets To Their Success" private site a manageable size, ... |
| www.secretstotheirsuccess.com |
|
| Made For Success |
| Motivational speaker. Includes information on products and seminars. |
| www.madeforsuccess.com |
|
| SuccessFactors Employee Performance Management Software |
| SuccessFactors performance management software is a flexible, affordable, on-demand system used by nearly 2 million people in companies large & small. |
| www.successfactors.com |
|
| 30 Days to Success |
| I was inspired to take this challenge by Steve Pavlina’s Entry “30 days to success”. I really like that method, and it has shown posit […] ... |
| www.stevepavlina.com |
|
| Success for All Foundation |
| We build adolescent literacy with middle school reading programs and middle grades reading interventions that engage young adolescents. |
| www.successforall.net |
|
| SUCCESS Mission Home Page |
| SUCCESS. SUbsonic aircraft: Contrail & Cloud Effects Special Study. Click here for a list of GRL publications · Mission Overview · End of Mission Statement ... |
| cloud1.arc.nasa.gov |
|
| When Job-Hunting: Dress for Success |
| One of the keys to a successful job interview: dressing for success. Here are some free expert tips and resources for both men and women. |
| www.quintcareers.com |
|
| SuccessLink |
| SuccessLink is an non-profit organization dedicated to improving classroom instruction and learning. |
| www.successlink.org |
|
| Mind Tools - Self-Study Management Training, Career Training ... |
| With Mind Tools' "Make Time for Success" self-study time management and personal effectiveness training, discover the 39 essential tools needed to maximize ... |
| www.mindtools.com |
|
| Success - Wikipedia, the free encyclopedia |
| HMAS Success (H-02), an S class destroyer launched in 1918 ... S.U.C.C.E.S.S., a non-profit organization aiding new East Asian immigrants in the Lower ... |
| en.wikipedia.org |
|
|